DFS Furniture - Torquay Reviews 

Great experience in the store today! Duncan was so incredibly helpful and knowledgeable (as well as very patient!) Defo recommend anyone looking for help on a new sofa to head down and chat with the lovely staff in the Torquay branch!

Very knowledgeable about products very helpful staff

Darren in the Torquay Store was outstanding. He demonstrated the sofa and organised the everything with real professionalism. Store was spotless and all other staff we interacted with were polite and very professional.

The sales lady was lovely. Very accommodating and professional. Really understood my needs and make great suggestions.

Alison,in Torquay office attended to me.
She was exceptional in the way she explained every information i needed to have.

Lily was very helpful and dealt efficiently with our purchase.

Alison the store assistant was extremely helpful, informative and pleasant to deal with. Excellent customer service.

We were served by Alison, she was brilliant very knowledgeable. Can’t wait to get our new sofa.

Although the store was short on staff and it was busy, I received a great service from both of them. I was informed of the best deals and assisted with my choices without being rushed. Very pleased.

Very friendly member of the sales staff, I'm sure her name was Alison, great customer service

Really helpful staff
Great sofa

Alison was extremely helpful. Even though we had really decided on the sofa we liked, she suggestd that we still looked at all there was to view to confirm our choice. We only wanted the two seater sofa, and a price was obtained to only buy that and not the chair that went with it.

Rachel and lily were very helpful friendly staff in the Torquay store. Great customer service and would recommend going there.

Great friendly informed and helpful staff.

Had our sofa for just over a year, probably the worst sofa we have ever brought, honestly we have had to add cushions/blankets under the seat cushion as there is just no support feels like your sinking, and even with the weekly plumping of which my partner is ocd about. Our previous sofa lasted 7 years from a discount sofa store… this one awful. Can’t fault the sales staff or the delivery or the process DFS can get that right… either we got a Friday special or they just can’t make sofas.

I have had a complete nightmare with DFS since the moment I purchased a new sofa starting with staff at Torquay Willows branch passing an incorrect mobile number as my contact to the finance company and delivery company resulting in unnecessary stress caused by issues with signing my credit agreement and delivery company turning up at 8am with my sofa when the room wasn’t ready, having been unable to contact me with delivery time. This situation made worse by a female member of staff at The Willows trying to blame me by suggesting that staff read out an incorrect phone number (twice) and that I said it was correct, as if I don’t know my own phone number. Then when sofa arrived the seams in the seat cushions are all out of line which looks unsightly, unlike the sofa on display in store which has perfectly aligned seams. DFS customer service will not listen to my concerns simply telling me that my sofa is meant to be like that and the sofa on display is a ‘representation’. DFS staff have pushed back at every every issue I have raised and I have never felt so frustrated and helpless following any purchase let alone a major purchase like a sofa, by a company I had always previously considered as reputable.

Great store, great feel to it and presentation impeccable. Staff really helpful and knowledgable.

Very helpful & patient.
Great communication &kept us up to date with everything

Very friendly explained every thing in full detail could not have been happier

Staff were lovely, very friendly and I didn’t feel pressured.