We have been looking at various lounge seating combinations and settled on the one from DFS. The tea, at waterlooville were excellent. Never used us at any of our two visits. On the day we ordered the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Friendly, helpful service from a young man who was very patient with all my questions. Despite the fact their closing time was looming at no point did he try to pressure me or hurry me up. As a result... Toon meer
Bedrijf heeft geantwoord
We had such a lovely experience at DFS Waterlooville, and a huge thank you to Troy, who was absolutely fantastic from start to finish. Troy was incredibly knowledgeable, helpful and patient... Toon meer
Bedrijf heeft geantwoord
Went to DFS Waterlooville today to buy a new corner suite and Myles could not have been anymore helpful in explaining all our options including guarantees care package and delivery.Very happy with the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Hambledon Road, Unit 3, PO7 7FG, Waterlooville, Verenigd Koninkrijk
- 0333 999 9819
4,9
Uitstekend
5K reviews
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We recently purchased a new sofa from…
We recently purchased a new sofa from DFS Waterlooville and the entire experience was exceptional from start to finish.
What really stood out was the level of care, expertise, and attention to detail shown throughout the process. The team took the time to understand exactly what we were looking for and provided meticulous guidance on every aspect, from sofa models and configurations to , comfort levels, and maintenance. At no point did we feel rushed; instead, we felt genuinely supported in making the right choice.
It is clear that the staff are passionate about their products and truly care about helping customers find the perfect sofa. Their knowledge and enthusiasm are contagious, and they transmit that confidence and appreciation for quality to their customers.
A special thank you to James, whose professionalism and attention to detail were outstanding. He guided us through every step of the decision-making process, answered all our questions thoroughly, and offered thoughtful recommendations tailored to our needs. His expertise and customer-focused approach made the experience both enjoyable and reassuring.
Excellent service, impeccable attention to detail, and a genuine commitment to customer satisfaction. We will come back!
16 juni 2026
Antwoord van DFS Furniture - Waterlooville
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Troy was very helpful and efficient…
Troy was very helpful and efficient knew what he was talking about. Made it very easy and hassle free. Happy with the service
21 juni 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Waterlooville
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Troy was very helpful and efficient…
Troy was very helpful and efficient knew what he was talking about. Made it all very easy. Happy with service
21 juni 2026
Antwoord van DFS Furniture - Waterlooville
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Waterlooville
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
No pressure, pleasant experience
We knew what we wanted when we went in. The Waterlooville colleague (Alex, I believe) was great and offered us a few other things but there was never any pressure to buy. He explained the additional insurance extremely well we felt it was a great investment. Very nice, un-pressured experience and a swift service.
20 juni 2026
Antwoord van DFS Furniture - Waterlooville
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Miles sales man very attentive and friendly. Very professional and smart.
18 juni 2026
Antwoord van DFS Furniture - Waterlooville
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Myles was very friendly very…
Myles was very friendly very knowledgeable and made the whole experience comfortable and easy
18 juni 2026
Antwoord van DFS Furniture - Waterlooville
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Waterlooville
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Waterlooville
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service service…
Excellent customer service service provided polite staff above and beyond service given helpful information and advice provided by this sales person Steve
16 juni 2026
Antwoord van DFS Furniture - Waterlooville
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Dan was very professional and…
Dan was very professional and welcoming, didn’t feel pushy atall, explained everything well and we are very happy with our purchase. Even had a complementary hot chocolate:)
13 juni 2026
Antwoord van DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Service was great from start to finish
Service was great from start to finish. Thank you to Myles who was very knowledgable and patient with me as I was very indecisive. Not pushy and very kind.
13 juni 2026
Antwoord van DFS Furniture - Waterlooville
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I have used DFS Waterlooville many…
I have used DFS Waterlooville many times for my furniture and have always been very impressed with the service and quality of my products
13 juni 2026
Antwoord van DFS Furniture - Waterlooville
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Very informative and was a joy to do
13 juni 2026
Antwoord van DFS Furniture - Waterlooville
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Absolutely amazing service from start…
Absolutely amazing service from start to finish! A genuine 5☆☆☆☆☆ rating!
I had an idea of what I was looking for when shopping for new sofas today in Waterlooville in Hampshire. Size, material etc.. The gentleman that met me at the door (Troy) .. I was there just as he was opening... offered to help me with my requests, showing me key furniture that was in my budget. Troy was very knowledgeable, answering every question without hesitation, he was friendly and there was no hard sell. He said if I wanted to go away and think about my choice, it wouldn't be a problem.
I actually wasn't feeling very well and he offered to fetch me water too.
I was more than happy to proceed and Troy explained all of the details thoroughly.
I will definitely return to the store as there are other items on my radar, lamps, tables, rugs.
12 juni 2026
Antwoord van DFS Furniture - Waterlooville
Good Morning,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
All staff were very friendly and not at…
All staff were very friendly and not at all pushy. Great service by Dan.
12 juni 2026
Antwoord van DFS Furniture - Waterlooville
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful
Very helpful, quick and easy to order our corner sofa. Would highly recommend buying a new sofa from here.
12 juni 2026
Antwoord van DFS Furniture - Waterlooville
Hello Gillian,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
“Excellent service from the staff at…
“Excellent service from the staff at DFS. They were friendly, knowledgeable, and gave us plenty of time to make our decision without any pressure. They answered all our questions and made the whole experience easy and enjoyable. Thank you for your outstanding help!”
11 juni 2026
Antwoord van DFS Furniture - Waterlooville
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great service from Troy thank you😊
11 juni 2026
Antwoord van DFS Furniture - Waterlooville
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful
Very helpful , they are not pushy for you to buy , you can look on your own not like other furniture shops, we did buy
11 juni 2026
Antwoord van DFS Furniture - Waterlooville
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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