The best company I have dealt with in years. I ordered a bespoke divan bed, as well as email confirmation I received a whatsapp chat allowing me to confirm or alter bespoke options. Two days lat... Toon meer
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We bought a quite expensive mattress base and headboard expecting many years of use but 3 years in we have to buy another mattress. One of the springs has broken and poking dangerously through the sid... Toon meer
Bedrijf heeft geantwoord
This the second bed we have purchased from divan base direct. We are very pleased with the divan ,it was easy to order on line,we were kept informed of delivery and it was delivered and set up by the... Toon meer
Bedrijf heeft geantwoord
We have just received our delivery of a new King size Signature ottoman storage divan bed base at the beginning of October We are so happy with the quality of this bed base, it is so sturdy and r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Divan Base Direct
Geschreven door het bedrijf
Premium 2-Man Delivery
We offer a Premium 2-Man, room of choice delivery service on all orders to mainland England and Wales (see our full T&Cs).
Products made in the UK
We’ve tried, tested and hand-picked our products from the best UK bed manufacturers. So not only are we able to offer something to suit everyone, you can be assured that you’re buying the best quality item for the best possible price.
Excellent Feedback Rating
We pride ourselves on our customer service and satisfaction, product knowledge and experience. This helps us to ensure that we provide our customers with the highest quality products and service to match.
Contactgegevens
69 New Town Row, B6 4HL, Birmingham, Verenigd Koninkrijk
- 0333 366 0145
- info@divanbasedirect.co.uk
- www.divanbasedirect.co.uk
4,5
Uitstekend
6K reviews
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Heeft 86% van zijn negatieve reviews beantwoord
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Recently bought a house and wanted a…
Recently bought a house and wanted a nice bed in the master bedroom, really good quality for the price and the customer service was elite. Love our new bed really elevated our bedroom.
7 januari 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi,
Thank you for your fantastic review! We’re so pleased to hear you’re happy with the quality of your new bed and that our customer service made a great impression. Congratulations on your new home, and we’re delighted the bed has helped elevate your bedroom!
Kind Regards,
Divan Base Direct Team
Antwoord van Divan Base Direct
Hi Jamal,
Thank you for your lovely review! We’re delighted to hear you’re happy with the quality of your new bed and mattress. Enjoy your new setup!
Kind Regards,
Divan Base Direct Team.
Really smooth experience overall :)
Really smooth experience overall :) I spoke with Adam, he was very helpful and was very mindful about what I needed in a mattress. My mother was impressed by my mattress and is looking to buy one now. 10/10
8 mei 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi Tina,
Thank you for your wonderful review! We’re so pleased to hear you had a smooth experience and that Adam was able to help you find the right mattress. It’s great to know your mother was impressed too! We truly appreciate your support and your 10/10 feedback.
Kind Regards,
Divan Base Direct Team.
Great experience.
Great experience.I ordered a lift up storage divan base, I received a phone call the next day to confirm the order details and an expected delivery date. The base was delivered before the expected date and assembled by a very efficient team.
The new base is very sturdy and the storage capacity exceeded my expectations. One small issue is you have to be quite physically strong to close the lid, I'm hoping this will become a little easier with more use.
Overall a great experience, thank you.
15 april 2026
Review zonder uitnodiging
Do not order from this company if you…
Do not order from this company if you need a bed!
I ordered my new divan after my old one broke 11 days ago now and had been told we would receive in 10 days.
I have had an email 11 days after my order to tell me that they need to charge me an extra delivery fee and that part of the order is now out of stock.
How unprofessional can you get - I could have made alternative arrangements in this wasted time!
I would expect an urgent call to come in to me re my order not a casual email after I have emailed to chase them.
Please call me divan base direct to sort this out.
Very disappointing.
Not sure which way to turn now and I’m still bed less!
9 mei 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi Robert,
Thank you for sharing your experience, we're sorry to hear you've been left feeling this way, as this is never the impression we want to leave with any of our customers.
We do want to gently clarify a few things. Our beds are lovingly crafted to order, meaning each one is made specifically for the customer after purchase, and delivery timescales are always provided as estimates rather than fixed dates for this reason. We appreciate this can be difficult when you're in urgent need.
