Used Direct Connect when moving into our new place and it genuinely saved a whole afternoon of being on hold with different providers. Filled in our details once and picked electricity, gas and intern... Toon meer
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Lees wat reviewers zeggen
It makes thing so much easier. None of the contracts have a lockout period or existing fees attached to them. It’s a pleasure not to have to worry about setting up everything yourself and getting a... Toon meer
Bedrijf heeft geantwoord
Only one of the three utilities from my previous place was disconnected, the other two kept going for a week after I moved out. Fortunately the utility company was willing to disconnect them for me... Toon meer
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I explained to your representative tat my wife is a complete invalid and is complteley paralysed down one side and that I could not spend much time speaking to him. This was like water off a duck's ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Direct Connect
Geschreven door het bedrijf
The Ultimate Moving Solution: Direct Connect
Stress-free Connections: With just one phone call, Direct Connect's expert team will connect you to market-leading suppliers for Electricity, Gas, Phone, Broadband, and even Pay TV. Save time, effort, and stress by letting Direct Connect manage your utilities.
Comprehensive Moving Services: Direct Connect also offers Removalist and Cleaning Services tailored to your needs, ensuring a smooth and hassle-free transition into your new home.
Trusted and Endorsed: Endorsed by the Real Estate Institutes of New South Wales (REINSW) and Queensland (REIQ), you can trust Direct Connect as your preferred moving service provider.
About Direct Connect
Since 2004, Australian-owned Direct Connect has helped over 1 million households with their moves. Direct Connect is a no-obligation service that will save you time and make your move easier. Covering moves across most of Australia (excluding within or to: WA, NT & TAS), they partner with top Real Estate Agents and multiple service providers to ensure a seamless moving experience. Trust Direct Connect to simplify your next move.
Always on Guarentee
Guarenteed Elec/Gas Connections by Move-In Date*
We guarantee that when you connect with one of our leading electricity and gas suppliers, your services will be connected on your chosen move-in date*
If it is not connected by move-in day, we will ensure it is sorted out and cover reasonable out-of-pocket expenses resulting from any delay!
*The Always On Guarantee terms form part of our full Terms and Conditions.
Contactgegevens
570 Church Street, 3121, Cremorne, Australië
- 1300 664 715
- info@directconnect.com.au
- www.directconnect.com.au
4,0
Goed
297 reviews
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Antwoord van Direct Connect
Hi Bryce Charlie,
Apologies the options weren't what you expected. We're always aiming to improve, so we appreciate your feedback. Hope everything is going well in your new home!
Regards,
Dawn -Direct Connect
Antwoord van Direct Connect
Hi Xiaoqing,
Thanks for letting us know! Always good to hear things went well. Enjoy settling into your new space.
Regards,
Dawn - Direct Connect
Would not recommend
The operators I spoke to could not speak or understand English properly.
They signed me up to an internet service that wasn’t even available at the property I was moving in to.
Would not recommend. Super annoying.
21 juli 2025
Antwoord van Direct Connect
Hi Renee,
Apologies for the internet service mix-up. We're making sure this is handled better in all our interactions. Your feedback helps us to keep improving the whole experience for all our movers, so thank you.
Regards,
Dawn - Direct Connect
Your representatives need to LISTEN to people tghey are speaking to
I explained to your representative tat my wife is a complete invalid and is complteley paralysed down one side and that I could not spend much time speaking to him. This was like water off a duck's back and he just would not shuttup and just kept speaking even whilst I tried to yell at him to just listen to me for a minute.
3 juli 2025
Antwoord van Direct Connect
Hi Geoff,
Apologies it felt like we weren't listening - that's not how we want any of our interactions to go. We've flagged this internally to ensure your feedback is addressed.
Regards,
Dawn - Direct Connect
Excellent service
Excellent service from start to finish. The team was professional, responsive, and easy to deal with. Everything was handled efficiently and without hassle. I am very satisfied and would highly recommend them to others.
2 juli 2025
Antwoord van Direct Connect
Hi Ding,
This is fantastic to hear - thank you! We're so glad the whole process went smoothly for you. Hope everything went well with settling into your new home.
Regards,
Dawn - Direct Connect
Antwoord van Direct Connect
Hi MW,
We love hearing this! The team will be happy to know they made the move easier for you. Hope you're enjoying your new space!
Regards,
Dawn - Direct Connect
Great service
11 juli 2025
Antwoord van Direct Connect
Hi Bixi,
Perfect! This is exactly the level of service we aim for. Thanks for letting us know it all went smoothly.
