Dreams Reviews 

Kathleen has been amazing, from the second we walked into the store to the end of the sale. Her knowledge and presentation of all the products down to duvet advice is incredible.
No hesitation in buying from here, unlike bensons, you should do the training for them. They lost out in a sale due to their abrupt approach

Really friendly staff (Danny and Shanie) and made the purchase really smooth and efficient.

Having to submit yet another review. Originally placed an order for £3,500.00 for four mattresses from Dreams Cheltenham, agreed delivery date was 5 August but this was moved to 13 August with no prior notification. Dreams agreed to refund minus £155 for mattress protectors that the store said was a free incentive (the store also added insurance without my knowledge - I’m certain there are laws against this) but said I have to make a 2 hour round trip for a refund if I want the £155 back. After speaking with customer services, they agreed to refund the £155.00, now 14 days later…. Still no refund. Spent four hours on web chat trying to resolve this issue to be told it’s another 14 days. So I have to wait 28 days for a refund?

Well im back on trust pilot talking about Dreams again
Original problem was a Mattress that had failed and damaged the bedframe purchased from a different store Dreams agreed to Replace the Mattress and allow £499 in store credit for a new bed. We looked there stock of kingsize beds Was Limited so back to the phone again I Spoke to Peter Lally who agreed to pay me the agreed £500 so I coul find a suitable bed somewhere else he explained it would take 3 - 5 working days today is day seven...so back to the phone again Peter Lally is on Holiday ive been queuing for another hour ....save yourselves alot of aggregation go somewhere else.

Mattress was meant to arrive Saturday. Was called Friday to confirm. Saturday comes and no mattress. Driver calls to say is out of stock and won’t be coming as expected and agreed.
No one has contacted me to rearrange, been unable to get through on phone and live chat was a joke with 400 other people in the queue. Awful experience, avoid!

Perfect delivery and installation of a bed and mattress in Ashton in makerfield.
The two delivery persons Wayne and Lennon delivered and installed the bed and mattress hassle free.
Wayne and Lennon were extremely polite helpful and professional.
Thank you.

Dreams in Salisbury were very helpful indeed, we received excellent after service customer care. We have come to rely on Dreams to provide us with very comfortable, reasonably priced and good quality beds. Thank you Dreams of Salisbury for helping us today. We are very grateful and don’t hesitate to recommend your store.

Great staff, Patrick helped us out with the mattresses, very knowledgeable and helpful

Iain in the Edinburgh seafield branch, very knowledgeable and informative. Created a good environment , and gave confidence to a prospective buyer.

Thank you

AWFUL CUSTOMER SERVICE
bought and paid for a bed in store, delivery date arranged at point if sale. Delivery date arrives, normal texts and emails confirming order, date of delivery, 2 hour time slot and even name and mobile number of driver. Great. Good communication.... or so I thought. As what followed was nothing short of disgraceful.
Bed was not delivered in 2 hour time slot. Fine. Called driver, straight to voicemail, no answer. Called customer services, closes at 4pm. A company the size of dreams and it closes at 4pm?? Fine. Tried the live chat. Also closes at 4pm.........
So no bed on delivery date, no contact from dreams to provide an update nor explanation and no way to speak to anyone 🙄 so Dreams have my money but I have nothing to show for it.
Following day I contact dreams at lunch time, yes I called them still no contact from them to tell me where my bed is. Call customer services, 90 minute wait to get through with a message to opt for Web link to send inquiry. Fine. Complete inquiry form, automatic email response, they will contact me in 4 to 7 days!!!!!
Fine. Try the live chat, 224 people ahead of me!!!!
Call the store. Spoke to a helpful gentleman, but he can't help as i submitted the web inquiry which had been allocated to someone, so he couldnt do anything.
Go back onto live chat, someone responds EVENTUALLY and after me typing what my issue is, radio silence, reply.
So another day with my 11 year old son not having a bed. As guess what we followed instructions and dismantled the bed!!!!
So here we are nearly a week down the line, no bed, no contact from dreams to explain what's went wrong or apology and my son sleeping on the couch or floor. Check online for cancellation policy, you can't cancel your order after 3 days of buying in store. So Dreams, you have my money, I have no bed......
My next call, trading standards.
Have used dreams for all my beds in the past, NEVER AGAIN.......

Rick and Darren were a great help, I found exactly what I was looking for would definitely recommend 👍

Went to Dreams, Hedge end Southampton and had a lovely time choosing our first mattress. Nichola helped us throughout and made our first experience amazing. Chose the best bed for us and two extra amazing pillows that I never knew existed!

We were very impressed with both the service and the range of products in your store. After visiting many furniture shops in the area, we found exactly what we were looking for here.
A special thank you to Ashley for the knowledgeable, professional and non-pushy service. Everything was handled to a very high standard. We really appreciate the excellent experience.

Well presented showroom with plenty of stock and variety.
Staff very welcoming. Took time to help and advise. Clear pricing policy with possibility of discounts.
Not too long delivery dates - 1 month but shorter than online. Could be quicker though.
Josh in your Halifax branch was brilliant. He knew how to treat a customer from a warm welcome, offering a coffee to expert knowledge. Well done Josh and well done Dreams. A satisfied customer

I had an amazing experience at the team valley story. Amanda was very welcoming and friendly proving excellent service. She gave us ample time to explore the shop then gave us amazing information and advice when we needed it. She helped us test mattresses and pillows fit to our interest. A difficult decision was made easy thanks to Amanda.

Fantastic from start to finish at Tamworth Dreams. We were greeted at the door and helped throughout our visit. Katie was very knowledgeable, funny and patient. She was the perfect combination of supportive without being in the slightest bit pushy. Fully recommend.

Due to medical reasons, we needed to cancel an order for a very expensive mattress. Was told by the local store manager that monies paid (£1700+) would be refunded within 5-7 working days. That was 11 days ago. Trying to contact their customer services by phone impossible due to 90 minute wait times. The store staff are honest, helpful and hard working, but the core organisation is untrustworthy. I'm have no option now other than to refer the matter to a solicitor in order to recover refund monies, costs and interest.

I had a positive experience at the Dream store in Ruislip.Mr Paul was very friendly and he gave us a great advice .Excellent service and very helpful!!!

Andy and Usha @ the Oldbury, were patient and informative.

Got the perfect bed, thanks.

5 star service from Andrea! Would highly recommend.