The best company I have dealt with in years. I ordered a bespoke divan bed, as well as email confirmation I received a whatsapp chat allowing me to confirm or alter bespoke options. Two days lat... Toon meer
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We bought a quite expensive mattress base and headboard expecting many years of use but 3 years in we have to buy another mattress. One of the springs has broken and poking dangerously through the sid... Toon meer
Bedrijf heeft geantwoord
This the second bed we have purchased from divan base direct. We are very pleased with the divan ,it was easy to order on line,we were kept informed of delivery and it was delivered and set up by the... Toon meer
Bedrijf heeft geantwoord
We have just received our delivery of a new King size Signature ottoman storage divan bed base at the beginning of October We are so happy with the quality of this bed base, it is so sturdy and r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Divan Base Direct
Geschreven door het bedrijf
Premium 2-Man Delivery
We offer a Premium 2-Man, room of choice delivery service on all orders to mainland England and Wales (see our full T&Cs).
Products made in the UK
We’ve tried, tested and hand-picked our products from the best UK bed manufacturers. So not only are we able to offer something to suit everyone, you can be assured that you’re buying the best quality item for the best possible price.
Excellent Feedback Rating
We pride ourselves on our customer service and satisfaction, product knowledge and experience. This helps us to ensure that we provide our customers with the highest quality products and service to match.
Contactgegevens
69 New Town Row, B6 4HL, Birmingham, Verenigd Koninkrijk
- 0333 366 0145
- info@divanbasedirect.co.uk
- www.divanbasedirect.co.uk
4,5
Uitstekend
6K reviews
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Antwoord van Divan Base Direct
Hi Justyna,
Thank you for your great feedback! We’re glad you’re happy with the communication and mattress quality.
Kind Regards
Divan Base Direct Team
Good Company, would recommend
Very easy to order, kept updated with delivery date and times, so good customer service. We ordered a king size bed base with drawers, it was delivered on time and the delivery drivers took it upstairs for me, which was great. We are very pleased with the base, it looks well made and strong. The only problem we had was one of the drawer fronts was not secured properly on the one side as the material was covering the holes where the wooden dowels go, but this was an easy fix and had not caused any damage to the drawer. So very happy with purchase, would recommend
1 januari 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi Nicola,
Thank you for your detailed and positive review. We’re delighted to hear you found the ordering process easy, the delivery smooth, and that you’re pleased with the quality of your bed base.
We also appreciate your understanding regarding the drawer front and are glad it was easily resolved. Thanks so much for the recommendation!
Kind Regards
Divan Base Direct Team
Had a extra strong bed base made
Had a extra strong bed base made. The bed seems exactly what I needed good quality materials used and my son loves his new bed
27 januari 2026
Antwoord van Divan Base Direct
Hi Paul,
Thank you for your lovely review! We’re really pleased to hear the extra strong bed base was exactly what you needed and that your son loves his new bed. It’s great to know the quality met your expectations.
Kind Regards
Divan Base Direct Team
Great colour bed base
Really pleased with my bed base it’s lovely and looks great in my bedroom. The ordering and delivery went well and the price was good. There were some screws missing when putting it together and the drawers had come apart but my husband sorted these problems out.
14 januari 2026
Antwoord van Divan Base Direct
Hi Alison,
Thank you for your detailed feedback! We’re delighted to hear you’re pleased with the colour and look of your bed base, and that the ordering, delivery, and price met your expectations.
We do apologise for the missing screws and the issue with the drawers, we would`ve been more than happy to help but we’re glad everything was resolved. Your comments are very much appreciated and help us improve.
Kind Regards
Divan Base Direct Team
Antwoord van Divan Base Direct
Hi Jane,
Thank you for your kind words! We’re really pleased to hear you’re happy with the product and enjoyed dealing with us. Your support is greatly appreciated.
Kind Regards
Divan Base Direct Team
This is our 3rd single ottoman bed and…
This is our 3rd single ottoman bed and mattress. I cannot fault the quality of the base and the mattress is extremely comfortable. Delivery was seamless and contact excellent from start to finish.
20 januari 2026
Antwoord van Divan Base Direct
Hi Penny,
Thank you so much for your continued support and for such a wonderful review! We’re delighted to hear this is your third ottoman bed and that you’re consistently happy with the quality, comfort, and smooth delivery experience. Your loyalty truly means a lot to us.
Kind Regards
Divan Base Direct Team
Good quality product made to order
The divan was made to order and delivered quickly. Good quality product
9 januari 2026
Antwoord van Divan Base Direct
Hi John,
Thank you for your feedback! We’re glad to hear you were happy with the quick delivery and the quality of your made-to-order divan.
We really appreciate you taking the time to share your experience.
