Delivery of my Dibor Christmas Wreath, was relatively quick. The box and wrapping it arrived in was a lovely touch. A couple of bits fell off the wreath when I opened it up, though this is not a compl... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The antlers on the ‘Giant bronze wall stag head’ are not as described in the image used on the website. One of the antlers goes straight up in the air, which looks comical. Dibor agreed they... Toon meer
Bedrijf heeft geantwoord
Gorgeous products delivered on time that really made my Mums birtgday. She adores her welly plant pot and now all her friends want one too. The diffuser was so good, I'm going to order some more f... Toon meer
Bedrijf heeft geantwoord
They delivered within two days. Wreath was exceptional, just as described, loved it. Only one thing, one of the roses had come off, but l was easily able to glue it back on, wouldn’t stop me from givi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Accessories for the home and garden including French style home furnishings, kitchenware, bathroom accessories, crockery and glassware.
Contactgegevens
Unit 16, Goldthorpe Industrial Estate, Commerical Road, Goldthorpe, S63 9BL, Rotherham, Verenigd Koninkrijk
- 0800 408 0660
- customerservices@dibor.co.uk
- www.dibor.co.uk
4,5
Uitstekend
10K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 39% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Beautiful products but quality of craftsmanship has gone down
I bought a rose wreath for Christmas last year through Next and was so impressed that I ended up buying another wreath and two garlands directly from Dibor. Apart from a delayed delivery, I was very pleased with all of my purchases, so I was excited to buy an autumn wreath this year. Unfortunately, the quality of the craftsmanship seems to have declined. This wreath feels much more rushed than my previous purchases. Several of the leaves had snapped, some were attached the wrong way round, and a number of the bamboo sticks used to hold the arrangement together had not been trimmed properly, making them visible even from a distance. There were also several broken or detached pieces loose in the box. It is particularly disappointing because my previous purchases were so beautifully made. I appreciate that Dibor may have become more popular and is dealing with increased demand, but I hope this does not come at the expense of the attention to detail and craftsmanship that made their products stand out in the first place.
25 augustus 2026
Antwoord van Dibor
Thank you so much for your feedback, and for being a returning customer with us. We are very sorry to hear that your new autumn wreath did not match the high standard of craftsmanship and attention to detail you experienced with your previous purchases.
We take your comments regarding the quality and condition of the item seriously, and we would love the opportunity to look into this for you. You are more than welcome to contact our customer service team directly at customerservices@dibor.co.uk so we can see what we can do to make things right for you.
Antwoord van Dibor
Thank you so much for taking the time to leave us such a lovely 5-star review!
We are absolutely thrilled to hear that you love your product and that you found our service excellent. We always aim to provide beautiful, high-quality items alongside great service, so it is wonderful to know we hit the mark for you.
We truly appreciate your kind words and your support. We look forward to welcoming you back to shop with us in the future.
The item I ordered was great
The item I ordered was great, but the postage was entirely another matter. A small plaque about 15cm x 10cm was posted out in an enormous box with a mountain of packaging. An absolute waste and not at all environmentally friendly. Rather than using a courier service, the items could easily have been posted, using an A5/6 padded envelope
25 augustus 2026
Antwoord van Dibor
Thank you for your feedback regarding the small plaque. We are glad to hear you are happy with the item itself, but we appreciate your comments regarding the excessive packaging and shipping choice. We will pass your feedback directly onto our warehouse and logistics teams to help improve our small-item shipping methods.
Antwoord van Dibor
Thank you so much for taking the time to leave us such a lovely 5-star review!
We are absolutely thrilled to hear that you experienced easy ordering, fast delivery, and that you are pleased with the quality of your item. We always aim to provide a seamless shopping experience alongside high-quality products and efficient service, so it is wonderful to know we hit the mark for you.
We truly appreciate your kind words and your support. We look forward to welcoming you back to shop with us in the future.
