Customer service was 2nd to none. We couldn't make our mind up on 2 x 2 seater leather recliners in tan. Advisors were very patient, helpful and gave us excellent advice. We were thrilled to purch... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Neil at the Sunderland sales office could not have been any more brilliant. He took the time to identify our exact requirements in order to construct a perfect package for us on 2 sofas. He was clear... Toon meer
Bedrijf heeft geantwoord
Daniel Bell helped us throughout our purchase. He advised on dimensions, fabrics as we have a dog, different foot stools that could work with the settee, rugs (with a discount), and the aftercare th... Toon meer
From the moment we walked into the Sunderland store all the staff were friendly, however I must mention how amazing Emma was. From start to finish she was patient, attentive, very knowledgeable and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
3 Hylton Grange, SR5 3HR, Sunderland, Verenigd Koninkrijk
- 0333 999 9762
4,9
Uitstekend
8K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
Excellent service, everything explained and at a ideal price to fit my budget.
20 augustus 2026
Antwoord van DFS Furniture - Sunderland
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience
Great experience
Very easy to work with walked in and out with exactly what we wanted
Thank you to all the team in the sunderland depot
20 augustus 2026
Antwoord van DFS Furniture - Sunderland
Good Afternoon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
The guy who dealt with my enquiry was…
The guy who dealt with my enquiry was really helpful explained everything and was very friendly.
19 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Great service whilst in store
Great service whilst in store, Daniel was very helpful and knew his stuff. Such a charming, polite young man. Caydence (think spelling is right) sorted out the payment side and was absolutely delightful. Looking forward to our new sofa being delivered.
19 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff
No body rushed you to get the sale gave you the chance to try all sofas
19 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The lady who served me
The lady who served me, Lauren was very kind,helpful and very informative. She was extremely easy to chat to and a credit to DFS. On first arriving with my family a gentleman also spoke to us and helped me to what was available for what I wanted. Sorry I didn’t get his name but he was nice.
19 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello Margaret,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Great Experience
Neil who got everything sorted explained everything clearly and sofa is exactly what we wanted
19 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
I was made to feel very comfortable and…
I was made to feel very comfortable and it was very pleasant
18 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello Keith,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Knowledgeable staff without being…
Knowledgeable staff without being overbearing. Helpful when ordering and very helpful when I got home and needed to change the order slightly. Would definitely recommend.
9 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff all very helpful and attentive…
Staff all very helpful and attentive without being annoying. Well laid out store. Nice environment.
18 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello Paul,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
New furniture
Went in to buy a single two seater for conservatory. But seen a new settee and bought complete suite. Salesman Neil was extremely helpful explaining every aspect of furniture. So helpful this is our sixth purchase from DFS.
17 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I just wanted to send a quick note to…
I just wanted to send a quick note to say thank you for the excellent service I received today. Adiallo was incredibly helpful and polite.Keep up the fantastic work!
17 augustus 2026
Antwoord van DFS Furniture - Sunderland
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Sunderland
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Exceptional customer service and…
Exceptional customer service and friendly faces all around, was super happy shopping and the Staff were always happy to help, I was delighted at their service and felt welcome during my first purchase!
16 augustus 2026
Antwoord van DFS Furniture - Sunderland
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The Advisor Lee at sunderland branch…
The Advisor Lee at sunderland branch was very helpful and made us feel very welcome, and made me a cup of coffee while chatting
17 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Staff service 5 star
17 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Beautiful new furniture.
I needed to buy a new 2 seater sofa along with 2 single chairs to replace an old 3 seater sofa etc. I decided to visit DFS in Sunderland to make enquiries where I was attended to by a pleasant assistant called Neil who gave me lots of ideas what I could buy. I went for a second time with a friend on the 16th August and, as Neil was busy, was attended to by a nice lady called Lauren who was also very approachable. Both Neil and Lauren were very friendly, informative and professional. They are a credit to DFS. I ended up buying some lovely new furniture which is due to be delivered in November. Thank you to all the staff involved and your customer service.
16 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
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