Regarding communication, we did reach out proactively with an update before you had contacted us, and we're sorry that this didn't reach you sooner — we completely understand how unsettling it is to feel out of the loop, especially in your situation.
The additional charge related to your delivery location is something that unfortunately falls outside of our control, and as noted on our website, certain delivery areas do carry an additional charge.
We truly do want to get this resolved for you as quickly as possible. If you could contact us directly, we will make sure your order is given the personal attention it deserves and get you sleeping comfortably again as soon as we can.
Kind Regards
Divan Base Direct Team
Worst shopping experience ever!
I made my order on 23rd of April, and delivery was planned for Wednesday 6th of May, that it was just 10 days after order.
On the same day at 7:45 am I receive a text saying that due to unforeseable circumstances they had to cancel delivery. When I called they said that the 2 parts of my bedframe had been delivered to different warehouses.
I had called and arranged a specific date due to my working hours. I unmounted my old bedframe that was due for collection as I was told it had to be ready. I sent emails complaining and they called me thursday to arrange delivery for Friday.
Friday morning same text, delivery cancelled. Called divanbase, I said I wanted to cancel the delivery as they were no fullfilling delivery timeline. They put me on hold and talked to delivery company. Said again the same issue, different parts delivered to different warehouses. Something they already knew. They said they would sort it. I got a message later that day that delivery would be Saturday morning... It's Saturday morning today and... Surprise! Delivery cancelled. Probably won't be able to talk to anyone today as shop only available Monday to Friday.
PS. I have to say after several emails, company agreed to give me a full refund. It was a process, but I got it in the end. Thanks
6 mei 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi Laura,
Thank you for your review, and we are truly sorry for the experience you've had. This is not the standard we set for our customers, and we completely understand your frustration.
We want to assure you that from the moment issues arose, our team was working hard to get this resolved. Regrettably, our delivery team repeatedly let us down with the assurances they provided, but more importantly, they let you down, and that is something we take very seriously.
We also appreciate that preparing for a delivery, particularly when it involves dismantling existing furniture, is no small thing, and we are sorry that preparation was made on multiple occasions without a successful outcome.
We are genuinely proud of the service we provide to our customers day to day, which makes situations like this one all the more important to us to get right. We do not take it lightly.
We would love the opportunity to speak with you directly and bring this to the resolution it deserves. Please don't hesitate to get in touch with our team and we will make sure this is prioritised.
Kind Regards
Divan Base Direct Team
Item not delivered after 3 weeks . Won’t refund !!!!!
Worst experience ever !
Ordered a headboard 3 weeks ago .
Still not arrived
Multiple cancelled deliveries . Multiple phone calls to the company
Given incorrect information on several occasions . Couldn’t care less . Not their fault is their answer , it’s the delivery co’s fault !
Patronising , unhelpful
6 cancelled deliveries
Won’t return my money !
Website says 2- 10 day delivery .
Feeling like I’ve been scammed right
Now
Following this review they replied (see below) . I have just added the following
To say I did not request a refund for non delivery
IS BLATANTLY UNTRUE .
They are unbelievable .
17 april 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi Lynne,
Thank you for your review, and we are truly sorry to hear how this experience has made you feel.
We completely understand your frustration, and we want to assure you that this is not the level of service we strive to provide. Unfortunately, there were some unforeseen issues on the logistics side that were outside of our direct control, and we sincerely apologise that these had such an impact on your order.
Our delivery timeframes are always given as estimates, and we are sorry if there was ever any uncertainty around that during your experience with us.
Our team always aim to approach every conversation with genuine care and understanding, and we are sorry if that did not come across in the way it was intended.
We would also like to clarify that we have not yet received a request from you regarding a refund, but we are absolutely open to discussing a resolution that you are happy with. We will do everything we can to put this right for you.
Kind Regards
Divan Base Direct Team
Brilliant service and the divan base is…
Brilliant service and the divan base is very solid, no squeaks!
