Went into the Liverpool, Speke store to look for recliner sofas. Well, I knew what I was looking for but decided on a different one which matched my needs a bit better with help from Susan who looked... Toon meer
Bedrijf heeft geantwoord
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Very refreshing to be left to browse the store at my own leisure and not be pressured by sales staff. I was able to approach a staff member initially to ask questions about the range I was interested... Toon meer
Bedrijf heeft geantwoord
Susan Rimmer made our experience amazing. Susan explained everything and assisted us both with our experience. I would highly recommend family and friends if purchasing a settee to speak to Susan. Sus... Toon meer
Bedrijf heeft geantwoord
Salesmen don't pester you. They ask if you're ok then leave you to walk around, unhindered. When you decide to take things further they are very helpful and informative. Prices are reasonable and an e... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Speke Road, L24 8QB, Liverpool, Verenigd Koninkrijk
- 0333 999 9794
4,9
Uitstekend
3K reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Sue and Darren were fantastic helping…
Sue and Darren were fantastic helping us choose the right couch with all the options available .. thank you!
28 juni 2026
Antwoord van DFS Furniture - Speke
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Sue and Darren.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Speke
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Really helpful sales assistant and…
Really helpful sales assistant and slope ordering and finance process. Have had furniture from DFS before and always had good service
26 juni 2026
Antwoord van DFS Furniture - Speke
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
In store experience was pleasant
In store experience was far more pleasant than previous times!
We were not pressured by Staff AT ALL!
3 maart 2026
Antwoord van DFS Furniture - Speke
Hello Roberts,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
very good service and customer skills
24 juni 2026
Antwoord van DFS Furniture - Speke
Hello Deborah,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Speke
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Great customer service from Darren
Great customer service from Darren, we even went back and bought a second!
14 juni 2026
Antwoord van DFS Furniture - Speke
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We dealt with Darren in store
We dealt with Darren in store, he was friendly, professional and a great help. We even went back to purchase a second sofa with him a few days later
21 juni 2026
Antwoord van DFS Furniture - Speke
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Looking for a Recliner Sofa
Went into the Liverpool, Speke store to look for recliner sofas. Well, I knew what I was looking for but decided on a different one which matched my needs a bit better with help from Susan who looked after us. Everything went smoothly, Susan gave us all the information on how to look after the sofa and how, and when, to contact the insurance if something (hopefully not), should go wrong. Great customer service from Sue. Thank You
20 juni 2026
Antwoord van DFS Furniture - Speke
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Dfs has allways been my go to furniture…
Dfs has allways been my go to furniture shop, the people there are all very helpful, and make me feel relaxed
13 juni 2026
Antwoord van DFS Furniture - Speke
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Speke
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very happy with the communication
Very happy with the communication, any problems were dealt with in a timely manner & nothing was too much very happy
19 juni 2026
Antwoord van DFS Furniture - Speke
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great experience
Great experience. Very polite and helpful. Kept us up to date from start to finish. Very smooth process. Thanks DFS! Highly recommended.
8 juni 2026
Antwoord van DFS Furniture - Speke
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The man who served us was very polite…
The man who served us was very polite and explained everything very professional ty
15 juni 2026
Antwoord van DFS Furniture - Speke
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Michael was exceptional with us from…
Michael was exceptional with us from start to finish and helped guide us through the process seamlessly. His customer service was second to none.
23 mei 2026
Antwoord van DFS Furniture - Speke
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Speke
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Antwoord van DFS Furniture - Speke
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Very refreshing to be left to browse without pressure.
Very refreshing to be left to browse the store at my own leisure and not be pressured by sales staff. I was able to approach a staff member initially to ask questions about the range I was interested in. I returned 24hrs later and picked up with the same member of staff (I had to approach her). Very knowledgeable and thorough when taking me through the purchase and bringing in a 2nd staff member to double check my order was correct. I wasn't pressured into any after sales or insurance but just informed what was available. Told what to expect goung forwards. Very welcoming and friendly staff and made to feel comfortable lets hope all goes smoothly.
10 juni 2026
Antwoord van DFS Furniture - Speke
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Excellent customer service in store…
Excellent customer service in store from a nice lady she was efficient polite and not pushy
9 juni 2026
Antwoord van DFS Furniture - Speke
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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