Customer service was 2nd to none. We couldn't make our mind up on 2 x 2 seater leather recliners in tan. Advisors were very patient, helpful and gave us excellent advice. We were thrilled to purch... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Neil at the Sunderland sales office could not have been any more brilliant. He took the time to identify our exact requirements in order to construct a perfect package for us on 2 sofas. He was clear... Toon meer
Bedrijf heeft geantwoord
Daniel Bell helped us throughout our purchase. He advised on dimensions, fabrics as we have a dog, different foot stools that could work with the settee, rugs (with a discount), and the aftercare th... Toon meer
Bedrijf heeft geantwoord
From the moment we walked into the Sunderland store all the staff were friendly, however I must mention how amazing Emma was. From start to finish she was patient, attentive, very knowledgeable and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
3 Hylton Grange, SR5 3HR, Sunderland, Verenigd Koninkrijk
- 0333 999 9762
4,9
Uitstekend
8K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Service and staff Lauren couldn't have…
Service and staff Lauren couldn't have been more helpful from entering the store to leaving
14 augustus 2026
Antwoord van DFS Furniture - Sunderland
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Fantastic service from Emma
Fantastic service from Emma. She explained every step clearly and answered all our questions perfectly. She's a credit to the company.
14 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello Jutta,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The staff were first class very helpfull
14 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello Frank,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Sunderland
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Really helpful couldn’t fault the staff
13 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Successful Experience.
Excellent service by helpful efficient and knowledgeable sale staff...no pressure just a smooth professional experience.
4 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
We were attended to by by Sophie he young sales…
We were attended to by The young sales lady called Sophie, she guided us through the process and helped us make our choices effortlessly, and she was really pleasant always smiling, and the complete experience was so easy, so a big thank you to Sophie.
13 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Dawn was the best Amazing service from start to finish…
Amazing service from start to finish Dawn was amazing no pressure at all so honest thank you so much
30 juli 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Great service
13 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Staff well adverse with product care…
Staff well adverse with product care and services
13 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Warm reception received from the…
Warm reception received from the attendance that day was fantastic
Easy financial payment and the details were fantastic
5 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Perfect member of staff was so…
Perfect memeber of staff was so friendly, attentive and very helpful
12 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Well done dfs the sales person who…
Well done dfs the sales person who helped us today was very helpful and informative , without being overbearing, she listened to what we required and informed us of all the different options available to us on purchasing our order, we felt comfortable and happy that we left the store with exactly what we wanted, well done brilliant service
12 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello Denise,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Good service but no company uniform
Good service but no company uniform, could do with a better look
12 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
Kind staff
Very kind and helpful staff. Came in and the staff who helped made the experience. Answered all questions and talked me through many options making me finalise my choice.
12 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Buying a new sofa Kadence was very helpful in store ,no…
Kadence was very helpful in store ,no pressure sales,everything explained and discussed.
Could not have been more helpful
11 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello Philip,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Neil was very helpful today in helping…
Neil was very helpful today in helping me choose new sofa & bed
11 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
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