Dick Lovett Group Reviews 693

Purchased a Porsche 991.1 GTS at the weekend. I have to say that David who helped me though the buying process was an absolute joy and couldn’t have been more helpful and patient with me as this was my dream car. He is a credit to the company and very experienced with the Porsche brand. The car is lovely. Totally recommend buying with this dealer as they made it a special experience and never rushed me. Thanks again.

AVOID - especially car salesman Lee Bean who sold the car I was expecting test drive once available at Lovett BMW Swindon.
He never called me back and they just sold it.
When I realsied the car had been sold I called Lee Bean and he did not even have the gutt to tell me the car had been sold 3 days before....he just said he did not know what was happening with that car and that he would have called me back straighaway. He never did.....so you have been warned!!!

Currently waiting for a reply by Sales Management Team to my email sent as per their response to my Google maps post.....

Recently bought a car from BMW and had a really positive experience thanks to Vince. He was friendly, informative, and took the time to answer all my questions without making me feel pressured. He made the whole process smooth and stress-free, and his customer service and professionalism really stood out. Very happy with the experience and would definitely use them again. Highly recommend asking for Vince!

Visited BMW Motorad Cribbs Causway Bristol to view the BMW F900 spent 25 minutes in the showroom with no other customers and not one member of staff asked if there was anything they could help me with. Very disappointed and as a customer who has already brought a brand new Range Rover from DickLovett Melksham, I feel the need to leave a review for this experience. Very disappointing

I bought an approved used 1 series from D lovett C Causeway. I dealt with Sophie and she was an absolute star throughout the process. I had one small issue I noticed when I got home and she dealt with it very quickly and kept me up to date through the process of rectifying the issue. I will definitely return to D lovett for my next vehicle.

Fantastic experience from start to finish. Barnaby Smith was brilliant and turned the impossible into reality.

All very professional and knowledgeable about the products they sell. A great Land Rover dealer. Great sales staff Tim and the Nicks.

First class purchasing experience from start to finish.
Would not hesitate to purchase again in the future.
Bill Burnside

Recently purchased an approved used car and the whole experience was excellent from start to finish. The process was smooth, hassle-free, and very professional throughout.

The delivery experience was great, communication was clear, and the paperwork involved was surprisingly minimal which made everything quick and stress-free.

Really happy with the service and would definitely recommend to anyone looking for an easy and reliable car buying experience.

Well, I’ve finally taken that ‘leap into the unknown’ and ordered an ⚡️🚗 EV - since I’m not reliant on range or re-sale value (because I’ve PCP’d my cars for the last 10yrs) I’m spoiling myself & ‘slowing down’ in my 70s to enjoy some comfort & luxury. I’ve test driven a Polestar 2 which I have to say was a huge disappointment 👎 (a cheaply made plastic-fantastic Volvo) then the BYD Seal-Excellence which was actually very nicely designed, finished & well spec’d - but there’s still the element of ‘uncertainty’…🤔 So I’ve gone full circle and returned to the brand I know & love so well and ordered a new BMW U10 iX2 xDrive30 M Sport.
🥳And so I have to comment on the exceptional customer service I have received from DickLovett BMW Hungerford. 👌It’s always so nice to be looked after and treated with courtesy, professionalism and a sincere & friendly welcome from all those I came into contact with… Thank you Tim, Stephen, Chris & Nick 👍 - I’m absolutely delighted & excited with my decision - it’s not necessarily about getting the best ‘deal’ it’s more to do with feeling you’ve made the right choice & that you’re satisfied with the

Excellent service all round from front reception to Thomas in sales

I was most impressed by the service I received from the salesman, Ben Ferris-Pulsford. From the time we had initial discussions to the point when the car was picked up, he was immensely helpful. The handover was made easy & incident free which was important given the distance I was from Bristol. A very positive experience. I can highly recommend Ben.

Where do I start sales person Lewis excellent very helpful couldn't fault the man.After the sale is where it has all gone wrong trying to get a accessories to have a top box fitted wrong parts given no response when ask for return phones calls on top of that starting problems with the bike I am seriously considering returning the said bike back to you under the 30 days faulty goods act.For a supposedly professional company I find it very unprofessional and would be very reluctant to use you again.
One very dissatisfied customer
Mr Kevin Sutton

Arrived on Saturday, no booking. The showroom was very busy and all the sales personnel were very busy. Phil Sterry from the Service department came over and showed me round. Moved bike so I could sit on them. I was very impressed with Phil and returned on the following Tuesday and bought a new motorcycle. Matt and Adrian were very helpful in the sale, both were extremely knowledgeable and assisted me with the extras. Phil was the major factor why I went with D Lovett, thank you Phil.

As always your staff looked after me very well

Great service , and nothing is to much trouble from the staft

Felt very comfortable the whole time.
Jak Dolman was excellent at answering all of our questions with knowledge and confidence. He was brilliant throughout the whole process

I booked a test drive for a used ipace. I wanted to do it today (Friday) but the sales chap wasnt available but offered saturday first thing in the morning which wad fine for me. One of his colleagues sold it today to another customer. I am very disappointed. I will go elsewhere with a more reliable sales team.

I’m extremely disappointed with the experience I’ve had with this dealership. I reserved a car through their website, only to be told afterwards that the vehicle had already been sold and the website hadn’t been updated. What’s particularly frustrating is that I had to chase this myself by calling the dealer. I would have expected them to contact me as soon as they realised the error.
Trying to move forward, I increased my budget by over £2,000 to consider alternative options that were listed online, but I was then informed that several of those vehicles were also not actually in stock. Even more concerning, many of these cars are still showing as available on the website, including the car I reserved, with the option to reserve or even proceed to purchase, which feels very misleading.
To make matters worse, I later found the dealership was closed for the bank holiday, yet there was no indication of this on their website or even on their phone system. This lack of basic communication is unacceptable, especially from a main dealer where you would expect a much higher standard of service.
Overall, a very poor and frustrating experience. I would not recommend relying on their website listings or availability without confirming everything multiple times.
I would like to thank Toby for his help trying to locate a car for me.

Nice experience. Test rode a couple of bikes. Received a fair price for PX. Collected new bike 10 days later. All staff friendly and accommodating. No pressure, very relaxed.