Dreams Reviews 

Great service from Raghuraj in Chingford branch today. Explained all the available choices and products clearly, and was very patient with us! Even stayed well after closing time. Would recommend this branch if you want a friendly and efficient service.

Can’t give 0 stars! I placed an order. They didn’t deliver on the agreed date and didn’t inform me in advance. After calling them, they postponed for another 2 weeks, and then subsequently when I requested a refund they promised me that they’ll deliver within a week. Then later on the following week, said because of my initial cancellation (which by the way they confirmed they’ll disregard) cannot process my order and kept passing me around different members of staff. Zero empathy from staff, customer service and telesales team. They should all be ashamed of themselves for putting my family and I through so much pain!

We purchased a new bed from the Dreams store at Cribbs Causeway, Bristol, last month, spending just over £3,000. Before buying, we made it absolutely clear to the salesperson that my wife was 8 months pregnant and that the bed had to be delivered before August. Otherwise, there was little point in ordering it until after the birth.

We were assured that this would not be a problem. We were specifically told that a delivery slot could only be booked if all the items were in stock and available, so there would be no delays. Based on that reassurance, we went ahead with the purchase.

The first delivery was cancelled with less than 48 hours’ notice. We had already booked annual leave from work and arranged for our old bed to be removed. As the cancellation came so late, we lost a day’s annual leave and were left out of pocket because the waste removal company couldn’t be cancelled in time.

The bed was then rearranged for a second delivery. We received another confirmation email and text message with a delivery time slot, so I spent the afternoon dismantling our existing bed and removing it from the house, ready for collection. At 4:30 pm, less than 24 hours before delivery, Dreams called to say the bed wasn’t coming, again. They still couldn’t provide a confirmed delivery date.

We explained to customer services that, because they had confirmed the delivery, we had already removed our old bed and booked annual leave again! My wife is now 9 months pregnant and due to give birth at any time, and we have been left with no bed at all. Despite explaining the situation, no meaningful solution or urgency was offered.

We genuinely get the impression that Dreams simply doesn’t care. I even contacted the Cribbs Causeway store where we purchased the bed to ask if they could escalate the issue, but they couldn’t have seemed less interested. The said all they could do is send an email but suggested it would be better if we contacted customer services ourselves.

I would not recommend Dreams.

Very helpful and knowledgeable experience from Rachel in Durham store today.

Mr Raghuraj served us given exceptional service as offer water ,accessories and show different mattresses as he is very nice guy and even told us how get max discount when buying as five stars

Mr Raghuraj served us a very helpful as we bought a mattress which is soon be delivered as I highly recommend Raghuraj as very helpful,guide us in detail and best customer service given

Zero Stars would be more appropriate!!!

Ordered a headboard from Dreams, where the website clearly stated delivery within 4 working days. Great, I thought! Unfortunately, the confirmation email told a different story — 10 weeks Delivery! 😡

After waiting an hour to speak to someone on the Dreams On-Line Chat (50th in queue) I was finally told there was a stock issue and, yes, it would be 10 weeks before I receive my order.

Needless to say, I cancelled and requested refund. Surely that would be straightforward? Apparently not! I was told I could be waiting up to 14 days for my money to be returned because refunds are taking longer than normal🫣

So, Dreams can take your money instantly but apparently returning it is a much more complicated process.

Perhaps Dreams should change the wording on website from delivery within 4 days to you might get it in 10 weeks —if you’re lucky!

Extremely disappointing customer service and a very frustrating experience from start to finish. I certainly won’t be rushing back to Dreams anytime soon.

Be very wary of delivery dates - was told should be 5 - 6 weeks now told 12 weeks.
If I had known the delivery date I would not have placed or paid in advance for the order.
Will not buy anything from them in future and I now know not to pay the full amount of the purchase in advance without a firm guaranteed delivery date.

Issy was very friendly and helpful

We visited Cheltenham store and spoke with 2 very informative guys ( Ian & Steven ) they helped us to choose the right mattress and bed with the help of the very clever sleep machine. What I thought was going to a long winded experience was easy and painless and I’m now looking forward to receiving our new mattress and bed. I would highly recommend the store

Julie, and Aled, so very helpful at the Llandudno store. Julie went that extra mile.

Very good customer service kishan explained products in detail will be recommending to family and friends thankyou dreams

Absolutely recommend Keanna we were delighted with her suberb customer service!! Colchester store

Very helpful and patient sales person, when choosing a new mattress for my Dad.

Sales assistant nice delivery men most helpful goods bought terrible

Paula was amazing we went on the sleep match machine which helps you decide what matress is best for you. It was so unique :) we found the perfect matress and pillows cannot wait for it to arrive. Thank you again

Very Informative and fab customer service.

Moremi at the carlisle store was so helpful and respectful towards my 80 year old mum.she couldn't do enough for her..

Great service from New Cross team. I highly recommend this store.

Massive thank you to the delivery staff who went above and beyond the service paid for. Polite, punctual, excellent product knowledge, they ticked all the boxes for us. Thank you Nick and Drew for providing a 5 star service.