dreammachines.pl Reviews 

I purchased a laptop from them. I went with the highest tier model they had, which wasn't cheap. After a few days, I sent an email to their support, just to get an update; because their website is barely, if at all functional, and has zero status indicators. They said it had shipped and provided me a tracking number. After a week of the tracking not updating, and being stuck at 'awaiting item', I sent another email. They guaranteed that it had shipped. I asked if there was any proof of that, like a drop off receipt and they ignored me. They just repeated that it had been shipped. After a few more days, I opened a PayPal dispute, as it had been way too long for the tracking to still be at 'awaiting item'. They responded saying they opened a missing mail search with USPS, and that they would update me by Wednesday. By Friday, I had received no updates. I sent the a message, and they said that they never said they would respond by Wednesday, despite the message being immediately above the one they just sent. I escalated the dispute. They waited until the last day of the dispute to claim that USPS must of lost it, despite USPS saying they never received it. They then proceeded to refund the order. That whole ordeal took 29 days. They said they would give me a $100 off discount, if I wanted to reorder. They asked what model I was interested in, and then started just responding with pointless things, that had nothing to do with the discount code, talking about random things about the model of laptop. It's as if they have hired support agents that are paid by the hour, and don't care about anything else. This issue still hasn't been resolved, and I haven't received anything from them, not even the discount code.

​I am writing this review to protect other consumers from the unacceptable and unprofessional experience I had with the official service center for my Dream Machines laptop.
​Instead of fixing my initial issue, they returned the machine in a worse state than when I sent it in. Specifically:
​Unjustifiable Delay: The laptop was sent in for a simple keyboard replacement, and I was left waiting for over 55 days to get it back.
​Non-existent Quality Control (QC): When I finally received the machine, I found that the Wi-Fi was completely dead (showing Code 43 in Device Manager). It is blatantly obvious that the technicians didn't even bother to check if the laptop could connect to the internet before packing it up for return.
​Amateur Assembly: Upon opening the bottom cover, I witnessed absolute sloppiness. The technicians had left the antenna cables completely disconnected and just resting on top of the network card (Intel AX201).
​Customer Hardware Damage: After carefully reseating and securing the cables myself, and even performing a clean Windows Reset to rule out any potential software glitches, the network card remained completely unresponsive. There is only one logical explanation: during their careless reassembly, the Wi-Fi board was either short-circuited or fried by static electricity and mishandling.
​The result?
After waiting 2 months for an "official" repair, I am left with a laptop that has no internal internet capabilities. I am now forced to buy an external USB Wi-Fi adapter at my own expense just to be able to work, as I outright refuse to ever put my machine back into their hands.
​Zero professionalism, sloppy workmanship, and direct damage to customer property. Think very seriously before purchasing their products or trusting this specific service center.

I began my order after the consumer market for memory started to crash. While it wasn't the easiest process I've ever been through to buy a computer, these are extraordinary times and I think Dream Machine did an excellent job. There were issues getting the exact parts I wanted, but I was able to work through those problems on the phone with a real person and come to a solution I'm happy with. The machine performs very well and has all the customization options I could hope for, plus a huge array of ports for a modern laptop. I have had no major issues with the machine and all minor issues I have been able to solve in a single email to customer support.

I am leaving 4 stars at the moment as there is one outstanding issue. I am still missing a final order confirmation for the exact configuration of the laptop, so I presently have no document or record of exactly what I purchased here. That would be a problem for any machine but this is a highly custom build. This is a major issue I cannot ignore, however I am confident the company will resolve this in time and when they do I will change this to 5 stars.

The 6 month laptop keyboard keys started to rob off. I contacted the support and they said this issue is not covered under the warranty. This defect does not interfere with the use of the laptop, and the keyboard is exposed to mechanical damage.

So this means that making bag keyboard is OK and this doesn't interfere using a NEW laptop. Great! Avoid buying their tech.

Excellent products and good customer service