Dream Doors Ltd Reviews 

Absolutely delighted with the service from Dream Doors York. From the initial consultation through to templating and installation, James and Richard went above and beyond to ensure everything was finished to perfection. Communication was first class throughout, with clear updates at each stage. I had new quartz worktops fitted along with a ceramic induction hob, ceramic sink and mixer tap, and the workmanship was exceptional. The attention to detail and overall standard of finish were superb. I couldn’t be happier with the result.

Very happy with the new doors they have really transformed the look of the kitchen excellent service from the fitters very efficient and always helpful and cleaned up behind them. We had one little issue with door alignment which was speedily corrected the same day.
One very happy customer

We recently had a kitchen refurbishment installed by the Wakefield franchise and are very disappointed with the overall experience.

We relied on professional in-home advice when choosing our kitchen. However, the final result does not reflect what was presented to us at that time. To be clear, we have not disputed what is written on the contract, our concern is how that decision was reached and the expectations set during the in-home consultation.

In addition, 9 out of 18 doors are faulty and require replacement, and there were also issues with missing items during installation.

What has been most disappointing is the lack of care and empathy shown when we raised our concerns. The response from the Wakefield branch has consistently focused on suggesting that we “do not like the colour,” which is not what we have said, rather than addressing the concerns we have actually raised.

We have attempted to engage constructively throughout. Following a response on Trustpilot from Dream Doors asking for our details, I have provided these as requested. I have also attempted to escalate this matter to Head Office directly. However, communication has been limited, and responses so far have been non-committal and have not addressed the core issue.

This has been a significant investment for us, and the handling of our concerns has left us feeling unheard and let down. This is not the level of service we expected from a national company.

We would welcome meaningful engagement from Head Office to help us resolve this matter.

UPDATE:
We have tried to resolve this amicably with the Wakefield franchise but have now reached an impasse.

We agreed in principle to a replacement kitchen to achieve a cohesive finish. However, this was made conditional upon full upfront payment, the removal of our online feedback and a significant waiting period for the replacement kitchen, which we did not feel was reasonable given the kitchen remains incomplete and unresolved. Our proposal of a staged payment approach was declined, and there is still no clarity regarding the agreed promotional fridge deduction.

The franchise has now withdrawn the replacement option and is only offering to complete the original installation, which does not address our concerns regarding the overall finish.

The kitchen remains incomplete and has not been signed off, with a number of issues previously acknowledged. Mediation with the Area Manager has unfortunately not led to a resolution.

We are now escalating this directly to Dream Doors Head Office for review and would welcome contact to help bring this matter to a fair conclusion.

I cant speak highly enough of Dream Doors Canterbury. From the day Simon arrived to discuss our requirements to the completion of the job we were kept fully informed.
We used Dream Doors for new worktops and flooring and it was all completed in 2 days.
A job well done - thank you Dream Doors Canterbury

Love my dream Doors kitchen
Thank you Darren Phillips Business manager for pulling out all the stops for my kitchen renovations
And Ashley top fitter
They were both brilliant

Joyce Littler Manchester

Dream Doors Shirley provided a very professional and friendly service. Special shout out to Mandy, Julie in the office and Lee who was a brilliant fitter who went above and beyond. Wouldn’t hesitate to recommend them, Great job!

Dream doors kings Langley did an amazing job replacing some of our kitchen doors and island unit. Really pleased, excellent service from start to finish

We chose Dream Doors Shirley Solihull following a recommendation. The staff Mandy and Julie were very helpful and accommodating . Lee the fitter was very professional and a clean and tidy worker. We are delighted with the finished results and we wouldn't hesitate to recommend Dream Doors Shirley Solihull. Judith Buttery

Always helpful and responded quickly to any issues. Very pleased with our new look kitchen..thank you

Very satisfied with how our order and installation were handled. We were kept informed of the progress of the order. Installer Gary, worked hard and communicated well with us. Scott in the showroom made us feel welcome and answered our numerous questions. A few minor problems were dealt with efficiently and well. Overall an excellent experience.

