We ordered a L shape sofa from the Tottenham Court Road Branch. I have to say we couldn’t be happier. The service we have received has been very good. Staff in store, great, communication about progre... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great in-store staff- friendly and knowledgeable and they took time and effort to make the delivery work. A great shame this store is closing soon but nice to have the great discount as a consequence.... Toon meer
The team at Tottenham Court Road was absolutely fantastic I cannot fault them,,, I would recommend them too anybody.... 10 out of 10 🙂🙂🙂🙂🙂🙂🙂🙂🙂
I brought the Kruze sofa even though no store had it on display. Went to London Tottenham Court Road branch and was seen by Narendra who was patient & brilliant!! The delivery guys were great. I’m h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
220-224 Tottenham Court Road, W1T 7PZ, London, Verenigd Koninkrijk
- 0333 999 9837
4,4
Uitstekend
655 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The man was very helpful in explains…
The man was very helpful in explains all the different options and specifications
27 juli 2022
Tas was very fun and helped us a lot…
Tas was very fun and helped us a lot with looking at different sofas and the best ones we could choose she was very kind aswell
27 juli 2022
Great Branch
The staff was helpful, we was just browsing for a sofa and they helped us choose the right for us. Ali was helpful finalising everything.
25 juli 2022
Excellent instore service
Visited the store on the morning on July 15th and both members of staff (didn't get their names) were extremely helpful and knowledgeable helping me pick my sofa. I ended up buying it online simply because I couldn't decide on what colour at the time but they very much helped lock it all in for me so huge thanks to both.
25 juli 2022
Very helpful staff.
23 juli 2022
The guys working in the store couldn't…
The guys working in the store couldn't have been more helpful or patient than they were. They went above and beyond to make sure I got exactly what I wanted.
23 juli 2022
Very friendly and knowledgeable
21 juli 2022
Customer service was excellent
20 juli 2022
super positive experience
Our shop assistant has been amazing. She gave us all the details we needed and helped us with the purchase!
18 juli 2022
Murat helped us and with a pleasant…
Murat helped us and with a pleasant smile answered our questions and offered advice about care of sofas bought.. He knows his products and is a very good sales person. Try not to loose him
17 juli 2022
The Manager) was very helpful and very efficient
The Manager) was very helpful and very efficient he Explain every detail to me.that was very helpfull
It was nice to have someone that knew what he was doing thank you
15 juli 2022
Very professional salesman
Very professional salesman, Murat. He helped us a lot and it is appreciated.
14 juli 2022
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
22 weeks later and still NO sofa (quoted 9 weeks)
Ordered on the 9th February 2022 and still not received sofa by 13 July 2022.
Material was out of stock - they were having difficulty getting it - when I ordered and it still was not back in stock on 1st June 2022.
Was mentioned by the store manager that I would be offered between 0% - 100% of the delivery charge (£69) as a gesture of good will (which was very disappointing)
They should not have material swatches on the shop floor - or add a notice that delivery will be delayed - when they're out of stock.
13 juli 2022
Antwoord van DFS Furniture - Tottenham Court Road
Please accept our sincere apologies for the delay, we are doing everything we can to get the furniture to us as quickly as possible. As soon as we have a further update on your order we will update the tracking, and once the furniture has arrived you will be contacted to arrange the
delivery to you.
If you would like to discuss your concerns further please contact our Customer Service Team on 0333 9999 777.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
Happy shopping
Great experience very polite and helpful professional staff able to complete transaction with no problem
Looking forward to order other items soon.
Thanks
13 juli 2022
I had a very pleasant experience
I had a very pleasant experience; Lauren - the DFS salesperson - was very helpful, patient, accommodating, and knowledgeable. In short, she did a wonderful job.
10 juli 2022
DfS…
I had gone into a DFS store and had a look around at the sofas, a sales rep came over to ask if they could help I explained what I had in mind .they were very helpful and very informative about styles and functionality of the sofas. I was very pleased with the purchase I had made.
10 juli 2022
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.