Excellent customer service, the Salesman who helped us had only been in the store for 3 months (I wish I had taken his name), he was very informative and explained everything to us and helped us wit... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... Toon meer
Bedrijf heeft geantwoord
Could not have been more helpful.he went through all details for ordering our order plus the guarantee that is offered this is our 3rd settee and chair from DFS with electric reclining we are very hap... Toon meer
Bedrijf heeft geantwoord
After much looking and comparing I had decided to replace my Freya sofa with an identical one, in the same colour. Sarah was so helpful, she guided me through the screens quickly and efficiently. Sara... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, Verenigd Koninkrijk
- 0333 999 9745
4,9
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
dealt with a positive lady
dealt with a positive lady , who new her furniture inside out a pleasure to deal with .
25 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Satisfied with the service of the staff
18 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were assisted by Helen Burrows what…
We were assisted by Helen Burrows what a fantastic asset to your company. Nothing was too much trouble and a lovely cup of coffee whilst we got the order sorted. Would definitely recommend her and DFS
Well Done !
23 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
John helped me out in a courteous and…
John helped me out in a courteous and professional manner, he is a credit to your company
23 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Good experience
Pleasant and knowledgable staff didn't rush us made sure we were aware of all our options
Helen took time with us.
23 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Really good service and really nice…
Really good service and really nice sales people who give you good advice not pushing you into a sale
18 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
We were struggling with an insurance…
We were struggling with an insurance claim and Shrewsbury DFS were beyond helpful. The staff went out of their way to help us with information required by our insurer. They then helped us to choose a suitable replacement suite. The staff were never 'pushy' or 'intimidating' but always polite and helpful. Even after 3 return visits, the treatment was always the same. We would definitely return and recommend.
9 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Hello Mrs Powell,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Graham was great with helping us get…
Graham was great with helping us get sorted, what a lad!!!
19 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Graham was really helpful and sorted my…
Graham was really helpful and sorted my sofa order out so efficiently. Very informative and told me everything I need to know! He was very friendly and approachable.
18 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Helen was friendly and helpful
Helen was friendly and helpful, she talked us through everything so we understood the payment options and care package.The whole experience was made easy and hassle free.
19 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Efficient, friendly, no pressure.
Very pleasant, efficient srevice with no pressure to buy.
All qestions answered and good suggestions made about colour choice.
19 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Tony was very helpful in helping me…
Tony was very helpful in helping me decide on my purchase. He was very knowledgeable and informative but did not pressure me in any way. He left me to have a good look round but kept checking if I was okay or needed any help without ‘stalking’ me like many assistants are guilty of.
18 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Good service
Friendly staff and very helpful good customer service every thing was explained to us before we bought the furniture with no pressure to buy.
18 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Chloe from Shrewsbury was very helpful
Chloe from Shrewsbury was very helpful, kind and knowledgeable
18 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Jon was very informative about all the…
Jon was very informative about all the products I asked him about. He gave us plenty of time and space to try out different sofas
17 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
John in the Shrewsbury store
John in the Shrewsbury store was extremely helpful, knowledgeable and thorough when helping us decide on our sofa purchase. He went through all the relevant information clearly so we were 100% happy with our choice and we left feeling confident we’d made the right decision. Highly recommended
14 juli 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.