Direct Tile Warehouse Reviews 174

Direct Tile Warehouse is such an amazing company with a friendly, caring approach. They’re so approachable and provide stunning products. As a home owner, I have purchased numerous tiles from Direct Tile Warehouse - I will not shop anywhere else for my tiles! They have such a wide range of designs. The prices are great and the service is outstanding. Luke at Cardiff store assisted me with my purchases and gave great advice on which tiles to chose and the difference between tiles.

I’ve had the opportunity to communicate with such a lovely sales assistant - Sally, whilst going through the process of being featured on the website. What more could a loyal customer want? Absolutely amazing - thank you for giving me the opportunity to be featured on your website, along with the Marks & Spencer’s gift card and discount on future purchase - such a generous thought. You’re a credit to Direct Tile Warehouse!

Not only does Direct Tile Warehouse provide great products but they take such interest in your home and provide great knowledge about their products.

All of our purchases from Direct Tile Warehouse have been amazing, very durable and extremely effective. They’re stunning. If you’re looking for high spec tiles with a range of styles then Direct Tile Warehouse is the place for you!

Thanks for the outstanding service and products!As always, I’ll be taking a trip to the store for our next project.

Very easy to order
Everything was delivered on time and quality was excellent

I bought some tiles from Direct Tile Warehouse and was really pleased with the price. Communication was good. I'd but from them again.

Excellent friendly customer service. Super quick delivery and great quality product I’ll be shopping here again 10/10

Really impressed with the quality of the tiles and good price too. Direct tiles customer service called me to tell me when the tiles would arrive and they arrived on time with no breakages.
Would highly recommend!

Very pleased with the service provided.
I needed to replace some broken tiles on a shop entrance.
I only needed to replace 20 out of the hundreds that made up the floor.
Everywhere I tried said the tiles I wanted were discontinued until I found these guys.
They had the tiles I needed in stock and were delivered within a few days.
I had to pay the delivery charge as it was only a small order but they have saved me thousands by not having to replace the whole entrance floor.
Thanks guys.

The service I received was excellent.
A big thank you to Tina, from placing the order to adding extra to the order to arranging delivery, nothing was too much trouble.
To everyone at Direct Tile Warehouse have a Merry Christmas.

The random mix of tiles was not as expected, but Roxanne went the extra mile to sort it out for us, and we are delighted with the final result. Thank you!

Ordered 10 large tiles for my outside step/veranda and only eight were delivered but never noticed till I started tiling couple of months later, phoned up to let them know, and they would have been quite within their rights to dismiss my claim, but nothing was too much bother for these lads and two duly arrived safely packaged on a pallet! What can I say, fantastic service and you can buy with confidence from them. I certainly will again, thanks again guys for going above and beyond.👍👏👏👏

Really pleased with my Nikea patchwork tiles. They were sent fast, with no breakages, and have given our new kitchen a really distinctive stylish yet traditional look. I highly recommend Direct Tile Warehouse and would certainly use them again.

The tiles had been discontinued at my local shop and I’d ran out. Over the moon to find these available with Direct Tile Warehouse. Delivered all the way to Durham without a problem.

The advisors were very patient and helpful in answering my queries before I purchased. I bought the aspen split face beige tiles for my living room wall and was very happy with the finished result. The tiles were reasonably priced and delivered on the promised date. Excellent experience start to finish.

Ordered tiles on line as advertised on web site that they were a stock item. Purchased on line. Couple of days later advised that had to be bought in with 6 week lead time throwing my project timeline. Team kept me informed and goods finally arrived on final promise date, well packaged. Probably wouldn't buy on line without first checking accuracy of web info..

good customer service prior to sale, good communication re delivery , fast and efficient

Excellent Service and really pleased with the tiles. Great communication too!

Fabulous service, Ordered tiles and they were delivered within 5 days.

We looked everywhere for a really good quality porcelain marble effect time for our bathroom renovation and Direct Tiles had the perfect tile. Their customer service was excellent and we are so pleased with the finish of our bathroom. Definitely recommend.

Fabulous company. Firstly I love the ARCHITONIC TAUPE tiles I bought for my kitchen floor, very well priced. When one box arrived broken ( probably the courier) they promptly replaced that box. When I realised I was a couple of boxes short they managed to arrange an express, next day delivery, despite the current driver problems ( Brexit, again !).....very personal and swift service. Thanks especially to Steve. Excellent company to to do business with.

I ordered a Oikos blue sample tile last month and it arrived very quickly. It was perfect for our new bathroom plans and so I ordered wall and floor tiles ( to match ) over the phone. Customer service was excellent. Delivery was prompt and we are delighted with the results. Our fitter had no problem with cutting or fitting them. They have made our new bathroom look fantastic.

Ordering was very simple on line and the sample arrived the next day. The tiles were very good quality. Excellent communication from the young lady who telephoned when there was a slight delay. The customer service was beyond expectation and very refreshing, given the decline in recent customer service I have received in shops. I would recommend this company without reservation.