The pieces they offer are beautiful and they have lovely staff. It’s just that it’s the second time I’m receiving my order without any signature from DHL. When I called DHL to complain they said it wa... Toon meer
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Lees wat reviewers zeggen
Arranging the ring myself was great. Everything was super transperent and dthe communication incredible. Fast and kind. Fair Price/Value. My fiancé and I are so happy about the ring♥️
Quality is not great. I bought diamonds earrings not even a month ago, wore them once and a stone already fell off. Been trying to contact them about it but they are unreachable: filling out their for... Toon meer
Lovely updates on the process, I always knew how things evolved! The ring looks exactly like expected, and it comes in an elegant packaging!
Bedrijf heeft geantwoord
3,9
Goed
20 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Horrible Return Process
Unfortunately, our experience with Diamond Factory has been very disappointing. The diamond earrings we received arrived with the security seal already broken, so we immediately returned them.
It has now been several weeks, and we are still waiting for our refund. Our emails have gone unanswered, and no one answers the phone either. For a company selling high-value jewelry, I expected a much more professional level of customer service and communication.
Until this issue is resolved, I unfortunately cannot recommend Diamond Factory.
17 juni 2026
Ok experience but could be better
The pieces they offer are beautiful and they have lovely staff. It’s just that it’s the second time I’m receiving my order without any signature from DHL. When I called DHL to complain they said it was from Diamondsfactory’s side so I let it go at the time. This time I ordered studs and the same thing happened again. I also didn’t receive any type of certification with the two ear studs I ordered. I tried to contact you through the website and still no response from your side. I’m slowly regretting my decision to get involved with Diamondsfactory to be honest. Else it’s good.
20 juni 2026
The ring is beautiful and i love it
The ring is beautiful and i love it. The diamonds shine mostly blue in the sunlight and it looks amazing! We want to design our wedding rings on this side too!
20 juni 2026
Experience for engagement ring
Arranging the ring myself was great. Everything was super transperent and dthe communication incredible. Fast and kind.
Fair Price/Value. My fiancé and I are so happy about the ring♥️
20 juni 2026
Longer period of uncertainty
Longer period of uncertainty, as I did not receive any Certificate of authenticity with the delivery . Only After asking and to week later I got the confirmation, in between I starten to have doubt …
17 juni 2026
Quality is not great
Quality is not great. I bought diamonds earrings not even a month ago, wore them once and a stone already fell off. Been trying to contact them about it but they are unreachable: filling out their form on their website does nothing and their live chat is apparently always "offline".
7 juni 2026
Alles verlief wie versprochen
Alles verlief wie versprochen. Gute Infos was aktuell in Bearbeitung ist und die Lieferung erfolgte auch wie angekündigt.
21 juni 2026
Antwoord van diamondsfactory.ch
Vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass Sie mit dem Ablauf und der transparenten Information zum Status Ihrer Bestellung zufrieden waren.
Wir bedanken uns herzlich für Ihr Vertrauen und freuen uns, Sie wieder bei uns begrüßen zu dürfen.
Ihr Diamonds Factory Team
Lovely updates on the process
Lovely updates on the process, I always knew how things evolved! The ring looks exactly like expected, and it comes in an elegant packaging!
10 juni 2026
Antwoord van diamondsfactory.ch
Thank you very much for your wonderful feedback! We’re delighted to hear that you appreciated the updates throughout the process and that your ring met your expectations.
It’s also great to know you were pleased with the presentation. We truly appreciate your trust and hope you enjoy your piece for many years to come.
Your Diamonds Factory Team
War okay
War okay, habe jedoch bei mehrmaliger Nachfrage keine klare Auskunft betreffend Lieferdatum erhalten, die angegebene Lieferfrist wurde nicht eingehalten.
8 juni 2026
Antwoord van diamondsfactory.ch
Vielen Dank für Ihre Rückmeldung. Es freut uns, dass Sie mit dem Produkt grundsätzlich zufrieden sind.
Gleichzeitig bedauern wir die Unklarheiten bezüglich des Liefertermins und dass die angegebene Lieferfrist nicht eingehalten wurde. Ihre Erfahrung entspricht nicht unserem Anspruch an transparente Kommunikation, und wir nehmen Ihr Feedback sehr ernst.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir würden uns freuen, Sie künftig wieder überzeugender betreuen zu dürfen.
Ihr Diamonds Factory Team
Long delivery but worth the wait
6 juni 2026
Antwoord van diamondsfactory.ch
Thank you very much for your feedback! We’re glad to hear that you feel the piece was worth the wait.
We truly appreciate your patience regarding our production time and your trust, and we hope you enjoy your jewellery for a long time to come.
Your Diamonds Factory Team
I love everything about diamond…
I love everything about diamond factory. The fact that I can choose exactly the type of stone and setting I want, the actual jewelry is amazing and the customer service is great!
3 juni 2026
Antwoord van diamondsfactory.ch
Thank you very much for your wonderful feedback! We’re delighted to hear that you appreciate the ability to customise your piece and that both the jewellery and our service met your expectations.
We truly value your trust and look forward to creating more special pieces for you in the future.
Your Diamonds Factory Team
Good quality for the moment it has been…
Good quality for the moment it has been doing great, delay for fabrication a bit long (3 weeks), but once it has been shipped it arrived in a few hours !
4 juni 2026
Antwoord van diamondsfactory.ch
Thank you very much for your feedback! We’re glad to hear that you are pleased with the quality and that delivery was very fast once shipped.
We also appreciate your comment regarding the production time and will take this into account as we continue to improve our service. Thank you for your trust!
Your Diamonds Factory Team
I love every piece I got from DF
I love every piece I got from DF. Very fast delivery via DHL. After-sales support is also very helpful and responsive.
29 mei 2026
Antwoord van diamondsfactory.ch
Thank you very much for your kind feedback! We’re delighted to hear that you are so happy with your pieces and our service.
We truly appreciate your trust and look forward to accompanying you again in the future.
Your Diamonds Factory Team
The delivery was on time
The delivery was on time, I like the jewellery piece. The only concern is the absence of any gem stone verification documents
21 mei 2026
Antwoord van diamondsfactory.ch
Thank you very much for your feedback. We would like to kindly inform you that you selected our DF certificate, which is provided as a digital document.
We have re-sent the certificate to you. Please also check your spam or junk folder in case it has been filtered there.
Thank you for your understanding, and please feel free to contact us if you need any further assistance.
Your Diamonds Factory Team
Antwoord van diamondsfactory.ch
Thank you very much for your feedback!
Antwoord van diamondsfactory.ch
Thank you very much for your positive feedback! We’re delighted to hear that you are happy with the product, pricing, and fast delivery.
We truly appreciate your trust and look forward to serving you again in the future.
Your Diamonds Factory Team
Antwoord van diamondsfactory.ch
Thank you for your feedback. We are very sorry to hear that your experience in our Zurich location did not meet your expectations.
We take your comments seriously and will review this internally to improve both our service quality and customer care. Thank you for bringing this to our attention.
Your Diamonds Factory Team
Antwoord van diamondsfactory.ch
Thank you very much for your kind feedback! We’re glad to hear that you are happy with the product and the fast delivery.
We truly appreciate your trust and look forward to welcoming you again in the future.
Your Diamonds Factory Team
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