Dollar General Reviews 

Would give no stars if available. KIRKLIN, IN has the worst DG store Ive ever been to. Ive live in a few other towns and KIRKLIN, IN is by far the worst. The employees there always talk about the customers, make fun of them etc.... Its disgusting. I called an employee out on what she was saying to another employee and she lied straight to my face after she had been caught. Horrible people!

I was criminally trespassed from a Dollar General—for attempting to shop during posted business hours.

I arrived at 9:50 PM— 10 minutes before closing. As I pulled up, an employee waved me off through the window. When I walked to the door, he refused to open it. He claimed they were closed despite customers still inside visibly shopping.

Two employees kept walking to the window, stared at me, took photos while I sat in my car looking up corporate contact info, then called police— I was not being threatening. I was not being aggressive. I was not making a scene.

The officer told me I was criminally trespassed.

The police report claims that a store manager requested the trespass. That’s the official record.

Except Dollar General’s own investigation proved that never happened.

A District Manager told me multiple times that:
• No Dollar General employee requested or authorized the trespass
• The responding officer acted on his own, claiming I was a “known issue”
• The supposed manager named in the report was a recent hire who is no longer employed

She apologized and acknowledged the employees had no authority to close early. She confirmed everything needed to challenge the false police record.

And then she refused to put any of it in writing.

Week 1: District Manager calls back after initial complaint. Explains internal findings verbally.
Week 3: Follow-up conversation initiated by customer. Same findings. District Manager requests police documentation, receives it via provided email. Promises follow-up email “the next day.” Never sends it.
Week 6: Formal written request for statement. No response. Online complaint requesting escalation to Regional Manager or Legal. No response.
Week 7: Customer service call. Promised callback in 24-48 hours. Nothing.
Week 8: Another call. Same promise. Same silence.
Week 9: Another call. Another broken promise.

Multiple emails to corporate addresses including the CEO, various VPs, investor relations, customer service, and the district manager. Zero responses.

This isn’t about an apology. This is about a false law enforcement record that gives a deputy legal justification to arrest someone for going to the store.

Dollar General knows the record is false. They investigated it. They confirmed it. And now they’re protecting their liability at the expense of my civil rights.

Their silence isn’t neutral. It’s a choice. By refusing to document what they’ve already admitted, they’re allowing a fabricated police report to stand as fact—and leaving a customer to fight law enforcement alone, with one hand tied behind their back.

It's clear that Dollar General doesn’t want to admit to n writing that:
• Their employees closed the store early without authorization
• Their employees called the police on a customer who was just trying to shop
• Their employees stood by while an officer manufactured a trespass notice
• The so-called “manager” who allegedly requested the trespass may not have even held that title

And they definitely don’t want to admit that employees locked customers inside the store while procedurally securing the building—a potential fire safety violation under state law.

Because once that’s in writing, it’s not just the customer’s problem, it’s their problem.

If you’re a Dollar General customer, ask yourself:

Do you want to shop at a place where employees call the cops after creating an issue in the first place? A place where corporate apologizes behind closed doors, but refuses to put their words in writing because they're more concerned about liability than the abuse a d violation of a customer's civil rights, while leaving you with a permanent record—even after corporate admits it was bullsh_t?

Commerce City Colorado Store: this is concerning the bringing in of backpacks: I am 58years of age and ill start by saying Ive not been a thief and i cant stand a thief: Next I find this policy discriminatory. Never have is seen the women or shoppers with thier own take home shopping bags to be left on the dirty floor by the doors. Now to my recent issue on 2/10/2026, I went in with my bag and heard someone saying sir leave you bag and take off the backpack. I took a cart and kept shopping and got in line. This short heavyset hispanic woman with purple hair then walked up to me and began a debate with me in the presence of about 15 other shoppers. and waited with me all the way to check out. as we got to check out she told the clerck not to scan my items and was refusing service. Is this how Dollar General treats law abiding and paying customers? Not only did i walk to the store in the cold, now I had to walk home in the cold and humiliated at YOUR Store. I hope that the management from the top down sees this email. I hope that you take the appropriate action and terminate this woman and that by doing so you tell me and the shoppers that you dont tolerate this kind of treatment to your shoppers. Remember, its the shoppers that keep you in operation and not the the ones you pay. I would also recommend that you revise this egregious policy: I can understand with a group of kids coming into a store to set backpacks on a clean table: But for adults who rely on public transportation or walking, and the elderly dont treat us like criminals please. Dont have no employee try and prove a point by disrespecting the shoppers. Please advise me on the actions you are going to take:

