Dowleys Reviews 

We had been searching for a car for a while, and all to often with some of the sales reps we encountered seem to be quite false, which had put us off. We did not get this feeling at Dowleys. We spoke with Richard regarding a car they had for sale and our discussion was very relaxed,and given the distance Richard was happy to set up a video call to take us around the car. Following this we decided to view the car in person the next day. On arrival again there was no pressure, Richard set up the test drive being out for about 30mins, which we enjoy and again no pressure. So, we decided to purchase the car and Richard gave us reasonable price for our car in part-exchange. Happy with our purchase we arrived home and several faults came up on the dash, (naturally you could imagine our concern) I immediately took the car to a friend who was a mechanic who found several faults, and with this information I contacted Dowleys. They were very apologetic and gave us the option of a full refund, or sourcing a Jaguar specialist in my area and have the car repaired covering car hire while the car was in repair. As such we took up the repair option as we had established the fault was just a sensor that led to numerous fault codes being generated. In conclusion the car was repaired and the Jaguar specialist said our car was one the best examples of that model they had seen which was reassuring for us. I have to say a big thanks to Richard and Jordan as they gave me constant updates on what they were doing throughout this period, which again was assuring for my wife and I. Without doubt I would purchase from Dowleys as nowhere throughout this period were we made to feel a burden!

Richard Dowley was very helpful and gave prompt and efficient support. Much more welcoming and friendly than most other car dealerships / garages.

I went to Dowleys after a bad run with another dealership. When I entered The Dowleys dealership I was greeted by a friendly face, the receptionist was very helpful and empathetic to my past experience.

During my purchase process it was very seamless and calm. I had exceptional advice throughout the purchase. I was able to view the vehicle in detail and answered all questions I had. I was able to try out my car seats in the vehicle to ensure the size was correct. I was able to test drive the vehicle which was also useful.

The communication throughout the process was excellent, It was an easy and efficient process from start to finish. I felt I was in good hands after a bad experience.

The other members of staff that I have came into contact since my purchase have been very supportive and answered all queries.

I would highly recommend purchasing a car from Dowleys

Bought a Honda Jazz here the other day and Richard provided us with a meticulous and attentive service, always patiently explaining information about the vehicle. The vehicle itself was well maintained and checked by them before selling it to us. After driving the vehicle for a few days, it feels like it is in good condition.

I believe Dowleys deserves a 5 star rating and would recommend it to friends around me who are in need of a car.

I recently purchased a Land Rover Defender from Richard at Dowleys earlier this summer, and I couldn't be happier with the experience. The car itself is fantastic—high spec, great value, and exactly what I was looking for. Richard secured an excellent deal for me, and his dedication throughout the entire process was truly impressive.
From the moment I first reached out, Richard was kind, gracious, and incredibly welcoming. He went above and beyond to resolve a technical issue with my application, spending hours on back-to-back phone calls with the lending company to make sure everything went smoothly. His perseverance and commitment meant I didn’t have to worry about a thing.
What really stood out was how safe and well-supported I felt throughout the process. Richard’s expertise and professionalism shone through, and thanks to his hard work, the whole experience was completely stress-free. I highly recommend both Richard and Dowleys to anyone looking for excellent service and a top-notch vehicle!

I am very happy that I found Dowleys in Carterton, thanks to my daughter who purchased her vehicle there a few weeks ago. She found the experience very positive.
Richard sourced a vehicle to meet my needs and I have been enjoying my Nissan Note which I purchased a week ago.
The whole process was stress free and pleasant and I felt I was in good hands with Richard.
I can highly recommend Dowleys.

Recently bought a car from Dowleys. It was an easy and positive experience, to view, booking a test drive, and purchasing. Richard and the team were friendly and informative. I love my car and would recommend Dowleys.

From start to finish the sale was effortless and no pushy sales pitches either ..
Everything was was explained well and the transaction was fast and smooth
Great company, great price and fantastic service highly recommend

Unable to help .... ended call .oops .. not so special... Computer says no .......

Had my MOT Test carried out at Dowleys, unfortunately it failed on all 4 tyres but they were able to supply and fit from their extensive tyre stock and get me on the road again the same day with a roadworthy car.

Great thank you to the staff at Dowleys for helping me out.
Highly recommend, great service received.

Bought a car recently through Dowleys and very impressed with the service and process. Pain and stress free. Really enjoying my new wheels and hope to do business again in the future.

I’ve been using dowleys for the last few years for mot and servicing which has always been spot on. Late last year I replaced my old car with a focus from Richard and the team. The car was perfectly described and presented well.

Perfect customer service and great pricing will happily buy from them again

I had a major service at Dowley’s great customer service would 100% recommend
Kieran Oakey

Don't trust Dowleys. Bought Isizu D-max new from them in 2017 on the understanding they were an official dealer. Went back for service annually and paid main dealer prices for 5 years. Questioned the fact that I wasn't getting stamps in the service book. Dowleys explained it was being directly entered into Isuzu database. Just booked into main dealer elsewhere to be told there is no data on the Isuzu site for the cars service. Fraud!!!

Booked car in for air-conditioning gas recharge, told receptionist had GP appointment at 2.30pm who advised if I brought car in for 12.45 should be finished by 1.30pm. Arrived 12.40, by 1pm car still on forecourt technicians standing around chatting. Told reception i couldn't wait any longer, she advised being it back at 3.30pm they weren't busy. Returned at 3.30 Sat for half an hour still no action, asked reception if they intended to recharge gas or not, who advised they were busy. Poor service so i phoned another garage in Witney who advised they'd do it straight away. No delays on arrival straight up on ramp, equipment connected and all finished 40 minutes later