I came here with my mum to find me a sofa bed which had to fit some pretty specific requirements. I believe the member of staff who helped us out was Darren, and he was an absolute delight. He... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The young lady who served us couldn't have been more helpful. She was excellent she was there to answer our questions before we sat down and made our transaction with her but never hassled us. Wond... Toon meer
Bedrijf heeft geantwoord
The staff member was lovely and professional, gave great advice, and offered helpful suggestions that made it easy for us to decide. She really knows the materials well and how to handle them properly... Toon meer
Bedrijf heeft geantwoord
Great customer service from the whole team, especially Eliza. Very informative and helpful with the sale. Products are good quality as well.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, Verenigd Koninkrijk
- 0333 999 9756
4,9
Uitstekend
4K reviews
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The gentleman that served This who was…
The gentleman that served This who was called Akeel was polite well spoken extremely courteous and 100% helpful
29 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Excellent customer service received…
Excellent customer service received today on purchase of my sofa with DFS. So looking forward to getting it delivered.
28 juli 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Great service and good products
Great customer service from the whole team, especially Eliza. Very informative and helpful with the sale. Products are good quality as well.
28 juli 2026
Antwoord van DFS Furniture - Coventry
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Really helpful service from Steven
Really helpful service from Steven, friendly and not pushy at all
26 juli 2026
Antwoord van DFS Furniture - Coventry
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Extremely helpful, knowledgeable and patient staff!
I came here with my mum to find me a sofa bed which had to fit some pretty specific requirements.
I believe the member of staff who helped us out was Darren, and he was an absolute delight. He was kind, patient and genuinely wanted to help us find the best sofa bed that fit our rather strict requirements. He took us around numerous models all around the store and once we had finally landed on what sofa bed we wanted, helped us find an ottoman too.
The other member of staff called Liza/Lisa (unsure of spelling sorry!) who talked us through payment options, how to care for the sofa bed, informed us about the email updates, etc was also incredibly kind, patient and polite.
Overall, me and my mum had a wonderful customer experience. Thank you so much to everyone who helped us out!
25 juli 2026
Antwoord van DFS Furniture - Coventry
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Lisa and Darren met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and friendly
Very helpful and friendly
Answered all of our questions
Will shop there again
25 juli 2026
Antwoord van DFS Furniture - Coventry
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Coventry
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The experience in the store was great!
The experience in the store was great!
However the measurements we were given was wrong meaning that the sofa doesn't fit. We realized this at delivery so kept one piece in the box hoping to return it to be told that we couldn't and have to get rid of it ourselves.
5 juli 2026
Antwoord van DFS Furniture - Coventry
Good Afternoon,
Thank you for sharing your review. We’re glad to hear you enjoyed your experience with us in store.
We are sorry to hear that you are unhappy with our proposed resolution. As you remain unhappy, we would welcome the opportunity to discuss your concern further. If you would like to call our Customer Service team on 0333 9999 777 one of our Customer Service Managers will be more than happy to advise.
Kind Regards,
Jordan
DFS Central Customer Support
Customer service
The young lady who served us couldn't have been more helpful. She was excellent she was there to answer our questions before we sat down and made our transaction with her but never hassled us.
Wonderful service through out. !
24 juli 2026
Antwoord van DFS Furniture - Coventry
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Steve the advisor was friendly &…
Steve the advisor was friendly & efficient, he explained everything on the materials, the finance & delivery. Also he was very patient whilst I kept going two sofas I liked!
24 juli 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thanks for your lovely feedback, we’re glad to hear Steve met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Great service and helpful advice
The staff member was lovely and professional, gave great advice, and offered helpful suggestions that made it easy for us to decide. She really knows the materials well and how to handle them properly, and created a clear vision to guide us. Friendly, knowledgeable, and made the whole experience very smooth.
23 juli 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
I received excellent service would…
I received excellent service would definitely recommend DFS to people thank you very much
23 juli 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Hassle free process
Staff were great. They don't hassle you, which is a bonus. They just let you know they are there if you need them and you're free to browse. The order process was simple and quick in store, thanks to staff member Steve
22 juli 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Upon entering shop we were asked if we…
Upon entering shop we were asked if we required help and when we said we were looking we were left to browse and when we required assistance the member of staff was more than willing to help us and sit with us while we made our final decision in our own time without any pressure at all
21 juli 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Really helpful staff
22 juli 2026
Antwoord van DFS Furniture - Coventry
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Kind and helpful
Will was very nice, polite and helpful. He demonstrated how easy it was to use a sofa bed. Explained everything to us, made us a coffee and we completed our purchase.
20 juli 2026
Antwoord van DFS Furniture - Coventry
Hello Tracey,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Steve was very helpful and informative
Steve was very helpful and informative. We have visited the store on a number of occasions as we couldn’t decide on a sofa and Steve was there to answer our questions every time.
19 juli 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very professional and patient while we…
Very professional and patient while we were deciding on our choice.
18 juli 2026
Antwoord van DFS Furniture - Coventry
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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