From the moment we walked into the Sunderland store all the staff were friendly, however I must mention how amazing Emma was. From start to finish she was patient, attentive, very knowledgeable and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of... Toon meer
Bedrijf heeft geantwoord
The staff at DFS are amazing! We had been to another branch to look at sofas then came back to Sunderland with our full order prepared and Lauren was incredibly friendly and helpful! We actually manag... Toon meer
Bedrijf heeft geantwoord
We made our purchase at the Sunderland store and were helped by a staff member called Emma. She helped us finalise our choice and provided guidance on long term care of the sofa, taking into account a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
3 Hylton Grange, SR5 3HR, Sunderland, Verenigd Koninkrijk
- 0333 999 9762
4,9
Uitstekend
8K reviews
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Dfs staff were amazing
Dfs staff were amazing, was very confused looking online, soon as I went into store the staff were great helped me with everything I requested, my new sofa was ordered in the matter of 20 minutes! All my worries were gone! thankyou again.
20 augustus 2026
Antwoord van DFS Furniture - Sunderland
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The sales woman talked us through the…
The sales woman talked us through the process, was friendly and courteous. Offered us a coffee while we talked. Made the whole process relaxed and easy.
26 augustus 2026
Antwoord van DFS Furniture - Sunderland
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
My experience was so beautiful the…
My experience was so beautiful the customer service with staffs Lawrence and dearo are very Amazing
I was attended very well
26 augustus 2026
Antwoord van DFS Furniture - Sunderland
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Very helpful staff member
We made our purchase at the Sunderland store and were helped by a staff member called Emma. She helped us finalise our choice and provided guidance on long term care of the sofa, taking into account any potential wear or damage that could be caused by our cats. Emma was very pleasant and helpful. The sofa has since arrived and we're very happy with it.
20 juli 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Easy to explain what was needed
Easy to explain what was needed, Easily ordered and great communication and friendly representative.
24 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
I had a really good experience with Lee…
I had a really good experience with Lee who helped through the whole process with patience and grace .
He was so helpful in my choices of furniture and really represented the company DFS which influenced my final choice of which company would get my investment 🥰 so thank you for the great store and staff that you have in Sunderland 👍
24 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Staff member Emma was great.
Staff member Emma was great.
She really helped us when we were not sure of the options available, after a couple of visits she really nailed down our options and we were able to make a choice.
We are really happy with our choice.
17 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Good experience
Good experience, didn’t feel pressured but very attentive colleagues who understood and addressed my specific needs.
22 augustus 2026
Antwoord van DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DRS EXCELLENT SERVICE
I hate shopping for anything especially
Furniture but Sophy and her colleagues made it a pleasant and helpful experience
24 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
NeilNeil from the Sunderland store was very…
Neil from the Sunderland store was very friendly, helpful and made my purchase a really pleasant experience
17 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Exceptional customer experience.
Exceptional customer experience from start to finish. I was able to walk around the showroom without being bombarded by sales advisers, which I hate, but they were on hand if needed to answer questions. The adviser who assisted me (Cadence) was very polite, friendly and professional. She was very knowledgeable about the products and surprised me when she told me she had not been with the company for long. A credit to the company in my opinion. She covered all of the topics that I had questions on before I needed to ask them. I wasn't rushed to make any decisions and given advice when struggling. I have used DFS Sunderland on more than one occasion to buy products and time and again they come up trumps. Well done all!
16 augustus 2026
Antwoord van DFS Furniture - Sunderland
Good Afternoon,
Thank you for taking the time to leave us a 5* review. We’re happy that Cadence met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
10/10 service from Cadence
I went into the store just to view the sofa I had my eye on with plans to buy online. Cadence was so helpful and friendly giving me lots of useful info and options about the sofa material. I ended up ordering with her In store as she’d made it so easy. Thankyou to Cadence - customer service just how I like it, friendly and informative but not pushy
24 augustus 2026
Antwoord van DFS Furniture - Sunderland
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Cadence.
Kind Regards,
Jordan
DFS Customer Support
The sales person Dawn was very helpful…
The sales person Dawn was very helpful and patient to help us
24 augustus 2026
Antwoord van DFS Furniture - Sunderland
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
My sales associate Candance was really…
My sales associate Candance was really friendly, approachable and helpful with the whole process. She talked me through my options and made the experience overall very streamline and I would return again in the future for any other furniture fittings I needed.
23 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great service as usual
Great service as usual , everything explained and no hard sell for protection or products .
16 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Brilliant
Overall experience excellent. The young lady who served us was extremely helpful, knowledgeable and did not try to give us the hard sell. She explained everything clearly and professionally and made us feel at ease and gave us time and space to discuss in private our thoughts.Also a nice touch was the lovely cup of coffee. Would definitely recommend.
23 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Polite and friendly staff who are there…
Polite and friendly staff who are there to answer all your queries and give advice when needed.
Placed order and everything sorted with 20 minutes
Could not fail experience and recommend
23 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Large variety of sofas and suites
Large variety of sofas and suites. Sales people were very helpful
23 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Diallo
Dial was great , friendly and very competent, also rest of the staff were really nice to us
23 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
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