Dreams Reviews 

Ivona at the Guildford branch was extremely helpful and help us chose our perfect mattress.

⭐⭐⭐⭐⭐
Warrington Store
Excellent service from John and Richard! They were both very friendly, helpful, and knowledgeable, making the whole experience of choosing a bed really easy and enjoyable. They took the time to understand what we needed and gave us great advice without any pressure.

Really impressed with their customer service and would definitely recommend the store to anyone looking for a new bed. Thank you, John and Richard!

Khalid at the Staples Corner branch of Dreams helped us find our optimal mattress. He was patient, knowledgeable and above all not pushy. Our experience was therefore made efficient and stress free. Go see Khalid!

Really grateful to Sue at the Gateshead branch this morning for her help as we looked for a new mattress. She was incredibly patient as we tried (and re-tried) a number of options, no pressure to buy at any point, and gave us loads of useful advice as we narrowed down our options. We’ve taken some time to think but came home with an excellent new pillow and will certainly be back once we’re ready to commit to the big purchase!

Dave from the Hull store gave us prompt and efficient service. Would highly recommend.

Pauline was really helpful. Kept everything really simple and we were able to pick a mattress, bed frame and pillows with confidence. Thanks for your help

I am extremely disappointed with my experience. I ordered a brand-new bed frame and waited over a month for it to arrive. Unfortunately, when it was finally delivered, the frame was damaged in several places, and I reported this to Dreams on the day of delivery, including photographs of the damage.

Since then, I have contacted customer services twice through their system, but unfortunately nobody has contacted me to resolve the issue. My second enquiry was actually merged with my original ticket (409245), which shows that somebody has reviewed the enquiries, but I have still received no response or resolution.

It has now been several months since I placed the order, and I am still left with a damaged bed frame and no solution.

I am not looking to cause any problems. I simply want the issue to be resolved please. I understand my rights as a consumer, and I find it very disappointing that I have had to resort to leaving a public review after repeatedly trying to contact customer services directly.

I sincerely hope someone from Dreams will now get in touch with me and resolve this matter.

Excellent help in the Chelmsford branch. Bought a new bed and mattress and everything was great then went back for a pillow!! All great, very helpful.

Sandy was very helpful in Hereford store helping my sister choose a new mattress. Sandy used the AI computer to analyse the best mattress for me. Excellent service

Shirley helped us find our bed and was very lovely, knowledgable and patient. Was such an easy process and they have a beautiful selection of beds at great prices.

Very helpful and informative staff thank you

Absolutely first class service from Julie and Aled in the Llandudno store , excellent service and really knowledgeable which resulted in us buying an excellent product- highly recommended 😊

Great experience today with Brandon from Fareham, thanks a lot!

Very good experience with the team in Dunfermline! Good quality with great service!

We visited the Hedge End store and Ben was very helpful.
We used the sleep match bed, which was good. Ben then gave us a pillow each to use while testing out different mattresses.
He remained professional throughout but personable and not heavy on the sales.
Overall, great experience. We found the perfect bed for us.

We have been shopping at the Ipswich branch for many years, and found ourselves needing to purchase a couple of beds. The team onsite was amazing, very knowledgable and friendly. We were asking on a couple of occasions if we would like a drink as it was a hot day. Due to the team onsite at ipswich we would never shop elsewhere, or with another branch, keep us the incredible job!!!

Dreams Inverness
Great service found everything i was looking for and had two cups of coffee
Sleepmatch was awesome
Dougie served me cant wait for my new mattress

Solly was extremely helpful and efficient. Used the tech to help make a decision.

Would recommend.

A fantastic service, provided by Donna, at dreams irvine. Very professional and had answers too every inquiry i made before purchasing. Donna,a credit too dreams.