When I went into the Dudley store I was immediately greeted by a friendly face who asked if he could help. I had encountered a problem( not the stores fault at all) but that did their upmost to resol... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
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Lees wat reviewers zeggen
Aliyah was superb, such knowledge , friendly approach and lovely girl, a credit to you at dfs, do not discount Sam or Ben at merryhill center, we went back the day after we saw what we wanted and Ben... Toon meer
Bedrijf heeft geantwoord
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... Toon meer
Bedrijf heeft geantwoord
Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, Verenigd Koninkrijk
- 0333 999 9844
4,9
Uitstekend
4K reviews
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Great service in store today !
Great service in store today !
Great sofa selected at an awesome price !
23 mei 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
I purchased 2 two seater Dylan sofas
I purchased 2 two seater Dylan sofas.
Matt was very helpful in helping with the purchase. Was able to advise all available options and answer all my questions. I would highly recommend
23 mei 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very friendly and helpful
22 mei 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Simply the Best
Very friendly and professional service by Tony also all the products looked great we bought in past and it was great quality so we buying again.
Highly recommend 👍
15 mei 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
New Falcon .
Nice shop very well stocked and easy to navigate round furniture displays .
Staff very helpful but not pushy to make a sale.
Sales person Matt at Merryhill branch very polite and very helpful
He also informed us about how to care for the leather.
Very impressed.
22 mei 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Swivel chair
I was approached by Tony to see if I needed help, he let me browse on my own. I chose my swivel chair. He explained everything I needed to know. He didn't push me to choose. Very friendly, chatty but professional. Lots of choice and colours.
22 mei 2026
Antwoord van DFS Furniture - Dudley
Hell Julie,
We are really grateful for your kind words and for sharing your experience in our store with Tony. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Tony was excellent in the way he…
Tony was excellent in the way he explained everything to us and making us laugh at the same time
21 mei 2026
Antwoord van DFS Furniture - Dudley
Hello Barry,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The two sales staff were welcoming
The two sales staff were welcoming, patient and gave excellent explanations of the furniture and costs.
20 mei 2026
Antwoord van DFS Furniture - Dudley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Ben was so helpful welcoming and…
Ben was so helpful welcoming and lovely! He was not pushy and we got exactly what we wanted! Highly recommend, lovely chap and outstanding service
19 mei 2026
Antwoord van DFS Furniture - Dudley
Good morning Liv,
Thanks for your lovely feedback, we’re glad to hear Ben met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Brilliant sofas and fantastic service
Brilliant sofas and fantastic service. Would highly recommend
6 februari 2026
Antwoord van DFS Furniture - Dudley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The young man who served us was…
The young man who served us was brilliant, very polite, and helpful, a credit to your company
18 mei 2026
Antwoord van DFS Furniture - Dudley
Good morning Alan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Tony the salesman in merry hill store…
Tony the salesman in merry hill store very knowledgable and helped me with purchasing sofa bed
17 mei 2026
Antwoord van DFS Furniture - Dudley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
anessa
DFS Customer Support
Great delivery delivery driver friendly…
Great delivery delivery driver friendly and pleasant item package well very pleased
9 mei 2026
Antwoord van DFS Furniture - Dudley
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The man who helped us was great didn’t…
The man who helped us was great didn’t push us gave us time and great service thank you
8 mei 2026
Antwoord van DFS Furniture - Dudley
Good morning Westley,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The customer service was spot on
The customer service was spot on. Friendly, patient and clear in everything.
15 mei 2026
Antwoord van DFS Furniture - Dudley
Good morning Andy,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The sales lady Alisha was very friendly…
The sales lady Alisha was very friendly but not pushy. She left us to browse after asking if we needed help.
Once we decided we called her back and she put the order through easy and not long winded. Lovely young lady. Thankyou
14 mei 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Amazing staff!
Jen was very attentive and was super helpful. It’s always so much of an easier process with a friendly face helping you through it. She helped us figure out exactly what we needed and helped us understand the process. Matt kindly double checked everything for us and was lovely!
12 mei 2026
Antwoord van DFS Furniture - Dudley
Good morning,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Had great service from Ben whilst in…
Had great service from Ben whilst in store, smooth and painless!
11 mei 2026
Antwoord van DFS Furniture - Dudley
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Wonderful customer service!!
Wonderful customer service which was dealt with smoothly quickly and very welcoming! Would recommend DFS every time from this experience. The sales colleague was so kind and helpful.
11 mei 2026
Antwoord van DFS Furniture - Dudley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Dudley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
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