We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales p... Toon meer
Bedrijf heeft geantwoord
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We had such a lovely experience at DFS Swansea yesterday and wanted to give a special mention to Hannah, who was an absolute pleasure to deal with. She was warm, friendly and really personable, and... Toon meer
Bedrijf heeft geantwoord
Knowledge of the salesman, Nathan was second to none. He was incredibly helpful and provided us with a full breakdown of the available options and nothing was too much for him.
Bedrijf heeft geantwoord
Came and looked on another visit to see what you had to offer. Offered assistance but declined as want to look and see wothout hassle and was left to it and not hoovered around. Came in yesterday to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Cwrt Llwyn Fedwen, Bush Road, SA6 6HN, Swansea, Verenigd Koninkrijk
- 0333 999 9795
4,9
Uitstekend
4K reviews
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Antwoord van DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Myself and my husband had a fantastic…
Myself and my husband had a fantastic experience at DFS Swansea thanks to the sales lady who assisted us. She was friendly, professional, and extremely knowledgeable about the products. She took the time to listen to what we was looking for, answered all my questions, and helped me find the perfect furniture without any pressure.
Her customer service was outstanding from start to finish, making the whole process easy and enjoyable. It's rare to receive such attentive and genuine service these days. She is a real credit to DFS, and I would highly recommend visiting the Swansea store because of the excellent support I received.
20 juni 2026
Antwoord van DFS Furniture - Swansea
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Merrill though I may be misspelling her name
The member of staff, dealing with me, was Merrill. I found her absolutely charming and helpful. I just wish that everyone I come in contact with could be as knowledgeable and friendly. She was a credit to your store.
19 juni 2026
Antwoord van DFS Furniture - Swansea
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Person selling sofas I just was really…
Person selling sofas I just was really really good and he really helped to decide what we wanted and explain the finance really well.
16 juni 2026
Antwoord van DFS Furniture - Swansea
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Swansea
Hello Mandy,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Nathan was incredibly helpful
Nathan was incredibly helpful. I had seen a sofa online which I really wanted but unfortunately it was not in the store to view. Nathan took the time to explain the measurements, went to look for the colour sash and went through everything with me. Really really helpful, thank you Nathan
14 juni 2026
Antwoord van DFS Furniture - Swansea
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Nathan gave you all the information you needed and met all of your expectations.
Kind Regards,
Jordan
DFS Customer Support
We had a lovely experience at the store…
We had a lovely experience at the store today, Meryl was very helpful and couldn’t do enough to help us chose the right furniture to suit our home. She was very clear and made sure we understood everything about our purchases and finance.
13 juni 2026
Antwoord van DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sale was handled by James.Very helpful…
Sale was handled by James.Very helpful and pleasant.
13 juni 2026
Antwoord van DFS Furniture - Swansea
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very nice selection in store
Very nice selection in store. Staff were friendly but not pushy and happy to give space when asked for to think things over.
Everything was explained clearly and prices were explained in detail.
13 juni 2026
Antwoord van DFS Furniture - Swansea
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Daniel was very informative and friendly
10 juni 2026
Antwoord van DFS Furniture - Swansea
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The wonderful experience started at the front door and continued for the total of our visit, thank you for making our visit very enjoyable.
The wonderful experience started at the front door we were met with a lovely smile from the sales lady, we asked to be able to look round and would call her when we were ready. She came over when called and we shown her the suite that we had chosen. She very politely told us all the information about the product, explained the after care and the cleaning package that was available. We would definitely recommend DFS to our family and friends. The ordering procedure was very straight forward, the order was double checked by another sales lady and we were asked if we were happy with everything that we were buying. Top marks to DFS we have been coming to them for over 25 years and have always been totally satisfied.
11 juni 2026
Antwoord van DFS Furniture - Swansea
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Swansea
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
David was very helpful and knowledgeable. He explained everything clearly and took time to make sure we understood everything. We would recommend him highly.
10 juni 2026
Antwoord van DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Avoid
Ordered a sofa end of November last year, it got delivered the 2nd week of December, by the 27th December the footstools cover had just completely pulled apart. Reported this, took weeks to sort out and was ordered a replacement. Well what I thought was a replacement it’s apparently just a cover, that got lost and am now having to wait 6-8 weeks for another cover to arrive. Extremely unhappy with the service received, don’t follow your consumer rights at all, take weeks to sort anything out, happy to take your money but anything else customer service wise is just an absolutely shambles. I’m nearly 6 months over and still have a faulty footstool.
Also the insurance is just as much a shambles as the company. I’d avoid at all cost and just go elsewhere.
Following the comment… this was reported on the 27th December. Having to wait weeks for a new cover is not convenient at all.
28 november 2025
Antwoord van DFS Furniture - Swansea
Good morning,
We are very sorry to hear about your concerns, and we understand how disappointing this experience must be.
After reviewing your order, we can confirm that the furniture was delivered on 07/12/2025, and you contacted us regarding this on 23/04/2026. Following your contact, we arranged a service visit and have ordered the necessary parts for the footstool.
Once we receive the parts, we will send them directly to you and arrange for them to be fitted to the footstool. If you need any further assistance, please contact us at 0333 99 99 777 and we will be happy to help.
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Swansea
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Friendly profesional service
8 juni 2026
Antwoord van DFS Furniture - Swansea
Hello Linda,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
You do not pounce an your customers
You do not pounce an your customers , I walked out on other stores for this ,when I needed a member of staff they were there and very helpful ,New what they were talking about
7 juni 2026
Antwoord van DFS Furniture - Swansea
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Knowledgable
Knowledgable, helpful and friendly sales staff, who enhanced the buying experience.
6 juni 2026
Antwoord van DFS Furniture - Swansea
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We were able to look around until we…
We were able to look around until we were ready to approach a staff member.
Gillian was very pleasant and helpful
6 juni 2026
Antwoord van DFS Furniture - Swansea
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
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