Excellent service. The guy that dealt with me was very polite & helpful. I can’t remember his name though! (He worked at the White City store in Trafford & had a dislocated shoulder). He went through... Toon meer
Bedrijf heeft geantwoord
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Over the last few weeks I’ve been in several times whilst choosing a new sofa for my new flat. Each time I was met by friendly helpful stuff, willing to go through options and show me a selection of... Toon meer
Bedrijf heeft geantwoord
Derick the sales rep was very polite, helpful, explained everything to me there was no rush, no stress, my sofa will be delivered before Christmas which is great. 👍🏻
Bedrijf heeft geantwoord
Came in to browse for new sofa . Staff very helpful but not pushy . Left us to make decision but there to ask questions . Ordered easily . Came earlier than expected . Delivered on time . Delivery guy... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Ariel Way, Unit SU0208, Level -2, W12 7HB, London, Verenigd Koninkrijk
- 0333 999 9529
4,5
Uitstekend
343 reviews
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I have seen very good hospitality
I have seen very good hospitality, professionalism and skills practiced appropriately
7 januari 2022
Excellent customer service with good…
Excellent customer service with good explanation. He is so experienced and skilled person the way he discuss with customers.
6 januari 2022
Excellent service
3 januari 2022
Samir is very patient and experienced…
Samir is very patient and experienced in explaining the product and tailor-made sofa.
3 januari 2022
The person served me was very…
The person served me was very professional and helpful. Took his time to explain everything in patience
2 januari 2022
Excellent Service with no hard sell
The assistant "Amir" gave us genuine helpful advice. There was no hard sell." was professional, helpful and knowledgeable. He showed us the options we have for our requirements, and there was no hard sell.
2 januari 2022
Helpful
The staff was nice he was helping us and told us pros and cons on way we were buying
1 januari 2022
Great and friendly service with quick…
Great and friendly service with quick turnaround times
30 december 2021
Good services was tendered to me
29 december 2021
I am so happy with customer service
I am so happy with the customer service I ordered a very nice sofa and the person who helped me was very informative and friendly
28 december 2021
Very fashionable
Very fashionable, good dealing with customer. Wide range of sofas, Just say what design do you prefer and they are happy to change everything that it can suit to you.
28 december 2021
Lauren, best sales advisor ever!
Lauren was great to explain everything to us and cross checking to ensure all info she told us we accurate. And very thorough in explaining the differences between the constructions of sofas and how it is important for us to maintain the cushions etc. She left us lots of space to discuss so no pushing, it's a very comfortable experience. We purchased a Jouele's Collab model in the end and looking forward to receiving it.
26 december 2021
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I'll never buy at this store again
I'll never buy at this store again, they promised delivery on 12/19, I spent the whole day waiting, I called the customer service and they couldn't explain to me why they didn't deliver, I scheduled the delivery again for the 24th, the same happened they didn't deliver things, they didn't tell me the reason, they didn't call me, I only bought this sofa because it was fast delivery, my whole family was at home and we had an uncomfortable Christmas because the store didn't comply with the agreement, I'm very disappointed, the service at the store it was excellent, the sellers are very kind, they do everything to sell, but then they don't solve any problem, they apologize a thousand times and solve nothing.
24 december 2021
Review zonder uitnodiging
Antwoord van DFS Furniture - White City
Good Afternoon,
We are very sorry to hear that you are experiencing an issue with your furniture order. This is very disappointing and we apologise for any inconvenience caused.
Unfortunately we are unable to locate an order with those specific details. However, if you would like to contact our Customer Service Team at Head Office on 0333 9999777, they will certainly look into this for you.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
Great service from mr Samir
Great helpful and good advice from mr Samir Talic. As a costumer I will considered as outstanding services.
22 december 2021
Salim was brillaint from start to finsh…
Salim was brillaint from start to finsh I came to purchae a sofa with my 5 year old daughter in tow he made sure we were both well looked after giving us bth a drink and helping me to make a decsion between 2 sofas I was torn between. He made the whole experince joyful and pleasurable which isn't easy with a whinign child in tow.
21 december 2021
Customer service
Had great service very kind, patient and helpful from a guy called Samir and then another day a guy called Amir.
19 december 2021
Great treatment absolutely
Great treatment absolutely, we are hoping to get our sofa as soon as possible
19 december 2021
The guy was extremely helpful very…
The guy was extremely helpful very polite very professional very happy with the service and definitely use DFS again excited can’t wait for my sofa to come!!!
17 december 2021
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