Direct Bullion Reviews 

any staff i have spoken to have been very helpfull and clear. thumbs up.

Company was recommended to me by a friend suggesting i buy coins as an investment. She said this was the best company she had tried. And I agree. I find the staff very knowledgeable and happy to give advice if you have any enquiries regarding your investment.
It’s quite easy to see why the company has such a good reputation. Keep up the good work!

I couldn't believe how easy it is and how straight forward the process of buying gold was . Also there prices are excellent and the service is good I recommend that you give them a try.

After receiving information book rang agent and completed purchace.The agent was very informative and polite.The agent also kept me up to date with regard to the delivery, that went smoothly,

My first experience with Direct Bullion was very rewarding. The Team were very professional, friendly, and very helpful.

Very professional service and everything explained with perfectly. Thanks for your help.

The agents were very friendly, informative and helpful and more than
willing to make me feel at ease with my purchase

I found the experience of purchasing from this company very straightforward. The process was explained clearly and in an unrushed fashion and I felt no pressure from them. I am delighted with my purchase and will certainly use them again.

Absolutely fabulous company so professional and they go above and beyond to help you get the best out of your money

Never ever purchasing actual gold before I found Direct Bullion helpful informative and knowledgeable and so easy to deal with and will certainly buy more from them.

I bought gold coins. I have been asking for some ten weeks for them to send the coins to me. They tell me because of Covid 19 they cannot do this because of insufficient staff.

The choices they offer are for them to buy back the gold which for coins bought in 2020 is only 70% of the value of the coins. One has to hold them for 5years for them to buy back at 95%. The other choice is they keep the coins in storage. Unable to talk to anyone in authority to resolve the matter because they are always in a meeting, not in the office, working from home, ringing back which they will not etc etc.
Bullion House is much better. No such problems.

Update.
My gold bar finally arrived and very nice it is too.
Everything I said below is true but I've upgraded my star rating by two because their prices are the best around, their staffing shortages due to covid19 didn't help and surely no one else can be as unlucky as I was!
Tip: get your ID Verification confirmed BEFORE ordering.
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How hard can it be?
I pay in full for an order that's in stock, someone picks it off the shelf, takes it to the post room where it's packaged and sent to me.
simple right?
2 weeks after my initial order and still no sign of my gold.
they even sent me a refund by cheque (even though I paid by debit card) and not only was it £6.70 short it BOUNCED!!!
and yes I've been in constant communication with them and every time I get reassured it's on it's way.
I even got told by senior manager 'Mo' that I've been 'pushed to the top' of his priority list which made, er, no difference whatsoever.
all in all I think it's fair to say that things haven't gone well.

Clive provides great customer service and he is a source of knowledge in the business that you can rely on.
Organised and able to source a solution to any problem.
Thanks,
George

Professional and incredibly reliable, process is simple and staff are always helpful.

Great service! Quick and easy. Highly recommend

Excellent, will definitely be using again!

A friend who knows that I deal with this company contacted me to ask what my experience was like as they had seen some unfavourable review.

After checking this page out, I felt compelled to write this review and I have never felt the need to write a review before.

I have been a customer for nearly 4 years.

I have always received what I ordered and always in a timely manor.

Customer service is excellent, I even got through to the office on a Saturday once.

I am also a business owner and have suffered a similar thing with people trolling Trust Pilot to leave bad reviews and give a company a bad name and this is why I find Feefo to be much more reliable as the reviews can only be left by a verified customer.

Have made 3 purchases over the last month. Very eager to phone when the want to conclude a sale. HOWEVER when it comes getting return calls for routine calls and providing hard copies of Invoices they are absolutely awful. Still waiting for a return call from a week ago. Also phoned this morning and no return call wasted two and s hslf dsyscwaiting forvdeliveries that did not arrive. Very disappointed !

Sometimes I am reluctant to deal with new companies having bought from some other places, but I like the way Direct Bullion do business. My account manager Samuel O’Brien has looked after me well and since speaking with him I’ve learned a lot. I would recommended calling as oppose to buying online as there are many choices.