Jon was absolutely fantastic, we picked the sofa we liked but forgot to bring the measurements. He was able to get our previous order up, show us something of similar size and talk us through everythi... Toon meer
Bedrijf heeft geantwoord
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Would just like to say big shout out to zee khan for helping us with the purchase of our new couch, everything was explained perfectly even down to the smaller details. Any one that takes calls at 9:3... Toon meer
Bedrijf heeft geantwoord
Went into DFS Wednesbury store yesterday to purchase a new leather sofa I had viewed online. I was greeted by Nichola who guided us to the section of the store where the sofa was on display, sh... Toon meer
Bedrijf heeft geantwoord
Our purchase was hassle free and our options were broken down simply and professionally by advisor “jet” no fuss no oversell just facts and figures delivered as they should be. Keep doing what your... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Axletree Way, Gallagher Shopping Park, WS10 9QY, Wednesbury, Verenigd Koninkrijk
- 0333 999 9525
4,9
Uitstekend
6K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Upon arrival to dfs I was greeted with…
Upon arrival to dfs I was greeted with a warm welcome, as I looked around and found the sofa that i wanted Anand was happy to help.
Anand offered me a hot drink before we sat down and he explain everything I needed to know. He was very helpful and made my decision an easy one.
Thank you Amand
3 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Wednesbury
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Quick and informative service
16 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Thank you DFS Wednesbury
Thank you DFS Wednesbury, choosing and buying our new corner sofa and chair was so easy, thank you Jet for your help.
16 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Our experience from start to finish was…
Our experience from start to finish was amazing, we went in a day before we were planning to buy a sofa and Baly was very helpful, we then went back to baly the next day to purchase and he went above and beyond for us! He made us feel very comfortable and explained everything to us very clearly. We couldn’t have asked for a better experience!
15 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
It all went as planned
It all went as planned, the time of delivery and the delivery guys where fantastic
7 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Amazing customer service
Amazing customer service, we went into store on Wednesday and was greeted by Nafisa from the first conversation we had she went above and beyond to try and meet our expectations and exactly what we were looking for. Nothing was too much trouble and helped us find everything we wanted. We then went back on Monday to order our new sofa, Nafisa was Friendly, polite, professional and really good at her job. Would definitely recommend people to go in and see Nafisa.
10 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Nafisa met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Really great service staff was really…
Really great service staff was really helpful and polite..
12 juni 2026
Antwoord van DFS Furniture - Wednesbury
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service
Excellent customer service from Fahim, would definitely purchase from this branch again.
11 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Very friendly staff
Very friendly staff , Jon was extremely knowledgeable and guided us through the procedure to order our furniture. It was a delight to have such excellent customer service. We would definitely recommend DFS.
11 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Hello Sam,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The staff were so professional and not…
The staff were so professional and not pushy I hate pushy sales people we were given all the information and given time to decide on our own
9 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Hello Martin,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We spotted a sofa we liked
We spotted a sofa we liked, sat on it, paid a deposit. That's it.
4 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Good Morning David,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 3 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Lorraine E
DFS Central Customer Support
The lady who dealt with our purchase…
The lady who dealt with our purchase was really helpful and polite as soon as we entered the shop . She gave us all the details etc on our new sofa and explained everything in detail. She is a credit to your store .
10 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
No pressure to buy
Anand was very helpful and knowledegable and did not pressurize us in any way .and he made a great cup of coffee.
10 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great deal 👌 great staff..
Great deal 👌 great staff..
Great Experience all round
Thanks to Matt the manager
Customer service AAA+
8 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Hello Steven,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Online application for Interest free
Online application for Interest free, was very easy to complete, no problem at all.
10 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Hello Pauline,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Wednesbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Poppy was very helpful
Poppy was very helpful, when we arrived she approached us and greeted us to the store and offered her assistance.
I had looked at the sofa I was interested in straight away and she gave us detailed information on the product she also gave us information on the other 2 sofas I had looked at and allowed us to browse the store.
It didn't take long to decide which I preferred and she gave us a detailed breakdown of cost delivery and also got us a little discount very pleased with the service.
6 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Poppy met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Wednesbury
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Staff was Welcoming and helpful.
Emma was extremely helpful and welcoming, didn’t feel strangled by floor staff like similar places, in fact I had to go find a member of staff, looking forward to our new sofa !
9 augustus 2026
Antwoord van DFS Furniture - Wednesbury
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
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