Customer service was 2nd to none. We couldn't make our mind up on 2 x 2 seater leather recliners in tan. Advisors were very patient, helpful and gave us excellent advice. We were thrilled to purch... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Neil at the Sunderland sales office could not have been any more brilliant. He took the time to identify our exact requirements in order to construct a perfect package for us on 2 sofas. He was clear... Toon meer
Bedrijf heeft geantwoord
Daniel Bell helped us throughout our purchase. He advised on dimensions, fabrics as we have a dog, different foot stools that could work with the settee, rugs (with a discount), and the aftercare th... Toon meer
Bedrijf heeft geantwoord
Upon visiting the store for the first time there was a lot of variety and different sofas to choose from. My salesman dan for being new was very helpful, friendly and informative and helped me choose... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
3 Hylton Grange, SR5 3HR, Sunderland, Verenigd Koninkrijk
- 0333 999 9762
4,9
Uitstekend
8K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The young girl was very helpful and…
The young girl was very helpful and explained everything we needed to know
8 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Awesome customer service
Diallo (sorry if incorrect spelling) was helpful, he went through everything from care cover to enough space for the delivery. No pushy and asked questions about my family.
8 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
great service
we were served by a lovely member of staff who was very helpful in finding the satee that we needed and went through all the paper work with ease.
8 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Antwoord van DFS Furniture - Sunderland
Hello Lesley,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Sunderland
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent staff 10 out of 10
7 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello Emma,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Emma looked after us today while we…
Emma looked after us today while we were buying the sofas. She was so nice and made the experience great. Such a nice lady, really pleased with what we bought.
7 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thanks for your lovely feedback, we’re glad to hear Emma met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
From start to finish the experience was…
From start to finish the experience was great no pressure just help when I needed it and very professional.
7 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Really good experience was well looked…
Really good experience was well looked after by the staff explaining everything as they went along also double checking everything to make sure everything was correct.
7 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Neil the salesman was great
Neil the salesman was great, his knowledge of furniture was next to none. he offered us tea of coffee. He went through everything very clearly and understandable.
5 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Diallo was so helpful when we arrived…
Diallo was so helpful when we arrived before the shop closing time, nothing was a bother and he even came in to work early the next day so we were able to pick up the furniture at a convenient time for us , so helpful thank you :)
6 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great thorough explanation of options…
Great thorough explanation of options to make my sofa affordable. Thank you Cadence. Cant wait to relax on my new corner sofa :)
6 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent customer service from start to finish! The girls were absolutely lovely and made us feel welcome from the moment we walked in. They were friendly, knowledgeable, and put us completely at ease without any pressure to buy. They made the whole sofa-buying experience enjoyable and stress-free. We couldn't be happier with the service and would highly recommend them!
6 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Brilliant service from Cadence.
Cadence made our experience great, as very indecisive customers, she took the time to sit with us, listen to what we wanted and answer our questions. We had 2 choices in mind that we were unsure on and after listening to us, pointed out a sofa we had not looked at that checked all of our boxes. So glad we decided to go in store.
6 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great range of products
Great range of products. Staff very cheerful and knowledgeable.
6 augustus 2026
Antwoord van DFS Furniture - Sunderland
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Went back to purchase another sofa as…
Went back to purchase another sofa as the one we previusly bought two years ago is exemplarary. Bought the same one again for the dining room.
Staff are excellent, polite and attentive.
Very good experience.
5 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Sunderland
Hello Joan,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Toni at the Sunderland outlet
Toni at the Sunderland outlet was brilliant, explained everything down to how to clean sofa properly I didn't want the chair that came with the package deal,she went and seen someone and got the chair taken of the package result
5 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I went in to dfs,just to have a look at…
I went in to dfs,just to have a look at sofa's . Staff said good morning and left to let us browse around the store which is the best experience you can have.I went to the salesman NEIL who was excellent when I showed him what I picked. Everything was sorted quick and easy ,delivery is on the way, EXCELLENT SERVICE thank you.
4 augustus 2026
Antwoord van DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
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