The showroom was very nice and welcoming, the staff gave use time to browse without being pushy. When our decision was made the sales person explained everything very clearly, and answered all our... Toon meer
Bedrijf heeft geantwoord
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On entering the store, a lovely young store assistant called Paige approached my wife and I and asked if we needed any assistance. We said yes please. She gave us all the information about a sofa we... Toon meer
Bedrijf heeft geantwoord
Dan was very knowledgeable and very informative and knew the product that we ordered. He was warm and friendly made us feel relaxed and comfortable.
Bedrijf heeft geantwoord
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Gonerby Road, NG31 8AU, Grantham, Verenigd Koninkrijk
- 0333 999 9743
4,9
Uitstekend
2K reviews
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Exerlent experience.
Went in the store and a salesman approached to see if he could help. He helped us get exactly what we wanted. He explained how to look after our sofa, how to contact them if anything goes wrong and all offers available with our purchase. We left feeling we had been treated with respect, not pressured into buying anything we didn't want, but got exactly what we wanted.
9 maart 2026
Antwoord van DFS Furniture - Grantham
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Grantham
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
Cherise was a lovely lady and very…
Cherise was a lovely lady and very helpful when we coukd not choose which sofa to buy. She was patient and offered great advice. Cluld not fault her and she was very professional going through all details so we understood our commitment
28 februari 2026
Antwoord van DFS Furniture - Grantham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - Grantham
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Sammy at the Grantham store was great…
Sammy at the Grantham store was great so helpful and knowledgable. She sorted out everything I needed. A credit to your company
27 februari 2026
Antwoord van DFS Furniture - Grantham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
The chair Martha bought is lopsided and…
The chair Martha bought is lopsided and when you go sit on it it squeaks . The one armrest is big and the other one is smaller. The bigger one already has dents in the foam and she did not receive her cleaning kit.
1 februari 2026
Antwoord van DFS Furniture - Grantham
Good afternoon Martha,
Thank you for taking the time to share your feedback, it's greatly appreciated. We do appreciate you bringing both these issues to our attention and I have tried to call to discuss this issue further with you, apologies I have missed you on this occasion.
Rest assured we will arrange for a care kit to be dispatched and if you could please call back on: 0333 9999 777 - we will be able to assist further with your furniture concerns. We hope to hear from you soon.
Kind regards,
Lia
DFS Customer Support
great service
21 februari 2026
Antwoord van DFS Furniture - Grantham
Good morning Simon,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very helpful sales staff
Very helpful sales staff, not pushy but informative. Good experience!
21 februari 2026
Antwoord van DFS Furniture - Grantham
Good morning Jacqueline,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Grantham
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Communication excellent…
The communication from Sammy was excellent. Very pleasant… listening to our questions and answered professionally…
21 februari 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Grantham
Good morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Communication skills and listening was excellent…
Communication was excellent Sammy was pleasant and took us through all procedures that we needed to know…
She listened to what we needed and answered our questions…
21 februari 2026
Antwoord van DFS Furniture - Grantham
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
New furniture
Amazing the young lady who served us today at Grantham was outstanding highly recommended
21 februari 2026
Antwoord van DFS Furniture - Grantham
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Antwoord van DFS Furniture - Grantham
Good afternoon Beverley,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Service was very good explained things…
Service was very good explained things very well not pushievery pleased
19 februari 2026
Antwoord van DFS Furniture - Grantham
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Grantham
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Grantham
Good Afternoon Philip,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service
Great service, explained all we needed to no. Bought 2 recliner chairs .
18 februari 2026
Antwoord van DFS Furniture - Grantham
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Fantastic service.
15 februari 2026
Antwoord van DFS Furniture - Grantham
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
We were made to feel very welcome.
We were made to feel very welcome.
The lady that served us was very knowledgeable and very helpful.
Process made even better with express delivery no waiting for weeks.
15 februari 2026
Antwoord van DFS Furniture - Grantham
We appreciate you taking the time to share your experience. We're happy to hear that you felt welcome and found our team member helpful, plus enjoyed the express delivery!
Kind Regards,
Vanessa
DFS Customer Support
Excellent
Excellent, friendly customer service from Demi. A pleasure to deal with her
15 februari 2026
Antwoord van DFS Furniture - Grantham
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
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