7 mei 2026
Antwoord van Divan Base Direct
Hello Malachite,
Thank you so much for your brilliant feedback. We're delighted to hear you're happy with the service and that your divan base is solid and squeak‑free.
Kind Regards
Divan Base Direct Team
Antwoord van Divan Base Direct
Hello Julie,
Thank you for your brilliant review. We're delighted to hear you couldn’t fault the service and truly appreciate your kind words.
Kind Regards
Divan Base Direct Team
Would have rated no stars if I could
Would have rated no stars if I could , ordered a bed over 3 weeks ago , told it would be delivered the day be of the week, however I’m still waiting for delivery , emailed numerous times for them to give me no resolution to the problem and no date for delivery ! Just want my money back
13 april 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi Teegan,
Thank you for your feedback, and we're sorry to hear you've had this experience.
We can assure you that your order has been a priority for us and our team has been actively working on this throughout. We do want to gently note that our delivery timeframes are provided as estimates, and as a made-to-order product, there are additional steps involved in the process that can affect timescales.
We completely understand your frustration and would love the opportunity to resolve this for you directly. Please do reach out to us at info@divanbasedirect.co.uk so we can discuss your order in full and get things moving for you as quickly as possible.
We hope to hear from you soon.
Kind Regards
Divan Base Direct Team
Delivery driver only had half the bed
Delivery was due today bank holiday Monday, but earlier I received a call from the delivery driver saying that they only have half the bed, so I will have to wait until tomorrow or Wednesday to receive the full bed. This is very inconvenient as I rearranged my room to accommodate the new bed, and also I will be working tomorrow or on Wednesday which will make receiving the delivery more difficult.
4 mei 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi,
Thank you for taking the time to leave a review, and we're sorry to hear your delivery experience wasn't as seamless as we would have liked.
We want to assure you that the issue that arose was entirely outside of our control. Our delivery partner unfortunately made an error on the day, which we were just as disappointed by as you were. This is not something we take lightly, and it was addressed as a matter of priority to ensure your order reached you in full as quickly as possible.
We completely understand that waiting, especially when you had already prepared your home for the new arrival, is frustrating, and for that inconvenience, we are truly sorry. What we can say is that from our side, every effort was made to put things right as promptly as we could.
Your bed is a made-to-order piece, crafted specifically to your requirements, something we pour a great deal of care and attention into with every single order. We are so pleased to know that once everything was in place, you were happy with the finished result. That really does mean a lot to us.
We always strive to give our customers the best possible experience from the moment they place their order through to the moment their bedroom is complete. On this occasion, a third-party error created a bump in the road, but we're proud of how quickly it was resolved.
We sincerely hope that with some time and reflection, the overall picture of your experience, the quality of your bed, the care taken, and the effort made to resolve things, is something that feels fairly represented. We wish you many years of comfort with your new bed.
Kind Regards
Divan Base Direct Team
Excellent service
Quick communication and answer to any queries. Swatches available and an excellent choice of fabrics and colours. Delivery was straightforward and the headboard arrived in good condition and looks great!
29 april 2026
Antwoord van Divan Base Direct
Hello Steph,
Thank you for your excellent review. We're so pleased to hear you found our service efficient and our communication helpful. It’s great to know the swatches, fabric choices, and straightforward delivery all met your expectations — and even better that your headboard arrived in perfect condition and looks fantastic.
Kind Regards
Divan Base Direct Team
Great company
Great company. Good quality bed base and headboard. Love that it's made in the UK.
27 april 2026
Antwoord van Divan Base Direct
Hello Kayleigh,
Thank you for your wonderful review. We're delighted to hear you’re pleased with the quality of your bed base and headboard, and it’s great to know you appreciate that our products are made here in the UK.
Kind Regards
Divan Base Direct Team
Great communication
Great communication, nice delivery guys, great product. I’m a very happy customer and would use this company again for future bed/divan purchases
27 april 2026
Antwoord van Divan Base Direct
Hello Ambreen,
Thank you for your lovely review. We're delighted to hear you were happy with our communication, delivery team, and the quality of your product. It’s great to know you’re a very happy customer and would choose us again for future purchases.
