Dipples Jewellers Reviews 

Very disappointed in their customer service. I was given a repair price only for it to be doubled when it was time to collect. I will be discouraging everyone I know from using Dipple's in the future.

I always get very good 5 star service and having been in the trade for 45 years it is lovely to be on the receiving end. I have also known John for 20 years as we were part of the original staff when Fraser Hart opened..

Georgina delivered a friendly, courteous and efficient service.

Excellent service from John. He was extremely helpful and friendly and made sure I found the perfect present. I highly recommend this shop to others!

I received excellent service from the beginning to end. The staff were friendly yet professional. The watch I wanted to see was sent over from the Bury St Edmunds shop to the Norwich one. I bought the Longine watch & the links were immediately removed in order for it to fit. I absolutely love the watch. I have bought from Dipples before & wouldn’t hesitate to buy from the shop again. The service was excellent & special.

Brilliant service from Georgina. She was very helpful and kind. Beautiful shop. Our favourite jewellery shop. Thank you.

Really helpful and friendly staff, nothing is too much trouble

Wonderful reception - clear good advice - overall outstanding service
We have used Dipples a number of times and will always come to Dipples for our jewellery.

Personal service - a busy day in the shop yet no sense of rush. Asked some questions re potential repairs. Response affirming - please bring them in and we’ll look. Recognised by previous sales person - a positive experience and I was pleased with repair..

Offered range of devices including watch battery replacement and ring repair.

David provided a very high quality personal service, the sort that is sadly just so rare nowadays. He provided great advice and was both professional and courteous.

We always have a great experience at Dipples in Bury St Edmunds and you will too!

Very attentive help from assistant and went the extra mile in offering gift wrapping free of charge

Great service and price

You have provided the ring we ordered, in the time you said it would take, it is beautiful and we are very pleased with it..

Visited the Bury store and left two items for valuation that I inherited a little while ago.
Have to say that I was thoroughly impressed with the service I received. Each piece was shown care and attention at all times when I left them. I met Hannah the Valuer and she talked me through the processes she would be using. I felt totally at ease and very happy to know my inherited items would not be leaving the store.
I received a rather impressive looking valuation with all the facts and figures I needed for my insurance company. They also took lovely photos too!
I wouldn’t hesitate to recommend Dipples valuation service, first rate from beginning to end. Thank you Dipples.

I would not recommend their valuation services. Their customer care - or lack thereof - is also extremely poor.

I sent my great grandmothers watch off for a service as it had never been serviced since being restored. There were months of delays, then a repair (as my watch stopped working when I got it back), then more months of delays and still my watch doesn't work. David's response was to offer me a complimentary service, which I obviously rejected as the first one damaged my watch and the second failed to repair the damage. To say I'm upset is an understatement. I will be sending my watch to Michalmyr for a repair and it looks like I'll have to recoup my losses through small claims as Dipples refused to take responsibility. I would absolutely not recommend their service and sadly their customer care also leaves much to be desired.

I bought a watch for my partner for Bday/Xmas and the price was reduced the day after on other online retailers. Dipples refunded the difference via price match the next day and were super easy to deal with and very communicative through the whole process. A shining example of customer service in what is otherwise a bleak retail industry. Special thanks to Weena who resolved my issue. Wouldn't hesitate to use again or recommend.

Ordered online, with next day service. My item arrived on time and is exactly as described and expected.””