From our initial contact and meeting, through to quotation, installation and final visit we can't praise Dream Doors at Norwich high enough. The team gave fantastic service and advice and couldn't do enough to ensure we got the best possible service. The quality of materials is simply superb and looks stunning. The installation was done by Gary and he was so careful and took pride in his work ensuring we were happy throughout his time in our home. I would thoroughly recommend this business...thank you so much

Nice kitchen (hopefully eventually) but the entire experience totally ruined by the Franchise owner and his son.

One as bad as the other when it comes to excuses, delays, outright lies and very difficult to pin down.

Wrong spec of doors fitted but that was due to “all the back and forth” which went on. That’s called the customer making sure they’re getting what they want. Write things down in future - we certainly do and know what we asked for.

We were made to feel it was our fault they were down to one fitter due to another walking out!! The guys were still working in our kitchen at 2am!!!! -on two consecutive nights. meanwhile the bold owner had disappeared to enjoy the Grand Prix and a couple of concerts which he took great please telling us all about - whilst we are being completely inconvenienced.

They don’t seem to give a toss about the customer once they’ve got the majority cash as a deposit.

Kitchen remains unfinished - who knows when it’ll be done!

Highly professional service from David and the fitters and they communicated clearly throughout.
Very good service, easy to contact and would recommend

Popped into dreams doors in yarm (teesside)just on the off chance as wanted either a new kitchen or a makeover, spoke to Phil who went through our options and decided to maybe go with new doors,work tops sink,etc, Arranged with Phil for Darren to pop out and see what we could do,Darren came and listened to what we wanted and advised us on our options,very thoroughly, we eventually decided to go the full hog ,replacing everything and even down to the flooring, we were due on holiday and arranged for the work to be done whilst away, came home to a kitchen just about right with a few snags,but Phil came round and went over our concerns and sorted everything, we are pleased with the job 😀

Dream doors Canterbury
We had a kitchen renovation done including new worktops, sink, hob and some cupboards and drawers fixed plus all new plumbing. The experience from start to finish has been excellent. Michael and Archie who did the work were superb in their attention to detail and the quality of the work done. Very pleased with the resulting kitchen.

Before I start. I must say I never give negative reviews. You can check my other reviews. But this time I felt I must warn other customers.

We went to Dream Doors in August 2025. We ordered new worktops, a hob, an oven, a sink and taps and an extractor. We used these because they are opposite my house and I can see the showroom from my window. The work wasn't completed until December 2025. There were various hold ups. Soon after completion I noticed scratches appearing on the surface. This got worse. I immediately went over to the showroom but it was closed. The first mistake I made was not realising the Dream Doors are franchises and the one I used had gone into liquidation. I contacted head office and was put in touch with the area manager. He suggested various actions, none of which worked. He then contacted the supplier but this is still ongoing July 2026 almost. It's not the supplier it's Dream Doors. It's the fact that we weren't advised at the outset that this type of worktop is prone to scratching as it's shiny and sparkly. I went to a number of kitchen suppliers in my area and they all said the same. We would have advised you at the outset of the probability of scratching. The bill for the upgrade was almost £6000 and the cost of replacing the worktops is around £2500. This was an expensive lesson that I've learnt. So, beware of Franchises, particularly Dream Doors because if you use them and the franchise goes into liquidation you will be up the creek without a paddle. Dream Doors won't be there for you. There are loads of kitchen suppliers out there who are independent companies. Make sure you shop around and check the company out.

I contacted Dream Doors in Carshalton for a kitchen makeover after my oven stopped working and I needed a new oven and hob. The price quoted was excellent, nearly half the cost of some bigger kitchen makeover companies, plus the quote included the oven and hob. Markus, the fitter, was polite and friendly and helpful and made a couple of small adjustments which made a big difference. His work was excellent. There was a small hitch with one of the doors but the boss and Markus sorted it out so the kitchen is much better now than it was originally when new and the door quality is strong.

After speaking and meeting with a few different suppliers, and getting quotes. We had a stand out experience dealing with Josh and the team at Ipswich branch. They were extremely, helpful and well organised. Our new doors and worktops have transformed the previously drab kitchen. Everything went smoothly and I can’t recommend them enough! Thank you

Paul and his staff at nuneaton were very helpful with the installation of our new kitchen . We were very pleased with the end result . We would recommend them . Mike and Pat .

Staff very helpful and friendly, good quality and fitted professionally. Would highly recommend this company