Kind Regards
Divan Base Direct Team
Antwoord van Divan Base Direct
Hi Daisy,
Thank you for your great review! We’re pleased to hear you found the ordering process easy and were happy with the delivery and customer service. Your feedback means a lot to us.
Kind Regards
Divan Base Direct Team
Antwoord van Divan Base Direct
Hi Santino,
Thank you so much for your lovely feedback! We’re really happy to hear you find the bed both comfy and stylish, and we truly appreciate the recommendation.
Kind Regards
Divan Base Direct Team
Awaiting a refund - stealing?
I purchased a reinforced divan base with headboard.
The base had markings on it, whilst the headboard was poorly presented with dints in the cushioning and loose fabric. The quality control has clearly failed in their job here.
To make matters worse, I arranged to have the bed returned (the company accepted the bed was faulty). They arranged for it to be collected by Furdeco and returned. The delivery drivers dragged the bed, scratching my rental floor - I would not be surprised if they damaged the bed further. Since then, it has been 11 days - I have still not been refunded, despite the bed being returned by Furdeco, who took it directly back. I have emailed three times and they have still not refunded. Most recently, they said the accounts team had been instructed to complete the refund - yet it still has not been made. I spent approx £430 on the bed, and currently with a mattress on the floor as I am not paying for a new bed with savings, given I should have £430 back in my account by now. Appalling to keep this money for such a period of time, gaining interest on it no doubt. I would highly recommend that you shop locally, or somewhere you are able to physically go into. The quality control is poor and the customer service worse.
Update:
This company is now trying to shift blame by suggesting that I didn’t raise Mark problems with the delivery company. The bed arrives completely wrapped and the delivery company leaves well before you unwrap and can see the standard of craftsmanship. I sent three emails from return chasing up refund and was told that it would be paid once the bed was received, even though the bed had been received the same day given that it is a rapid delivery company delivering direct back to them.
I would not recommend anyone trust this company with your money or custom.
23 december 2025
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi James,
We’re sorry to hear that this experience has been frustrating and we appreciate the opportunity to respond.
All of our beds are checked as part of our quality control process before leaving us, and issues of the nature described are very uncommon. When concerns were raised, we accepted them and worked to offer a number of resolutions, including a replacement that would have been personally inspected by our General Manager, as well as alternative options and compensation. Ultimately, a return was arranged, as our aim is always to resolve matters fairly. It is also worth noting that some of the marks later mentioned were not raised with the delivery team at the time of delivery.
The collection was carried out by a third-party delivery company. We will be speaking with Furdeco to ensure this is reviewed and that the same situation does not occur going forward.
Once a return is completed, refunds are processed through our accounts team in line with standard retail procedures. We always aim to complete refunds within around 14 days, and once actioned they are subject to normal banking processing times, which can vary. You were refunded within 11 days.
Throughout this process, we feel we did our best to support the customer and to provide reasonable solutions. We remain committed to the quality of our products and to handling concerns in a fair and professional manner.
Kind Regards
Divan Base Direct Team
After being scammed by another company…
After being scammed by another company online. I was really nervous about ordering another bed online. When I ordered from divan beds direct I was reassured right away that they were a credible and reliable company. I ordered late at night and received a phone call at 8.30am the very next morning to confirm my order and explain the delivery process. The man in the phone was really friendly and I felt instant more relaxed. I received the bed 3 days earlier than initially expected which was fantastic and the quality of the bed really is amazing. I would definitely buy from this company again and recommend to anyone. Thank you
15 januari 2026
Antwoord van Divan Base Direct
Hi Lyndsey,
Thank you so much for sharing your experience. We’re delighted to hear we could put your mind at ease and provide a smooth, reliable service. It’s wonderful to know you’re happy with the bed and the early delivery. Your recommendation means a lot to us!
Kind Regards,
Divan Base Direct Team
Great Service.Kept upto date…
Great Service.Kept upto date throughout.From ordering to delivery,very professional On delivery day,able to constantly track and driver rang when near.Took care and courteous also respected property.Overall 5stars +.Highly recommend.Bed base is solid and very sturdy.Good quality product.
15 januari 2026
Antwoord van Divan Base Direct
Hi Terry,
Thank you for your wonderful feedback. We’re thrilled to hear you found our service professional from start to finish and that you’re happy with the quality and sturdiness of your bed base. Your recommendation means a lot to us!
Kind Regards,
Divan Base Direct Team
Absolutely fantastic customer service
Absolutely fantastic customer service
, really great and very helpful guy I spoke to , I said how we were missing parts from another company and he straight said yep we can get all of them for you
So he sending out in next few days
Fantastic company very professional and very very helpful
Very pleased
Thank you so devanbase
12 januari 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi Jack,
Thank you so much for your fantastic feedback. We’re delighted to hear you received such helpful and professional service and that we could assist you with the missing parts so quickly. Your kind words mean a lot to us.
