Excellent customer service, the Salesman who helped us had only been in the store for 3 months (I wish I had taken his name), he was very informative and explained everything to us and helped us wit... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... Toon meer
Bedrijf heeft geantwoord
Could not have been more helpful.he went through all details for ordering our order plus the guarantee that is offered this is our 3rd settee and chair from DFS with electric reclining we are very hap... Toon meer
Bedrijf heeft geantwoord
After much looking and comparing I had decided to replace my Freya sofa with an identical one, in the same colour. Sarah was so helpful, she guided me through the screens quickly and efficiently. Sara... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, Verenigd Koninkrijk
- 0333 999 9745
4,9
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic Service
We were met by Graeme as we entered the store who gave us the freedom to roam around on our own but was always on hand to answer any questions we had.
There is lots more choice than I thought at the Shrewsbury branch and we saw a settee we liked straight away and the process to ordering it was nice and simple and not a very long wait for it to be delivered. All of our questions answered and properly explained we walked away happy just looking forward to having it in our living room now.
3 juni 2026
Antwoord van DFS Furniture - Shrewsbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very friendly and very helpful
25 mei 2026
Antwoord van DFS Furniture - Shrewsbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great visit very helpful
4 juni 2026
Antwoord van DFS Furniture - Shrewsbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Service was great
Service was great, was approached by your newest colleague who was on his first day on shopfloor very polite and helpful.
Due to him not having codes to accept and process any sales a young lady came over to help and show him, again all great.
1 juni 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Was a pleasure buying these fabulous…
Was a pleasure buying these fabulous sofas chair and
Pouffe staff most helpful looking forward to receiving them
2 juni 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Buying sofas
Liked what we saw, helpful sales person. Paid in full and will be delivered soon.
31 mei 2026
Antwoord van DFS Furniture - Shrewsbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Helpful salesperson
28 mei 2026
Antwoord van DFS Furniture - Shrewsbury
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
No hard sell - brilliant service
Ella at the Shrewsbury store was really helpful with no hard sell. She created an online basket for us so we didn’t have to travel back to the store once we made the decision on the colour we wanted, this was more convenient for us and greatly appreciated.
30 mei 2026
Antwoord van DFS Furniture - Shrewsbury
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ella met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Staff introduced herself and pointed me…
Staff introduced herself and pointed me to the recliner chairs and left us to browse. Asking every now and then asking if we were okay. Explained all the options for paying etc Her name was Ella she was so friendly and helpful
29 mei 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Knowledgeable and friendly staff who…
Knowledgeable and friendly staff who were so helpful.
25 mei 2026
Antwoord van DFS Furniture - Shrewsbury
Hello Susan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Chloe was professional and was thorough…
Chloe was professional and was thorough and upfront. She knew all the expected delivery dates and how the fabrics and setup would be carried out. We felt look after and not pestered.
23 mei 2026
Antwoord van DFS Furniture - Shrewsbury
Hello Jamie,
We are really grateful for your kind words and for sharing your experience in our store with Chloe. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
I found the staff very helpful and very…
I found the staff very helpful and very friendly
25 mei 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Jake was very pleasant and helpful
23 mei 2026
Antwoord van DFS Furniture - Shrewsbury
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Went in to have a look at a sofa we saw…
Went in to have a look at a sofa we saw online and was met by Helen. She was very helpful and knowledgeable about the sofa we wanted ordered right away she went above and beyond nothing was to much trouble for her if you need a new sofa or any other furniture go see Helen
21 mei 2026
Antwoord van DFS Furniture - Shrewsbury
Hello Craig,
We're really grateful you shared this amazing 5* review. We are glad to hear that NAME helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Shrewsbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
A very helpful knowledgeable person who…
A very helpful knowledgeable person who gave all the informatioon we need without pressure
19 mei 2026
Antwoord van DFS Furniture - Shrewsbury
Good morning Dorothy,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great customer service From Chole
Chole made the whole experience really great.
Her knowledge of the furniture was extensive, her willingness to assist us as customers was outstanding. Her advice aftercare was really helpful.
Thank you chole
19 mei 2026
Antwoord van DFS Furniture - Shrewsbury
Good morning Christina,
Thank you for taking the time to leave us a 5* review. We’re happy that Chloe met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind regards,
Lia
DFS Customer Support
A really helpful young man
18 mei 2026
Antwoord van DFS Furniture - Shrewsbury
Good morning Patricia,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
A successful visit to DFS Shrewsbury
We visited the Shrewsbury store with no firm intent to buy. However, we saw a suite to our taste, and then met Jon, who professionally helped us to make a purchase. Jon was most helpful, considerate and clear in all his observations, and we appreciated his thoughtful assistance.
18 mei 2026
Antwoord van DFS Furniture - Shrewsbury
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Shrewsbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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