Regards,
Dawn - Direct Connect
Everything seems to have gone…
Everything seems to have gone seamlessly with our electricity and gas connections
14 juli 2025
Antwoord van Direct Connect
Hi Andrea Gaye,
Thanks for your review! It's great to hear everything went to plan for you. Hope all went well with settling into your new home.
Regards,
Dawn - Direct Connect
No problem with electricity or Internet…
No problem with electricity or Internet both very helpful. As far as removalist just couldn't get straight answers. As for the end of lease cleaning the price was way over the top.
1 juli 2025
Antwoord van Direct Connect
Hi Christine,
Glad to hear the power and internet went smoothly! We've taken note of your feedback on the removalist and cleaning so we can keep working with our partners to make things better.
Regards,
Dawn - Direct Connect
Literally worse than no response
Bad deals, and couldn't connect to red energy. Kept asking for me to give permission to a location I don't own or lease.
This is with one day notice.
1 juli 2025
Antwoord van Direct Connect
Hi AL,
Hope all is well in your new home, and thank you for your feedback. This isn't the experience we want anyone to have, so we'll keep fine-tuning things to ensure everything runs smoother for all our movers.
Regards,
Dawn - Direct Connect
it was an easy process get connected
19 juni 2025
Antwoord van Direct Connect
Hi Justin,
Awesome to hear it all came together for you! We're all about keeping things simple when it matters most. Hope all is well in your new home!
Regards,
Dawn - Direct Connect
Antwoord van Direct Connect
Hi Rhianah Yasmin,
Thanks for choosing us to be part of your move! It's great to hear things went smoothly - that's exactly the level of service we aim for.
All the best,
Dawn - Direct Connect
Made the moving experience easy and…
Made the moving experience easy and straight forward.
7 juni 2025
Antwoord van Direct Connect
Hi Customer,
Really appreciate you sharing this. Making the move feel smooth and stress-free is always our goal.
Wishing you all the best as you settle into your new home!
Regards,
Dawn - Direct Connect
Awesome job
20 juni 2025
Antwoord van Direct Connect
Hi Kyla,
Thanks so much! We're glad to hear it. The team puts a lot of care and effort into what we do, so this means a lot.
Hope all is settling well for you in your new home!
Thanks,
Dawn - Direct Connect
Took a long time but the service was…
Took a long time but the service was thorough and very helpful
Would recommend for new renters and experienced as well
11 juni 2025
Antwoord van Direct Connect
Hi Darren,
Thanks for the honest feedback, and really appreciate your patience throughout. We believe taking the time to get things right makes all the difference, so it means a lot that you’d recommend us to movers at any stage.
All the best,
Dawn - Direct Connect
Antwoord van Direct Connect
Hi Peter L,
It's great to hear our team could make things smooth and easy for you! Thanks for sharing our experience - it really motivates us to keep doing our best!
Hope you're settling in comfortably and enjoying your new place!
Regards,
Dawn - Direct Connect
Helpful service, bit pushy
It is a helpful service but the woman I spoke to was a bit too pushy with all of the extra services and I had to say no a lot of times and explicitly tell her I did not want a call back from a certain company after all ready saying I didn't require the service.
27 mei 2025
Antwoord van Direct Connect
Hi Rosie,
Thanks for your honest feedback. Our goal is to ensure movers have all the info they need and don't miss out on anything important, but we appreciate hearing when that approach doesn't quite land right. We'll take this on board to make sure we get it right next time.
All the best,
Dawn - Direct Connect
Antwoord van Direct Connect
Hi Anjana,
Appreciate the feedback! It's always great to know we've made someone's move a little smoother.
All the best,
Dawn - Direct Connect
Clear, accurate information.
1, When the gentleman was signing me to your services, (over the phone) I had great difficulty understanding what he was saying to me. (Accent)
2, when I was being advised as to the cost of services, I was not informed of the price increase that was about to happen with in the next 2 weeks.
I have since found out that I can get the same service at a much less price.
17 juni 2025
Antwoord van Direct Connect
Hi Lee A,
Thanks for sharing your thoughts. It’s helpful to hear how things felt from your side. We’re all about keeping things simple and hassle-free, so we are taking your feedback onboard. If there's anything else we can help with or clarify, feel free to reach out.
Regards,
Dawn - Direct Connect
Very easy process
14 juni 2025
Antwoord van Direct Connect
Hi Martin,
So glad the process felt easy - it's exactly what we aim for! Thanks for taking the time to share your experience, and hope you’re settling in well.
Regards,
Dawn -Direct Connect
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