We ordered a L shape sofa from the Tottenham Court Road Branch. I have to say we couldn’t be happier. The service we have received has been very good. Staff in store, great, communication about progre... Toon meer
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Great in-store staff- friendly and knowledgeable and they took time and effort to make the delivery work. A great shame this store is closing soon but nice to have the great discount as a consequence.... Toon meer
The team at Tottenham Court Road was absolutely fantastic I cannot fault them,,, I would recommend them too anybody.... 10 out of 10 🙂🙂🙂🙂🙂🙂🙂🙂🙂
I brought the Kruze sofa even though no store had it on display. Went to London Tottenham Court Road branch and was seen by Narendra who was patient & brilliant!! The delivery guys were great. I’m h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
220-224 Tottenham Court Road, W1T 7PZ, London, Verenigd Koninkrijk
- 0333 999 9837
4,4
Uitstekend
655 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
He was excellent costumer service I’m…
He was excellent costumer service I’m very happy
With he’s serviced.
4 juni 2022
I Just wanted to say that Murat in the…
I Just wanted to say that Murat in the tottenham court road branch was absolutely fantastic the customer service displayed by him was second to none. Very professional and knowledgeable answered all questions to which was extremely helpful. A great asset to the company in my view. Thank you.
2 juni 2022
Fantastic service, great choice!
Our service was fantastic. We came in to buy a couch and we were unsure of several things including material, colour, size etc. All our questions were clearly answered and the advice given took into consideration our lifestyle and available space. We are extremely happy and feel very confident with our final choice and this was hugely thanks to the service provided during our trip to dfs today. Thank you so much! Sam and Dina
29 mei 2022
Had a very pleasant buying experience…
Had a very pleasant buying experience at DFS Tottenham Court Road. I was assisted by a guy called Murat, who was very helpful, pleasant, and importantly didn't come across as trying to pressure me into buying something I didn't want. I came away with a fantastic sofa too.
29 mei 2022
The sales manager Jayson is very…
The sales manager Jayson is very helpful and attentive. So am giving him 10
28 mei 2022
Excellent customer service by Murat, slow to get answers by email from DFS afterwards
Murat was very helpful throughout the entire process and very approachable.
Just an update. I've sent two emails to the address I've been given to double check something about my purchase and since I left this review originally, I haven't got an answer yet. I will try by phone hoping I don't have to go there in person.
I added this comment solely because it is my personal experience and I figured it is fair to be transparent about every aspect.
Overall, good customer service inside, very slow at responding afterwards, but again just my personal experience.
25 mei 2022
The shop floor was spacious and…
The shop floor was spacious and pleasantly organised.
Narendra was attentive and kind, gave us plenty of information, and let us discuss different options, whilst being nearby to address any queries.
23 mei 2022
A fabulous service from DFS in Tottenham Court Road.
Kareem was very helpful in assisting us to make our decision on which furniture to purchase. It was so helpful that he was willing to put the furniture we were deciding on together so that it was much easier to make our final decision. This was a first class service which we hope will be continued with a good delivery.
23 mei 2022
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Faulty goods. No help. Very poor experience.
Terrible. Avoid at all costs.
Recline feature on sofa stopped working within three days. It took DFS six weeks to send someone to service it. The person they sent did *nothing*.
Since then, nothing further has happened! It has been several months, and every time I reach out to them, they tell me that they are waiting for parts. Meanwhile I’m stuck with a lopsided sofa with its footrest jutting out on one side.
Go somewhere else! Anywhere else!
22 mei 2022
Review zonder uitnodiging
Antwoord van DFS Furniture - Tottenham Court Road
We are very sorry to hear that you are experiencing an issue with your furniture order. This is very disappointing and we apologise for any inconvenience caused.
You can contact our Head Office Customer Service Team on 0333 9999 777 where one of our managers will certainly take a look into this for you.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
Difficult to get through to the branch…
Difficult to get through to the branch but great service from thereon
19 mei 2022
The person that help me was very good…
The person that help me was very good at his job 5 star service thank you
16 mei 2022
Wonderful experience
My husband and I went to Tottenham Court DFS. We had a lovely experience with Murat, the gentleman who looked after us. We took so much of his time before purchasing our 3+2seater sofas. He was very professional, patient and helpful.
Thank you again and thank you DFS.
15 mei 2022
Great service
7 mei 2022
Excellent service - Zinc sofa
Excellent service. Well informed and friendly customer service - would highly recommend. from Murat.
7 mei 2022
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