The product hasn’t been delivered yet, so I’m unable to comment on it at this stage. However, I’d like to highlight the excellent customer service we received from John (Stevenage store). He was extre... Toon meer
Locatie
Wijzig locatieBroadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN Stevenage, GB
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Lees wat reviewers zeggen
I had a fantastic experience buying my sofas guided through it all with Margaret who couldn’t have been more helpful. The whole process was double checked by the store manager. Well done to DFS Steven... Toon meer
We had an excellent experience with Caroline during our visit. She was extremely helpful and very knowledgeable about the range of sofa options available. Caroline provided clear, useful advice an... Toon meer
Bedrijf heeft geantwoord
we asked to see all the sofas that were sofa beds, we were shown them all and with the one we were interested in we were show how easy it was to pull the bed out and got to lay on the bed to check how... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN, Stevenage, Verenigd Koninkrijk
- 0333 999 9805
4,9
Uitstekend
6K reviews
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I had a fantastic experience buying my…
I had a fantastic experience buying my sofas guided through it all with Margaret who couldn’t have been more helpful. The whole process was double checked by the store manager. Well done to DFS Stevenage.
21 augustus 2026
Customer service
The product hasn’t been delivered yet, so I’m unable to comment on it at this stage. However, I’d like to highlight the excellent customer service we received from John (Stevenage store). He was extremely helpful, friendly and patient, and no question was too much trouble. A real credit to the company and a great customer service experience.
14 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Very friendly staff
Plenty of suites to choose from, we where left to walk around without being pressured manager friendly polite,
21 augustus 2026
Antwoord van DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Michelle was very helpful and made it…
Michelle was very helpful and made it easy for is to choose DFS. Modern products that seem well built and confortable.
21 augustus 2026
Antwoord van DFS Furniture - Stevenage
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Excellent
Great range of products and excellent, professional and knowledgeable assistance with purchase. Thank you DFS.
21 augustus 2026
Antwoord van DFS Furniture - Stevenage
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Stevenage
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Nothing to do with the store
Nothing to do with the store. But the delivery has been a hassle. They have confirmed with me yesterday with a call that delivery will be made tomorrow, 22 aug. Today I received a call that it will be moved on 31 Aug. I already had the sofa collected today and have moved our holiday to next week and now I have to move it again because that is when the new sofa will arrive. I dont have much annual leave so I need to move it back to this coming weekend instead again. I also have 3 small kids running around the living room without the sofa so I need to pad every corner to make sure they dont bump their heads. This is so frustrating and costing me money. If they have not confirmed that tomorrow is the delivery I would not have moved the holiday for next week. Dont buy sofas here unless you have all month to be free for the delivery. It's a nightmare. Better to buy somewhere - cheaper and faster to be delivered.
9 augustus 2026
Antwoord van DFS Furniture - Stevenage
Good Morning,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Stevenage
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Ellie was very helpful in explaining…
Ellie was very helpful in explaining all options and commitments. She was very polite, professional and charming and an asset to your company
20 augustus 2026
Antwoord van DFS Furniture - Stevenage
Hello Sheila,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Stevenage
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Wonderful Salesmanship
Vic was great, from the off, not pushy, but very helpful, manager Ali was on hand when needed.
A pleasure to deal with those guys.
19 augustus 2026
Antwoord van DFS Furniture - Stevenage
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great experience
The staff were welcoming and made us feel very comfortable. They went through everything with us step by step. Great customer service.
19 augustus 2026
Antwoord van DFS Furniture - Stevenage
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Staff very helpful and friendly
Staff very helpful and friendly, but not annoyingly pushy which I liked. Didn’t feel like I was forced into buying something like I have felt in other shops. Happy with my purchase from start to finish
12 augustus 2026
Antwoord van DFS Furniture - Stevenage
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very nice lady very helpful and…
Very nice lady very helpful and informative on care for the chairs purchased.
18 augustus 2026
Antwoord van DFS Furniture - Stevenage
Hello Hayley,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Stevenage
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The staff were really helpful and knew…
The staff were really helpful and knew all the requirements and there knowledge of the components which made to sofa fit our needs
12 augustus 2026
Antwoord van DFS Furniture - Stevenage
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Stevenage
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The staff were all lovely and so…
The staff were all lovely and so helpful. It was quick and easy to order.
17 augustus 2026
Antwoord van DFS Furniture - Stevenage
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Stevenage
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Our Server was lovely and very helpful.
17 augustus 2026
Antwoord van DFS Furniture - Stevenage
Hello Glenn,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
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