Kind Regards
Divan Base Direct Team
I ordered a divan base and it stated…
I ordered a divan base and it stated that it would arrive in 3-10 working days. Therefore I ordered the base working out the latest date it would arrive. Customer service is shocking when I rang and asked why my delivery was late. They said it was in the warehouse waiting for scanning. Six days later no follow up regarding my delivery. I rang again this morning the phone just kept ringing when I finally spoke to an advisor to ask about the delivery of the divan base he just put me on hold after 20 mins I gave up.
My pregnant daughter was visiting and she had to sleep on the mattress on the floor. Not great! Do not plan for a delivery by a certain date as it’s likely the courier won’t deliver on time. I rang the company many times last week and sent them an email but no response. Dreadful!They should at least respond to my request regarding the delivery.
27 april 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi Bernadette,
Thank you for your review, and we're sorry to hear your delivery experience didn't meet your expectations. We'd like to take the opportunity to address a few of the points you've raised.
Regarding the delay itself, unfortunately there was an issue with the item being scanned into the courier's system, which is something that was outside of our direct control. We completely understand how frustrating it is to have planned around a delivery window, and we're sorry that on this occasion things didn't run as smoothly as they should have.
In relation to your comments about our customer service, we have to be honest and say that the experience you've described does not reflect the standard we hold ourselves to or the feedback we consistently receive from our customers. We have no record of things unfolding in the way you've described, and we would genuinely welcome the opportunity to look into this further if you'd like to reach out to us directly.
With regard to your daughter, we are sorry to hear she was inconvenienced during her visit. We do want to note that this wasn't something that was raised with us at the time, and had it been, we would of course have done everything we could to help. We aren't able to account for circumstances we weren't made aware of, but we do take all feedback seriously.
We are glad your order has since been delivered, and we hope you are settling in with your new base. We always encourage customers to come to us directly with any concerns, as we genuinely want every experience to be a positive one from start to finish. We hope in time this is something you feel is reflected in your review.
Kind Regards
Divan Base Direct Team
Disappointed but DBD has redressed with more inconveniences
Not happy at all with the service. I placed an order on 28/3/26 and they delivered on after 10 days but in damaged condition and asked me to accept it with damaged condition and to be exchanged in week time but has not delivered yet! They have now keep changing the scheduled delivery every other day and it’s so frustrating and annoying! Also other two items of the same order delivered after 25 days but at wrong address. Also main ottoman bed and headboard yet to be delivered.. an unexplained experience!
To add further the damaged/ faulty divan was scheduled to deliver on 23/4 , then they rescheduled to 24/04 and again they cancelled at last minute while I was waiting for them and then rescheduled to 25/04 and I made myself available at home by cancelling other commitments but they ( Furdeco) cancelled it again .. this has been so traumatic and painful since 28/03 and still ongoing… at Furdeco all agent keep misleading and lying about this over the phone .. I had requested call back 10 times from their manager but hasn’t heard anything!.. Divan based direct company chosen Furdeco to deliver my goods and saying that they can’t do anything about it!
21/05/2026 : Adding further my experience has been improved and I believe they had tried all possible ways to help and delay the good but unfortunately third party delivery partner has caused much delay!
So I now changed my reviews and given 3 stars as they deserve to receive it!
17/07:
Unfortunately I got wrong impressions by believing in DBD but they’re not learning from their mistakes but they’re are meant for causing inconvenience deliberately to the customers! To redress my disappointment and long long delays in getting my products they offered ottoman box which was a rouged after few weeks but this box was cushioned entirely and has caused us injuries when any of my family member bumped then they get injured! I reputed to DBD but they only apologised and also offered some extra cushioning materials which never arrived since 16th a June but Mr J at DBD keep lies and misleading me that this will arrive next week and so on… I have all proofs if what I said above … please beware if this fake company who always lies and mislead people! If there was a way to give more lower ratings I would have done!! I will also this review on google where many people read my reviews! And DBD asked me to change the review, I said why , give me a good reason why I should change it?