I came to the Dollar General located at 2400 N Mesa Street in El Paso, TX at 7 p.m. There is a cashier named Marta. This woman is a very rude employee. She treats the paying customers like thieves. She told me to shake my jacket. She made the customers wait until she took her sweet time to get to the cash register. This woman has no business taking care of customers. The manager needs to put this woman out of the site of the customers. She is costing money to this store. I bet you a lot of customers have walked out and will not return to shop here.

Customer Support is nonexistent. I was on hold for fifteen minutes and told I was the 14 in the queue. Five minutes later, I was told I was 17 in queue. Really?

I was calling for assistance because I could not sign into my account to browse and save online coupons. Finally, after many tries, the system locked me out of the site "for security reasons." Are you kidding me?

Terrible website. Terrible customer service.

As a customer, when I shop at a store, I expect to receive excellent service. Unfortunately, at this location the experience is quite the opposite. The staff is unprofessional and does not know how to treat customers with respect.

When customers ask for assistance, employees often refuse to help, claiming they are too busy with their own tasks. Additionally, they appear to lack proper training in operating the cashier system, which creates further frustration.

I am also deeply concerned by what seems to be discriminatory behavior. When a customer has limited English proficiency, employees make no effort to assist, even though using a translator is a simple and reasonable solution. This demonstrates a lack of basic logic, empathy, and customer service skills.

Overall, I am very disappointed with the unprofessional behavior of the staff at this store.

Dollar general 2441 94 east Murray Kentucky

This app sucks to the lowest point of 0. You can't sign in ,it locks you out ,it deletes your accounts especially the day of sales. I believe it's basically just a gimmick for personal information and it doesn't deserve 1 star

I bought a Clover Valley Deluxe mac and cheese and it expired in March 2025, we are in January 2026.

The store on cherry road in Massillon Ohio needs shut down. You can go in there at any time of the day and you will have a hard time even finding an employee. They literally hide in the back on their phones and every isle is still full of stuff that needs put away. You have to holler for someone just to ring you out or you have to do it yourself and just leave money on the counter. It’s so bad it almost can’t even be real.

i agree dont work here i put in 80 hour weeks as assistant manager while DOING the managers job and instead of getting moved up we got a new district manager he broughrt in some brand new person to be manager with out even comming to the store to see what was happening im 97%sure he plays golf with her dad....or "something" but i let ir go untill like 2 days later i walk in and some gay ass looking guy startd following me around telling me what i need to do and then introduces him self as the assistant manager wtf? turns out to be her boyfriend and i figured shes in such a bad mood cuz he prolly cheats on her with guys but for real i was pushed out no reconization for holding the store down by my self for the last 2 months nothing she made up lies about me to be able to fire me and i knew it was comming so when she did i just laughed at her but this company has no concern or appreication for employees at all none of the managers that were helping me out even spoke up for me its all about themselves they will let you work your self to death then let you go with out a second thought none of the clames she made about me were even looked in to it was just ok let her go if you want but its all good cuz now i work for an awesome company who cares about you and appreicartes you and im making easily $25,000 more a year so let them continue to get worse and worse not a care of mine any more just a warning to anyone thinking of working there.....DONT!!!!!

DG stores bleach and other highly dangerous chemicals on the top shelves.
I just retired from industry that forbids storing any chemical above EYE LEVEL. Store paper products, etc. on top shelves and chemicals stored on bottom shelves.
Other than that, I love my DG. Employees always busy but helpful.

