We came into the Portsmouth store looking for a new mattress for our new home. Shannon advised us and took us through a sleep match assessment and discussed suitable mattresses for myself and my partn... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Jasmine in the Bridgend store helped us find our perfect mattress today and was so kind and helpful, we really appreciated her advice and knowledge about the product and managed to find one that was s... Toon meer
Professional and friendly service. Excellent products and affordable prices. Very nice sale assistant Dina helped us choose the right mattress. We used the sleep match technology which was a great exp... Toon meer
We were greeted by Elaine who was really friendly and calm (not overpowering at all which sometimes sales assistants can be in my opinion). She ran the Sleepmatch diagnostic, offered us a drink and t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Verenigd Koninkrijk
- www.dreams.co.uk/help
- www.dreams.co.uk
4,7
Uitstekend
115K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I had a lovely experience
I had a lovely experience, St Clair was really patient with i and my partner and guided up appropriately towards a choice of a comfortable mattress that meets our budget.
30 augustus 2026
Review zonder uitnodiging
Geoff was really helpful
Geoff was really helpful. We did the sleep match to find our perfect matrress. He was very patient and full of advice. Pleased with our purchase
30 augustus 2026
Review zonder uitnodiging
The staff member Sam was helpful and…
The staff member Sam was helpful and attentive but not too much. Good choice of products.
30 augustus 2026
Review zonder uitnodiging
Amrit was lovely
Amrit was lovely . Helped us find the right mattress
30 augustus 2026
Review zonder uitnodiging
Lauren at the Shirley store was…
Lauren at the Shirley store was fantastic she helped me find my perfect mattress, she got me many different pillows to find what worked best for me. Got us drinks and went through all the T’s & C’s
30 augustus 2026
Review zonder uitnodiging
The staff was very helpful
The staff was very helpful, and the atmosphere was great, I bought a nice and comfortable bed and mattress. Definitely recommend 👌
1 juni 2026
Review zonder uitnodiging
The staff were very helpful
The staff were very helpful, i came in to look at what pillows they have and the young man in the Kidderminster store was very helpful in finding me the right one, I even had a nice cup of tea while i was trying all of the pillows.
I will definitely be coming back in the future, the manager was also really nice while the other staff member was making my tea.
29 augustus 2026
Review zonder uitnodiging
Good service, knowledgable staff , friendly
The staff in this particular store & the service given
28 augustus 2026
Shannon was very helpful and friendly
Shannon was very helpful and friendly , made us feel at ease, gave us the time to try out on our own. Thank you ❤️
30 augustus 2026
Review zonder uitnodiging
Geoff at Redditch was amazing help
Geoff at Redditch was amazing help! Would highly recommend!
30 augustus 2026
Review zonder uitnodiging
Highly recommend
Joshua in the llantrisant store was extremely helpful, allowing us to use the machine to match us to a mattress, showed us different options and helped us finalise our brand new bed! Making the experience easy! We cannot wait to recieve our order! Thank you Josh :)
29 augustus 2026
Review zonder uitnodiging
Your staff are absolutely amazing could…
Your staff are absolutely amazing could not have been more helpful. Would definitely recommend you to others. Mrs J. Brown👍
28 augustus 2026
Dreams excelled
Excellent experience from start to finish. Tommo helped us choose our new bed ,first using machine, narrowing down the choice. Nothing was too much trouble and we weren't rushed at all. Thankyou.
28 augustus 2026
Very warm welcome
Very warm welcome , very helpful staff. Very good choice on the floor.loved every thing about the store.
26 augustus 2026
Very knowledgeable staff
Very knowledgeable, friendly and professional staff. Fully understood my requirements and matched them to the product
28 augustus 2026
Review zonder uitnodiging
good service
When I entered the store I was welcomed by Jennifer who was very helpful and knowledgeable when talking to me, helping me to choose the perfect mattress. She was also very clear on explaining everything and very confident during the time I spent with her.
28 augustus 2026
I went to the Fulham store and found…
I went to the Fulham store and found the staff to be very welcoming. The service was friendly and the staff was very knowledgeable about the products and made the whole process easy.
I particularly want to mention Jerome, who was courteous and very professional.
27 augustus 2026
Awful service
Awful service. Completely misleading delivery times on their website and a shambles for customer service. They are always busy, never get back to you in a reasonable time and no knowledge of what’s going on. They deny you the right to make formal complaints and communication recorders is awful.
Really bad experience
17 augustus 2026
Review zonder uitnodiging
The Staff was very helpful choosing the…
The Staff was very helpful choosing the right bed
28 augustus 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.