Met an amazing sales assistant who knew all we needed to know about buying a single bed mattress for elderly parent about to go into residential care. The need to buy a firm edge mattress for single... Toon meer
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Lees wat reviewers zeggen
Excellent service from entering Dreams store to leaving. Very friendly staff who greeted me on arrival, even providing a coffee. ☕️🙂 Sleepmatch machine was used and suitable mattresses, in different... Toon meer
We visited the Hull store, to browse King size mattresses. We were greeted by Dave, who made us feel at ease. As pensioners we were hesitant about the sleep match experience, but Dave explained the s... Toon meer
Isaf listened to our needs and showed us several suitable mattreses. He did not push us to any particular mattress but gave an honest view of eacn one. His knowldge and experience was very good and e... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Verenigd Koninkrijk
- www.dreams.co.uk/help
- www.dreams.co.uk
4,7
Uitstekend
115K reviews
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Salesmanship
It is a very long time since we have purchased a mattress and did not know what to do, The salesman explained everything to us but did not push us or hurry us to make a decision. He then told us all the things like delivery and removal of our old mattress
26 augustus 2026
Purchase 25/08/26
Very helpful staff, not pushy at all. Explained everythng clearly to us and allowed us to take our time at ease and hopefilly we've made the correct purchase.
Would come here again when the time comes.
25 augustus 2026
New what I Wanted but was told did not…
New what I Wanted but was told did not do this mattress but evenly looked on your web site and found what I was telling them was I had picked before going to the store need to be up to date with what yousell
26 augustus 2026
Delivery time very poor .shaun was…
Delivery time very poor .shaun was amazing,good product knowlegde and very honest.
26 augustus 2026
Toby helped us get to the best choice…
Toby helped us get to the best choice to suit our needs and our budget
26 augustus 2026
New bed /mattress
Good staff knew there products very helpful in choosing the right products for ourselves at a competitive price well done
26 augustus 2026
Helpful staff
Helpful staff, took their time to listen and help make the right choices. Been back to this store every time and the service is always good.
26 augustus 2026
Don’t trust them
Our mattress was nearly £3000. Huge commitment for us. I am disabled and needed a mattress to support me. Arranged for it to be delivered on Friday 28
August. Today, two days before arranged delivery, got a message to say mattress would now be delivered 29th September. Cannot express how upset this has made me feel. Disgusted with Dreams and whoever this mattress is coming from. Dreams not up front about any of this. Appalling treatment of customers. My husband went up to the store to complain. Nothing they can do about it. Need to contact supplier’s customer services. Dreams are actually a nightmare.
26 augustus 2026
Good customer service
Isaf listened to our needs and showed us several suitable mattreses. He did not push us to any particular mattress but gave an honest view of eacn one. His knowldge and experience was very good and enabled us to chose a suitable product. His customer care was excellent and it was a pleasure being served by him. Thanks Isaf
26 augustus 2026
I was cared about
I was greated on entry and my needs were discussed. I was then led to relevant bed frames. After choosing a bed frame I was led to the mattress assessing machine and laid on it for a perfect support mattress to be found. After reading his results I looked at relevant non sprung memory foam mattresses and chose one . I was very happy with the attitude of your staff. And I am going back tomorrow to purchase some bedside tables that I saw.
26 augustus 2026
Great customer service and experience in store
Rachel and Faz were both incredibly helpful and friendly. They took the time to listen to what we needed and helped us find mattresses that were right for us. They were both extremely knowledgeable about the products and gave us plenty of time to make our own decision without ever being pushy. We felt really comfortable throughout the whole experience and would definitely recommend this store.
23 augustus 2026
Review zonder uitnodiging
Great service, friendly and knowledgeable
Great service. Went on the machine that measured body pressure points and analysed for the right mattress for me. Tried several recommendations and opted for the Silent Night one. Great value and I am really looking forward to it arriving
26 augustus 2026
Delivery was scheduled for 19th August
Delivery was scheduled for 19th August, nearly a month after payment and I received multiple emails from Dreams confirming delivery, even one as late as 0701am on the day of delivery naming the delivery driver who would be bringing my divan, only to get a phone call at 0725 on the same morning saying that the item hadn't even arrived in the depot! I was reassured that my details would be passed onto the correct team for further contact and have heard NOTHING from anyone, the lack of communication has truly been shocking. I have requested callbacks and submitted a request to the customer service team and have not had a single reply. So as it stands they have taken hundreds of pounds and my time away from me for nothing. Would NEVER recommend Dreams to anyone.
19 augustus 2026
Review zonder uitnodiging
Michele couldn’t have been more…
Michele couldn’t have been more helpful. Talking me through everything. (I had a tickly cough and she got me a drink of water.) She made sure I understood everything.
26 augustus 2026
Good advice from Aston on which…
Good advice from Aston on which mattress was suitable for our needs we were not pressured into going above our budget very helpful.
26 augustus 2026
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