22 april 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi,
We’re really sorry to hear how you’re feeling about your experience, as this is certainly not what we want for any of our customers.
From our side, your order has been progressing throughout, and your initial item was delivered within the expected timeframe. When a minor issue was raised, a replacement was arranged straight away and has been in progress with the delivery team since.
We completely understand how frustrating the changing delivery dates have been. These have unfortunately been due to repeated rescheduling from the courier, which we have been actively following up. We’ve shared updates whenever new information has been provided to us.
All items on your order are made to order rather than held in stock, which can sometimes affect timeframes depending on manufacturing and logistics. There were some delays in this instance, but the remaining items have been dispatched and are moving through the delivery process.
Regarding the delivery location, the order was processed and shipped using the details provided at checkout, and tracking information was shared so progress could be followed.
Your main ottoman bed and headboard are now on their way to you and should be with you shortly. We also accommodated the requested change to your order during the process without any issue.
We do appreciate your patience while this is being resolved and are continuing to monitor everything closely with the delivery team to ensure the order is completed as expected.
Kind Regards
Divan Base Direct Team
So so happy
I'd honestly never heard of Divan Base Direct, until my husband showed me the website, we were in desperate need of a new base, after ours gave up on us from years of use, to say I was impressed with the whole transaction from ordering our base to delivery is an understatement, I'm far beyond impressed!
The quality of the base is superb, I was skeptical when I realised how light the two pieces were, but that soon disappeared, we've already decided that in the future when any of the beds bases need upgrading we will definitely be looking here first.
Prices are fantastic too, which "joking apart" in this day and age is always good.
6 oktober 2025
Antwoord van Divan Base Direct
Hi Anika,
Thank you so much for your amazing feedback! We’re absolutely delighted to hear how impressed you were with your experience from start to finish. It’s great to know the quality of the base exceeded your expectations, even after your initial concerns, and that it’s already proving to be a great replacement.
We’re especially pleased to hear you’d choose us again in the future, that really means a lot to us. And we agree, great value is always a bonus! Thanks again for taking the time to share your experience.
Kind regards,
Divan Base Direct Team
Great product and excellent service
Good selection online, once I had ordered a follow up the day after to confirm delivery. Excellent communication from the delivery team, friendly and respectful of our apartment. Even delivered on a bank holiday. The base and ottoman are well made, sturdy and look lovely. Great job by all!
6 april 2026
Antwoord van Divan Base Direct
Hi Angela,
Thank you so much for your wonderful feedback! We’re really pleased to hear you were happy with the selection on our website and the communication throughout your order. It’s great to know our delivery team made a positive impression and that everything arrived smoothly, even on a bank holiday!
We’re delighted you’re happy with the quality and look of your base and ottoman. Thanks again for your kind words, it means a lot to the whole team!
Kind regards,
Divan Base Direct Team
Really happy with my new divan
Really happy with my new divan. I had been checking the website for expected delivery dates as I needed it delivering on a specific day. When I placed the order I received a phone call with the expected delivery date but it was longer than expected. Explained my situation and the lady said she would try and rush things through. I chased it up a few days later and then received a notification to say its on its way. I was a bit concerned that it might not arrive on time but all was perfect and the delivery men took their shoes off at the door without being asked. 5* service thanks
17 april 2026
Antwoord van Divan Base Direct
Hi Charlotte,
Thank you so much for your detailed feedback! We’re really glad we could accommodate your delivery needs and get everything to you on time. It’s great to hear our team kept you informed and that our delivery crew made a positive impression as well.
We truly appreciate your patience throughout the process and are delighted everything worked out perfectly in the end. Enjoy your new divan, and thank you again for the 5-star review!
Kind regards,
Divan Base Direct Team
The superior buld strength version of…
The superior build strength version of their ottaman bed base is well worth the small premium.
17 april 2026
Antwoord van Divan Base Direct
Hi Giles,
Thank you for your feedback! We’re really pleased to hear you found the superior build strength ottoman base worth the upgrade. It’s great to know the added quality made a difference, enjoy your new bed!
Kind regards,
Divan Base Direct Team
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