we visited the store in Castle marina nottingham, we found just what we were looking for as soon as we entered the shop, the sales girl was lovely, very cheerful and friendly, she was very helpful and... Toon meer
Locatie
Wijzig locatieCastle Bridge Road, Castle Meadow Retail Park, NG7 1FW Nottingham, GB
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Lees wat reviewers zeggen
We had a fantastic experience thanks to Earl. He was such a lovely, friendly and funny man who made the whole process enjoyable from start to finish. He took the time to help us find the perfect sofa,... Toon meer
Bedrijf heeft geantwoord
The sales assistant was very good, explained everything very clearly & concisely. Clearly very good & knowledgeable of her job. Had a very nice free cup of coffee while we going through the process of... Toon meer
Bedrijf heeft geantwoord
From the minute we ordered our new sofas we knew we had made the right choice - after taking our time and looking around for a while. We would Definitely recommend you give DFS a consideration.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Castle Bridge Road, Castle Meadow Retail Park, NG7 1FW, Nottingham, Verenigd Koninkrijk
- 0333 999 9761
4,9
Uitstekend
7K reviews
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The staff were very friendly and…
The staff were very friendly and professional. They explained everything to us and helped us find our dream sofa.
8 juli 2026
Antwoord van DFS Furniture - Nottingham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The in-store experience was excellent
The in-store experience was excellent. The staff was incredibly welcoming, helpful, and professional. They explained everything clearly, including the finance options, without putting any pressure on me. The showroom was well-organized, making it very easy to choose the right quality furniture.
3 juli 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Nottingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
£800 RECLINER FIRE HAZARD AND THEY REFUSE REFUND
Had the recliner for around 3 months the cable at the back got trapped where it was fixed from factory i have been back and forth with dfs but there still convinced it's not a manufacturer or retailer issue even tho the cable is fixed there from factory it has exposed the cable and is now a fire hazard but they still refuse to give me a refund even tho it's a design flaw and under warranty having only owned for around 3 month the customer service is diabolical and would not recommend at all stick to small ran shops that actually care about there customers
28 december 2025
Antwoord van DFS Furniture - Nottingham
Good Afternoon Thomas,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your sofa.
I have taken a look into this and please be rest assured we will get this resolved for you, once again please accept our sincerest apologies.
Kind regards,
Lorraine A
DFS Customer Support
The in-store experience was excellent
The in-store experience was excellent. The staff was incredibly welcoming, helpful, and professional. They explained everything clearly, including the finance options, without putting any pressure on me. The showroom was well-organized, making it very easy to choose the right quality furniture.
3 juli 2026
Antwoord van DFS Furniture - Nottingham
Hello Lucian,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Earl was our assistant, he was friendly and knowledgable. My husband and I purchased a sofa today, with the professional guidance of Earl. We were not rushed or pressured which is crucial when thinking of a purchase. Perhaps Earl could be cloned and work in all furniture stores. A pleasant Tuesday afternoon, two happy customers.
7 juli 2026
Antwoord van DFS Furniture - Nottingham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Antwoord van DFS Furniture - Nottingham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Ellie was fantastic
Ellie was fantastic, very friendly and welcoming. She knew a lot about the products and made the process efficient and memorable. She provided great customer service.
5 juli 2026
Antwoord van DFS Furniture - Nottingham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ellie.
Kind Regards,
Jordan
DFS Customer Support
Great service
Our experience in store was great , we came in having picked a style online and Ellie helped run us through all the options and choices we had. Very informative and friendly, we left knowing exactly what happens next and how to look after our new sofa.
5 juli 2026
Antwoord van DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
They were very welcoming they explained…
They were very welcoming they explained everything we needed to know very clearly.
5 juli 2026
Antwoord van DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Nottingham
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
We received fast and efficient service…
We received fast and efficient service at DFS Nottingham. The staff member asked all the right questions, was knowledgeable, and made the whole process easy. He was extremely friendly, professional, and made us feel welcome throughout our visit. Overall, it was an excellent customer service experience.
4 juli 2026
Antwoord van DFS Furniture - Nottingham
Hello Mariana,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Nottingham
Hello Elliemae,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Castle Marina store - Great Experience
Went into the Castle Marina store and Ellie was really helpful, didn’t push me into any decisions, was really helpful and patient. I had a great in-store experience, and found the sofa right for me.
3 juli 2026
Antwoord van DFS Furniture - Nottingham
Hello Matt,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Nottingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
A very warm welcome
A very warm welcome from the young lady in store. Very helpful and attentive without being pushy in any way. Explained everything very well.
Made for a happy and positive experience in store.
1 juli 2026
Antwoord van DFS Furniture - Nottingham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Outstanding service talked me through…
Outstanding service talked me through everything in detail
Highly recommended
1 juli 2026
Antwoord van DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
We had a wonderful experience
We had a wonderful experience, especially with the customer service. Earl the sales person was friendly, patient, and took the time to explain everything clearly. His knowledge and the way he presented the product made it easy for us to understand and gave us the confidence to make our purchase. We never felt rushed or pressured, and he was kind and professional throughout. It was a truly wonderful experience. Thank you for the excellent customer service!
30 juni 2026
Antwoord van DFS Furniture - Nottingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
No pushy salesman
We knew what sofa we wanted without walking around,as we had looked at it many times before. We were left to look and then a lovely man came over after about 5 minutes,There was no pushy selling, we did say we weren't ready for it until November, and was told we could still order with a November delivery( which was brilliant) so we ordered straight away, Dennis made us feel very welcomed. He did not try to sell us anything that we didn't want. He made us coffee and made us feel important. He had knowledge regarding what he was selling us and didn't sound like a robot, he was natural.A very nice buying experience
30 juni 2026
Antwoord van DFS Furniture - Nottingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We found the sofa and chair we wanted
We found the sofa and chair we wanted, friendly member of staff explained all the after care and insurance
30 juni 2026
Antwoord van DFS Furniture - Nottingham
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
The staffs are very nice and helpful
The staffs are very nice and helpful. They know what the customers need and work efficiently.
29 juni 2026
Antwoord van DFS Furniture - Nottingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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