Outstanding experience, left with a massive smile
My experience with DMS started back in March when I reached out to get some numbers - performance, costs, and so on. Tony was the person I dealt with and was very helpful throughout. It took me a while to pull the trigger since I’m based in London, but I eventually decided to go ahead. Even calling to book was a piece of cake. I spoke to Julie, who got me booked in for the next day without any fuss and made the experience really positive, a sign of things to come.
I drove 108 miles to DMS, and let me tell you, it was worth every mile. I want to share what happened because it truly reflects their level of care and customer service, something I haven’t seen in a very long time in the automotive industry.
When I arrived, I was welcomed by Tony, who showed me around the facilities. They’ve got very comfy sofas, loads of space, a TV with Netflix so you can watch whatever you like, an arcade games machine (free to use), a racing simulator with an extra-wide monitor and a Fanatec steering wheel, and a fridge stocked with drinks for customers. Of course, WiFi is also available. It’s a brilliant little lounge for customers, and you can even watch your car on the dyno as it’s being worked on, which is quite something!
Now, for my story. Tony took the keys to check over the car. They run diagnostics to make sure the car is healthy and safe to work on, ensuring nothing might cause a risk during the remapping. Unfortunately for me, the car threw a fault code for a pre-cat lambda sensor, and they advised they couldn’t proceed until it was replaced.
I was fully prepared to drive the car back home and sort it out another time, but Tony was brilliant. He called around to local garages for me to see if the work could be done that day, and even advised me on where to find the part. Luckily there were plenty of suppliers nearby. I managed to get the part and came back to DMS, and Rob was ready to get it on a ramp and fitted at the garage next door. They were determined to make sure I didn’t have to drive home and come back another day for the remap.
Here’s the most utterly impressive part: I paid nothing for their time and labour to get that part fitted. I only paid for the part itself. How insane is that for customer service? Rob was an absolute star. No matter what I offered - to pay them back or tip them - both he and Tony refused, saying they just wanted to make sure I could complete my booking and that the car was in perfect condition for the remap. I’m still blown away by it and have told my friends about the experience, many of whom work in the automotive industry, and they’ve all said it’s incredibly rare to see this kind of service.
I can’t thank Tony and Rob enough for what they did. It’s safe to say every car I own from here on will be going to these guys. That 108-mile drive was absolutely worth it. Not only did I get my car remapped, but a problem was fixed as well, and bear in mind, this isn’t even part of what they do, but they went above and beyond to help me.
As for the remap itself, let me just say, I drove back with a huge smile because the car now pulls like a train. The 640d was never a slow car, but what they’ve done gives it massive mid-range power and performance. I actually had several chances to test it on the drive home, with a few cars trying to keep up on the motorway. I put my foot down, checked the rear-view mirror, and they were left far behind. In terms of figures, I’ve gained 25% more horsepower and 20% more torque, all from just a stage one remap.
If you’ve got an N57 engine and want not only more power but incredible delivery of it, do it, go see these guys. I rarely leave reviews for anything, but this experience truly deserved one, and I’ll keep recommending them to anyone who asks me about remapping.
Honestly guys, amazing job with what you’re doing. Fantastic customer service, and I’ll gladly come back to you again in the future!