Prompt service and delivery
Prompt service and delivery. Product looks great quality for the price
25 augustus 2026
Antwoord van Dibor
Thank you so much for taking the time to leave us such a lovely 5-star review!
We are absolutely thrilled to hear that you experienced prompt service and delivery, and that you are pleased with the great quality of your product for the price. We always aim to offer excellent value alongside a fast and efficient service, so it is wonderful to know we hit the mark for you.
We truly appreciate your kind words and your support. We look forward to welcoming you back to shop with us in the future.
Easy ordering and the parcel
Easy ordering and the parcel, being ceramic, was well packaged and no damage on arrival. The planter was just as the description and made a lovely present.
24 augustus 2026
Antwoord van Dibor
Thank you so much for taking the time to leave us such a lovely 5-star review!
We are absolutely thrilled to hear that you had an easy ordering experience and that your planter arrived safely and exactly as described. We know how delicate ceramic items can be, so our warehouse team takes extra care with our packaging to prevent any damage during transit. Knowing that it made a lovely present is wonderful to hear.
We truly appreciate your kind words and your support. We look forward to welcoming you back to shop with us in the future.
Antwoord van Dibor
Thank you so much for taking the time to leave us such a lovely 5-star review!
We are absolutely thrilled to hear that you are pleased with your lovely product and that the delivery service was excellent. We always aim to combine high-quality items with a fast, reliable delivery experience, so it is wonderful to know we hit the mark for you.
We truly appreciate your kind words and your support. We look forward to welcoming you back to shop with us in the future.
I ordered the wicker planter that can…
I ordered the wicker planter that can be hung on a rail . It looks nothing like the photo and the depth of the basic is not 20 cm , they have included the height of the hooks
3 september 2026
Review zonder uitnodiging
Antwoord van Dibor
Thank you for your feedback, and I am very sorry for the disappointment caused by the planter not matching the photo, as well as the confusion regarding the measurements including the hooks.
Please could you contact our customer service team directly at customerservices@dibor.co.uk? We would love to look into this for you and see exactly what we can do to make things right.
On time and as described.
21 augustus 2026
Antwoord van Dibor
Thank you so much for taking the time to leave us such a lovely 5-star review!
We are absolutely thrilled to hear that your order arrived on time and exactly as described. We always aim to provide a fast, efficient service alongside high-quality products, so it is wonderful to know we hit the mark for you.
We truly appreciate your kind words and your support. We look forward to welcoming you back to shop with us in the future.
Beautiful wreath
24 augustus 2026
Antwoord van Dibor
Thank you so much for taking the time to leave us such a lovely 5-star review!
We are absolutely thrilled to hear that you love your beautiful wreath. We always aim to provide high-quality items alongside excellent service, so it is wonderful to know we hit the mark for you.
We truly appreciate your kind words and your support. We look forward to welcoming you back to shop with us in the future.
I have newly discovered Dibor and have…
I have newly discovered Dibor and have been more than pleased with my purchases and the service. So much so, I have been back to buy more! Thank you Dibor.
24 augustus 2026
Antwoord van Dibor
Thank you so much for taking the time to leave us such a lovely 5-star review!
We are absolutely thrilled to hear that you have newly discovered Dibor and are so pleased with both your purchases and the service. Knowing that you enjoyed your experience enough to come back and buy more is the best compliment we could possibly receive.
We truly appreciate your kind words and your support. We look forward to welcoming you back to shop with us in the future.
Good delivery time
Good delivery time. Good updates.
Shelf is nice but a little bit of a rough /cheap finish at the back and inner.
21 augustus 2026
Antwoord van Dibor
Thank you for your feedback! We are pleased to hear that you experienced a good delivery time with helpful updates and that you like the shelf overall.
We appreciate your comments regarding the finish on the back and interior sections of the shelf, and we have passed this directly onto our quality control team and suppliers to ensure our standards remain high.
Antwoord van Dibor
Thank you so much for taking the time to leave us such a lovely 5-star review!
