John was friendly, honest and very knowledgeable. He was patient and took time to understand the fabric we needed. He explained everything clearly, carefully and thoroughly. His warm and characterful... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great customer service from the young man who sold us the footstool great ideas from him as purchased two sofas from DFS 4 years ago but didn’t have that particular brand anymore great idea from him b... Toon meer
Bedrijf heeft geantwoord
This was my second visit to the store to finalise my selection of sofa. The gentleman who served us today was very polite and best at explaining everything we needed to know. He was very helpful from... Toon meer
Bedrijf heeft geantwoord
Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Solartron Road, Unit 1, GU14 7QJ, Farnborough, Verenigd Koninkrijk
- 0333 999 9815
4,9
Uitstekend
5K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Only ordered the cherish leather…
Only ordered the cherish leather cleaning kit because it cleans my leather chairs very good
24 augustus 2026
Customer service
We were looked after by Ben who was very knowledgeable, attentive and gave great customer service.
24 augustus 2026
Firhana was very knowledgeable
Firhana was very knowledgeable, she advised us very well without pressure. We were very pleased with the outcome. She was sympathetic to our needs.
24 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Thank You David!
David made the visit for us!
He was friendly, personable and wasn't pushy.
He allowed is time to consider things and was in hand as and when we needed him.
He showed us all the options we had based on out budget and likes.
He was very knowledgeable about DFS and sofas which was great.
23 augustus 2026
Antwoord van DFS Furniture - Farnborough
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that David helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Farnborough
Hello Steven,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Farnborough
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Farnborough
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Helpfulness of staff and easy as soon…
Helpfulness of staff and easy as soon as I walked in there
23 augustus 2026
Antwoord van DFS Furniture - Farnborough
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great service from
Great service from Tahira, she was fantastic. Very knowledgeable, wasn’t pushy.
22 augustus 2026
Antwoord van DFS Furniture - Farnborough
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Helpful staff not harassing
Positive experience, Ben was knowledgeable and helpful.
22 augustus 2026
Antwoord van DFS Furniture - Farnborough
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Very helpful staff
Ben was very helpful and we were able to find exactly what we needed.
22 augustus 2026
Antwoord van DFS Furniture - Farnborough
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Really helpful understood our…
Really helpful understood our requirements and matched them. Overall fantastic experience she was really up front, open and honest.
22 augustus 2026
Antwoord van DFS Furniture - Farnborough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Great customer service from the young…
Great customer service from the young man who sold us the footstool great ideas from him as purchased two sofas from DFS 4 years ago but didn’t have that particular brand anymore great idea from him brought up the colour and stool enlarged for us to see. Thank you didn’t get his name but I’m sure on our order you will see the young man that served us 💯to him
21 augustus 2026
Antwoord van DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
i have two sofas delivered ...
i have two sofas delivered .... both without the feet!!!!!! Have spent the last 48 hours trying to speak to someone!!! appalling service!!!! do not shop with DFS!!!
20 augustus 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Farnborough
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Farnborough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Sonia was fantastic at helping thank…
Sonia was fantastic at helping thank you for all the amazing information.
20 augustus 2026
Antwoord van DFS Furniture - Farnborough
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Excellent sensible service from John
20 augustus 2026
Antwoord van DFS Furniture - Farnborough
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Billy dealt with me and he was…
Billy dealt with me and he was exceptional ie extremely helpful took his time explaining aspects of the furniture and had a lovely personality
19 augustus 2026
Antwoord van DFS Furniture - Farnborough
Hello Anita,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Farnborough
Hello Jack,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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