Alex was absolutely brilliant – was thoroughly informative and knowledgeable about the products and made sure to talk us through absolutely everything very clearly and politely. Whilst we had chosen w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
All staff were polite, helpful and friendly with our kids from start to finish. Josh dealt with us and was fantastic, he was very patient with our children and helped us finalise our order really quic... Toon meer
Bedrijf heeft geantwoord
I was served by a lovely South African man this afternoon (sorry I didn’t catch his name), he was so helpful and welcoming. He offered us tea and coffee to start and was helping us with measurements a... Toon meer
Bedrijf heeft geantwoord
Fabulous experience at DFS today. Sarah was so helpful and not at all pushy. I was shown fabric samples, she helped with sizing guides and sofa care. She gave me space to measure, phone my husban... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
4 Westway, CM1 3FJ, Chelmsford, Verenigd Koninkrijk
- 0333 999 9522
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
10 out of 10
No waiting, very helpful, excellent product knowledge, friendly, no sales pressure.
25 februari 2026
Antwoord van DFS Furniture - Chelmsford
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Attentative staff
Attentative staff, very helpful, no pressure from your sales advisor
22 februari 2026
Antwoord van DFS Furniture - Chelmsford
Good morning Mark,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The gentleman was very helpful
The gentleman was very helpful, he explained everything we needed to know about the sofa and had a very cheerful disposition
21 februari 2026
Antwoord van DFS Furniture - Chelmsford
Good afternoon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service
Greeted promptly once I was ready.
I knew what I wanted so the order process was quick and efficient.
21 februari 2026
Antwoord van DFS Furniture - Chelmsford
Good afternoon Jackie,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Chelmsford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The sofa bed.
The sofa bed I purchased was demonstrated with all questions I had answered by friendly polite DFS staff.
17 februari 2026
Antwoord van DFS Furniture - Chelmsford
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Purchasing sofa
The young man that welcome us (think his was was Riley) was very helpful and informative - didn’t feel pressurised with his sales performance
17 februari 2026
Antwoord van DFS Furniture - Chelmsford
Good morning Jane,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Chelmsford
We appreciate your initial positive impression, and we hope you enjoy our offerings once you have the chance to try them!
Kind Regards,
Vanessa
DFS Customer Support
Steve was very thorough even checking…
Steve was very thorough even checking the fabric selected in the light which was brilliant as what we selected we then didn’t like.
16 februari 2026
Antwoord van DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Matt was very knowledgeable and…
Matt was very knowledgeable and professional about the settee we were choosing
15 februari 2026
Antwoord van DFS Furniture - Chelmsford
We appreciate you taking the time to leave us such a great review. We're happy to hear that you found our staff member to be helpful and informative.
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Chelmsford
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Very helpful and manage to sort us very…
Very helpful and manage to sort us very quickly - forgot the gentleman’s name, so please pass our regards on.
15 februari 2026
Antwoord van DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Marco at Chelmsford was extremely…
Marco at Chelmsford was extremely helpful, knowledgeable and friendly, no pressure and very easy process
15 februari 2026
Antwoord van DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Member of staff Matt was really helpful…
Member of staff Matt was really helpful and informative
15 februari 2026
Antwoord van DFS Furniture - Chelmsford
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Chelmsford
Thank you for your positive review.
Kind Regards,
Vanessa
DFS Customer Support
the show room was nicely laid out and…
the show room was nicely laid out and the staff attentive. I loved the lighting on display but unfortunately wasn't allowed to purchase. Shame, seems a bit weird since you have the space to display it. Very helpful staff. I was served by a very nice young man called Riley. Explained everything well and we made a deal. I can't wait to receive my furniture
10 februari 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Chelmsford
We appreciate you taking the time to leave us your review. We're happy to hear that you liked our showroom and found our team helpful. We will pass on your comments regarding the lighting. We are glad you made a purchase and hope you love your new furniture.
Kind regards,
Vanessa
DFS Customer Support
Very welcoming and informative
Very welcoming and informative, efficient and friendly.
10 februari 2026
Antwoord van DFS Furniture - Chelmsford
Good morning Hayley,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent service and very…
Excellent service and very knowledgeable would definitely recommend, coffee was excellent and a nice personal touch!
8 februari 2026
Antwoord van DFS Furniture - Chelmsford
We appreciate you recommending us and are so glad you found our team knowledgeable and the coffee to your liking. Thank you for your fantastic review!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Chelmsford
Good Morning Gillian,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The gentleman from South Africa was…
The gentleman from South Africa was very informative and was an excellent salesman.He had a very friendly manner and was very helpful.
6 februari 2026
Antwoord van DFS Furniture - Chelmsford
Good Morning Piers,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
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