We are absolutely thrilled to hear that you are very happy with your new item and that it arrived quickly and exactly as described. We always aim to provide an efficient service alongside high-quality products, so it is wonderful to know we hit the mark for you.
We truly appreciate your kind words and your support. We look forward to welcoming you back to shop with us in the future.
Really lovely service and my package…
Really lovely service and my package was received on time. It was a delicate item but was really well packaged up so no issues with any breakages etc. Very happy with the service and the item. Thank youl
24 augustus 2026
Antwoord van Dibor
Thank you so much for taking the time to leave us such a lovely 5-star review!
We are absolutely thrilled to hear that you are very happy with both your new item and the service you received. We know how stressful it can be waiting for delicate items to arrive, so our warehouse team takes extra care to ensure everything is securely packaged to prevent any breakages in transit. It is wonderful to know their hard work paid off and your package arrived safely and on time.
We truly appreciate your kind words and your support. We look forward to welcoming you back to shop with us in the future.
Happy customer
Absolutely delighted with my personalised ceramic wellington! Ordered as a gift and it looks stunning. Great quality, personalisation is perfect, meticulously packaged so arrived in perfect condition, and super quick delivery. Will definitely order again.
24 augustus 2026
Antwoord van Dibor
Thank you so much for your wonderful review! We are absolutely delighted to hear that you are thrilled with your personalised ceramic wellington planter, and that it looks stunning as a gift. It is fantastic to know that you are pleased with the quality, the perfect personalisation, and our packaging that ensured it arrived safely and quickly.
We truly appreciate you taking the time to share your experience and we hope to welcome you back soon.
The item was delivered quickly and was…
The item was delivered quickly and was kept informed, and we are very happy with the product
24 augustus 2026
Antwoord van Dibor
Thank you so much for your wonderful review! We are delighted to hear that you were kept well informed throughout the process, that your item was delivered quickly, and that you are very happy with the product.
We truly appreciate you taking the time to share your experience and we hope to welcome you back soon.
Great products
Great products, quality materials and very prompt delivery. Thank you
20 augustus 2026
Antwoord van Dibor
Thank you so much for your wonderful review! We are delighted to hear that you are pleased with our great products and quality materials, and that you experienced very prompt delivery.
We truly appreciate you taking the time to share your experience and we hope to welcome you back soon.
Package arrived damaged which is…
Package arrived damaged which is probably not their fault, however they have taken weeks to deal with the return and don’t seem to know what they are doing with it. There is very little to no response from customer services without constant chasing, and without major inconveniences, it should not be that difficult to sort out.
I don’t mind that things go wrong but you need order from people that are able to sort them out quickly and efficiently.
17 augustus 2026
Antwoord van Dibor
Thank you for your feedback. We completely share your frustration regarding how long this process has taken, and we are just as disappointed as you are by how difficult it has been to get this resolved.
The delay has been entirely caused by the courier company, who have repeatedly failed to collect the package despite us arranging multiple collection attempts for you. We know you should not have to constantly chase for a straightforward return, and it is incredibly frustrating when a courier service lets both of us down in this way.
Please be assured that we are actively in the process of sorting this out for you right now. We are working to resolve these courier failures so we can get your return finalised and your refund completed as quickly as possible.
Thank you for your patience while we push the courier to get this sorted out properly.
Easy to order and efficient delivery.
20 augustus 2026
Antwoord van Dibor
Thank you so much for your wonderful review! We are delighted to hear that you found it easy to order from us and that you experienced an efficient delivery.
We truly appreciate you taking the time to share your experience and we hope to welcome you back soon.
Lovely quality cushions
Lovely quality cushions. Very pleased with them. Perfect for my garden chairs.
19 augustus 2026
Antwoord van Dibor
Thank you so much for your wonderful review! We are delighted to hear that you are very pleased with your lovely quality cushions and that they are perfect for your garden chairs.
We truly appreciate you taking the time to share your experience and we hope to welcome you back soon.
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