Kind Regards,
Divan Base Direct Team
Great product
Excellent service and speedy delivery. The base is great and my sleeping has improved Thanks
9 januari 2026
Antwoord van Divan Base Direct
Hi Miss Bailey,
Thank you for your lovely feedback. We’re delighted to hear you’re happy with the base and that it’s improved your sleep. Enjoy!
Kind Regards,
Divan Base Direct Team
Broken promises = Poor Service
I was promised to have my bed before Xmas. I kept calling and was told numerous times that I would.
I didn't receive the bed as promised!!
Then I was told I would receive a call to discuss my complaint and guess what.. I never received that call either!!
5 januari 2026
Antwoord van Divan Base Direct
Hi Leon,
Thank you for sharing your experience. I’m genuinely sorry for the frustration this caused, especially given the timing so close to Christmas.
A pre-Christmas delivery was our intention, and we completely understand why you were disappointed when this didn’t happen. In this instance, the delivery company experienced a significant backlog, and although your order was already loaded and scheduled, it was not unloaded before the final Christmas cut-off. Unfortunately, this meant the delivery could not be completed as planned.
When you contacted us, we took full responsibility for the situation, apologised, and worked directly with the delivery company to improve the outcome. As a result, we were able to secure a delivery date earlier than the delivery company initially quoted, despite the wider delays they were facing at the time.
If you need any further assistance or would like to discuss anything else, please don’t hesitate to contact us, we’ll be more than happy to help.
Kind Regards
Divan Base Direct Team
Double divan.
Very happy with the service. Delivered on time and no issues with delivery. We've used them twice now and wouldn't hesitate to use them again.
25 juli 2025
Antwoord van Divan Base Direct
Hi Richard,
Thanks so much for coming back to us! We’re glad to hear delivery was smooth and on time. We really appreciate your loyalty.
Kind Regards,
Divan Base Direct Team
Antwoord van Divan Base Direct
Hi Debra,
Thank you for your feedback! It`s great to hear you’re enjoying your new bed and that everything went smoothly.
Kind Regards,
Divan Base Direct Team
Very good mattress and divan base
Very good mattress and divan base - super king size - packaged well delivered when required .
9 januari 2026
Antwoord van Divan Base Direct
HI Mandy,
Thank you for your kind feedback. We’re pleased to hear you’re happy with your super king mattress and divan base, and that delivery and packaging met your expectations.
Kind Regards
Divan Base Direct Team
There is absolutely nothing wrong with…
There is absolutely nothing wrong with the bed itself but the delivery of it is another matter. It was ordered well before Xmas on the understanding of a delivery well before the 25th Dec. However, it was a real struggle and took several telephone calls before this actually happened. The first communication I had was to say that delivery was likely to be early Jan 2026 which was completely unacceptable - and not as initially promised. The bed did arrive just before Xmas but it was touch and go and quite stressful. The whole experience detracted from the divan itself which is absolutely fine so far.
5 januari 2026
Antwoord van Divan Base Direct
Hi Jill,
Thank you for your review and for confirming that you’re happy with the bed itself, we’re pleased to hear it’s meeting your expectations.
I’m sorry that the delivery communication caused stress, particularly so close to Christmas. I’d like to clarify, in a general sense, what happened. The delivery company used is a separate organisation, and unfortunately some of the information given by their customer service team was incorrect, which understandably led to confusion.
When you spoke to us directly, we immediately looked into it, clarified the situation, and ensured the delivery was arranged before Christmas, as originally intended. We’re glad we were able to resolve this promptly once it was brought to our attention.
We appreciate you taking the time to share your experience and hope the bed continues to serve you well.
Kind Regards
Divan Base Direct Team
Would give them zero stars if I could
Would give them zero stars if I could. Headboard arrived broken, no help, if anything blamed me for it. Complete waste of time and money. Don't bother.
Edit since below response: their reply shows that they do not even listen. Such a shame. Numerous times I have said that the item was not delivered damaged, yet they still haven’t managed to understand that! Would be great if customer service actually provided customer service.
6 januari 2026
Review zonder uitnodiging
Antwoord van Divan Base Direct
Hi Tony,
When the concern was first raised, it was reported over a week after delivery and the item had been signed for as received without damage. To understand what had happened and offer the correct support, we requested images on several occasions, as this is a necessary step in any damage assessment.
Limited images were later provided, which did not indicate delivery damage, making it difficult to determine the cause or the appropriate resolution at that stage. At no point was blame assigned — only an explanation of what information was needed in order to help.
That said, we do want to resolve this. We’ll be reaching out directly to see what further assistance we can offer and to move this forward properly.
Kind Regards
Divan Base Direct Team
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