Customer Services was very informative about the product we wanted to purchase. Rebecca went through all the necessary procedures required when placing an order. She explained each step very professi... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieForum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR Rugby, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We were looking to browse. The staff welcomed us on arrival, but weren't pushy. We felt relaxed enough to take our time to choose the right sofa. When we asked a question or had a concern the staff w... Toon meer
Bedrijf heeft geantwoord
Our sales rep Ellie was brilliant, we gave her a spec of what we wanted any she delivered, honest and helpful through the whole process, Thank you Ellie!
Bedrijf heeft geantwoord
Great experience at the weekend. Maddie was helpful but didn’t pressure us or follow us around which we’ve experienced in other stores. Made the order process simple and straight forward
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Forum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR, Rugby, Verenigd Koninkrijk
- 0333 999 9524
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The power chair mechanism malfunctioned…
The power chair mechanism malfunctioned just 2 minutes after it was delivered. Additionally, a component of the recliner chair was not included in the delivery. I reached out to customer service and the store, and I was informed that the engineers would be in touch. As of now, I am left with an expensive chair that is not functioning correctly.
25 februari 2026
Antwoord van DFS Furniture - Rugby
Good afternoon Lucy,
Thank you for taking the time to write us a review, we are really sorry to hear there is a fault with your newly delivered furniture. We can confirm this has been raised with the servicing department, who will be in touch as soon as possible to discuss a resolution with you.
Kind regards,
Holly M
DFS Customer Support
We were served today by a very pleasant…
We were served today by a very pleasant and helpful assistant.
8 maart 2026
Antwoord van DFS Furniture - Rugby
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at DFS!
Kind Regards
Vanessa
DFS Customer Support
Sofa shopping with mum !
When I brought my mum into your store , we already knew the sofa that she wanted to purchase.
We were greeted by the lovely Jonathan whom gave us information and advice related to the purchase and was very helpful . We were very happy customers all in all !
7 maart 2026
Antwoord van DFS Furniture - Rugby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Served by Bob
Served by Bob. Very helpful, straightforward. In and out, purchased on 0% finance... no protracted application process.
6 maart 2026
Antwoord van DFS Furniture - Rugby
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Many thanks to Pearl for making my…
Many thanks to Pearl for making my experience so much easier
4 maart 2026
Antwoord van DFS Furniture - Rugby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Rugby
Good morning,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Maddie/Maddy
Maddie/Maddy, and her other colleague which unfortunately we can’t remember her name, was extremely helpful and was in no way pushy with us, let us take our time and helped us chose the right cuddle chair for us. We’re extremely happy with the service in store and look forward to our sofa arriving.
28 februari 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Rugby
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - Rugby
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Rugby
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Exceptional Customer Service – Highly Recommend!
I had an amazing experience at DFS today! I went in to buy a sofa and footstool and was greeted by Maddie, who was honestly fantastic. She was incredibly professional, super friendly, and so knowledgeable — without being even slightly pushy, which I really appreciated.
Maddie talked me through the whole process from start to finish, making everything feel easy, clear, and stress-free. The whole transaction was quick and smooth, and I walked away having bought exactly what I wanted. The 0% finance option was the cherry on top and made the decision even better.
I felt genuinely well looked after and cared for, and I left knowing exactly what I’m getting — no doubts, no worries, nothing left to think about at all. Brilliant service from start to finish. Highly, highly recommend!!
28 februari 2026
Antwoord van DFS Furniture - Rugby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
debbie and meg were fabulous and such…
debbie and meg were fabulous and such lovely people
26 februari 2026
Antwoord van DFS Furniture - Rugby
Good morning Jorja,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Admin issues
21 februari 2026
Antwoord van DFS Furniture - Rugby
Good Morning,
As there hasn’t been much information provided about your order in your review we are unsure of the issue you have experienced. If you would like to contact our Customer Service Team one of our advisers will be more than happy to assist you. Please contact them on 0333 9999 777 and we would be able to look into this further for you.
Kind Regards,
Vanessa
DFS Customer Support
The sales personnel were most friendly
The sales personnel were most friendly and polite, whilst being helpful and attentive to our needs.
25 februari 2026
Antwoord van DFS Furniture - Rugby
Hello,
Thank you for sharing your positive review with us.
Kind Regards,
Holly M
DFS Customer Support
Sales advisor maddie was helpful during…
Sales advisor maddie was helpful during the process.
22 februari 2026
Antwoord van DFS Furniture - Rugby
We appreciate you taking the time to leave us this great review. We are happy to hear that our sales advisor was helpful.
Kind Regards,
Vanessa
DFS Customer Support
Nicely laid out
Nicely laid out, well lit, good choices and friendly staff. Looking forward to our new sofa.
23 februari 2026
Antwoord van DFS Furniture - Rugby
We appreciate you sharing your positive experience with us and are so happy to hear you enjoyed our store and staff. We hope you love your sofa!
Kind Regards,
Vanessa
DFS Customer Support
DFS Rugby
No pressure sales tactics. So much nicer experience compared to the Fosse Park store.
22 februari 2026
Antwoord van DFS Furniture - Rugby
We appreciate you sharing your positive experience! We are so glad that you enjoyed our sales approach in comparison to your other experiences.
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Rugby
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
VERY helpful and knowledgeable and friendly found the young lady that attended…
We found the young lady that attended us very polite, helpful and friendly, she answered all our questions and gave us advice on looking after our purchase after it arrives.
20 februari 2026
Antwoord van DFS Furniture - Rugby
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very Friendly Sales assistants
Very Friendly Sales assistants.
Made everything easy to understand and described after care .
17 februari 2026
Antwoord van DFS Furniture - Rugby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.