We only live 1/2 mile from the Farmers, KY store and have noticed a big improvement in the looks and neatness of the store in the last couple months. We talked to Judy who is the current manager and complemented to her that the store is looking better under her management.

From the day the lady hinny became manager she has a very nasty attitude and rushes you out of the store asking what do you want then being snappy and very rude to all costumers and her employees.i worked there several times and everyone was kind .I'm so glad I will never go back in there she needs to find a different job she is Not fit for that store there is a list of folks that are going to stop going unless someone does something about her.she did the same thing when she worked at cvs in rolesville.

This company is dirty .NEVER CLEAN THEY DONT CARE FOR NO ONE. They treat employees like trash and they do not care when an employee gets fired by a manger from a different store just because that manger is mad. This company will keep that manger and not can for that employee. DO NOT WORK AT DOLLAR GERENAL.

The workers were rude. The bathrooms were not clean and the floors were dirty. Lot of them standing around swearing in front of customers. Wont be back for a while.

FALSE ADVERTISEMENT!!! Everything that I picked up in store #22317 located at 1294 Lamar Avenue Memphis, Tn., rang up an entirely different price at the register! The sales prices were posted throughout the store and the manager would not honor the sales prices. The ONE check-out line went all the way back to an aisle and wrap back around to the register. The manager did not show any concern for the fact that the line was extremely long! The cashier kept asking her questions and instead of her coming to see what the cashier needed or to assist, she kept talking loud back and forth with the cashier all the way from across the store. Totally unprofessional! Who wants to wait in a long line after being at work all day just to be ignored when you ask can price be adjusted due to the sales signs? DG needs to do better at hiring and whoever you choose as management should do their jobs! She was completely incompetent and uncouth!

On September 1ni stop on dollar general store to make a paper 500 deposit to my cash app and cashier or dnt know wat happen till now dnt apeance the money on my cash app acount this happen on 1323 Ramsey st banning cal.92220 store manager stupit refuse to help me whit that isue. This store still money im go to this happened how came this happen

This has really pissed me off on this situation my roommate has to use a little pull along cart to be able to get groceries and take stuff to tge post office that's next door to the dollar general he goes in today like he's been doing for the past years to pick up some things we'll don't know who she was a manager or what ever a girl name Latoya told him he can't bring it inside he's been bringing it it for awhile no problems till today he has a plastic bag liner on the bottom so stuff won't fall out she asked him what it was he took it out well he was trying to purchase stuff even then the cashier said he couldn't bring the cart back in he asked why that's when Latoya said in front of customers that he might steal something with it he uses that cart cause we can't afford a car I'm disabled he has to pick up stuff for me we live about a mile or so from that location I think was a really horrible situation you don't do that to a customer and say stuff like that accusing someone they might be stealing I need a district manager to get into contact with me about this matter train your employees better

I have been coming to this Dollar General store located on Hillcrest for over 10 years. I recently stop coming because of the bad attitudes. But now I'm starting to come back and enjoy my location because of Mr James. Believe it or not , but he is your bright star. His his hospitality is over amazing. He makes your day or night just by his Awesome smile and lovely conversation with his customers. He is also a very hard worker as well. Whatever you do please do not take Mr James from this store. Because I work in the medical field. And I really need that great Attitude after dealing with sick and dying clients on a regular day.

James you are so Awesome please don't stop being a Sweet Person. We need people like you everywhere

Dollar General’s new store located near the historical Terlingua Ghost Town of Terlingua Texas and Big Bend National Park is not only a eye sore to this historic district of Texas, it is also a reminder of the urban blight that infects our country side. Rude, arrogant store managers who has no doubt evaded US immigration laws, refuses to speak English, treats customers as potential thieves, (probably due to her childhood environment) Customer service is definitely not a factor or requirement with the whole of Dollar General stores.