Dressbarn Reviews 

The new online Dressbarn is a shady scam company. They repeatedly and illegally collectNYS sales taxes on clothing purchases when no such tax applies. They deceptively add a $10 membership fee by default to all online carts to fool you into an extra ten bucks on the bill. They conceal how extremely difficult and unreasonable their return and no-refunds policies (you read that right, NO REFUNDS). They refuse to respond to email inquires, and block you on Facebook, when you attempt to resolve any of these issues. I have reported them to the authorities for their illegal and fraudulent activities, and I suggest you never shop here to avoid being conned.

I used to love the brick and mortar store, I still have many items that are more than 10 years old- very well made. I ordered a blouse for about $40 that looked nice online. The shirt that arrived is such cheap, thin material that my nude bra is visible through it. Now I’ll have to pay shipping to return it and only get store credit to buy more cheap items? Never ordering again, goodbye DressBarn.

I wish I could give a zero review. About 60% of the clothes are decent, the others poor quality fabric and/or are I’ll fitting. When you return something you purchased on line in pristine condition with the tags still on (because it didn’t fit right) THEY WILL NOT CREDIT BACK YOUR CREDIT CARD! Store credit only. I’ve shopped at their brick and mortar stores for years but will not continue supporting a business that will not issue refunds in good faith.

Beware of their "membership" that automatically goes in your cart and will reappear without you selecting it. It is a monthly subscription. It appears to purchase a free return policy - but it only purchases a "free" shipping label for returns (that you pay $10 a month for if you spend enough money). You cannot get your money back. EVER. You can ONLY get in-store credit, and since they have no storefront, you may be exchanging things forever to get something that fits. The wording of the Rewards Member Benefits appears to offer a return rather than only an exchange...but that only refers to the shipping. So unless you shop at Dress Barn like every week, this is NOT worth much and the manner in which they aggressively shove it in your shopping cart is annoying (I removed it more than once).

Dressbarn is awful! They hide the fact that there is a no return policy. Items do not ship for days or weeks and they will not allow you to cancel the item or give your money back. They are criminals and I am reporting the to BBB

Never received item I purchased and now I’m fighting for a refund. It is 7 weeks since they took my money for purchase. They refuse to refund and want to give store credit. Dressbarn is a SCAM

I have actually bought a lot of clothing, primarily dresses and coats. Different fabrics, different sizes, different colors, different styling, and all very poor quality. I’ve always liked how it fits and the quality. I sent an email to the company no response back then I went online the did research and i found this help which is six zero seven
⁴³⁸ ³⁴⁹⁸ I call the company they have done a great job on my order also got my penny back from company !!I WAS DELIVERED SOMETHING WRONG. the overall quality of their products is very bad. I don't recommend it!I WAS DELIVERED SOMETHING WRONG. the overall quality of their products is very bad. Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…Really disappointed in this site…

TERRIBLE CUSTOMER SERVICE
ORDER A NECKLACE
NEVER RECEIVED IT
THEY WON'T GIVE ME REFUND
CUSTOMER SERVICE REPRESENTATIVE READS FROM A SCRIPT EVERY TIME I CALLED THE RESPONSE WAS SCRIPTED AN THE SAME
IM "NEVER ORDERING FROM DRESS BARN AGAIN"

Charged my card twice for same item $77.46 (that I didn't catch on my bank statement) on 7/4. Returned dress. After 4 weeks called was told it was held up in inspection when it cleared they would refund with store credit of $150.00🤔. Now on 8/19 still no credit called threatened to call card co. and hung up. In 2min. magic I had a credit(backdated). To late called bank got told they charged me twice. Got my card credited for both charges.

I ordered a dress, I kid you not, I received a WOODEN PUZZLE! They are refusing to send me the dress until I send the junk they mailed me back. They will not give me a refund. I don’t think this is same dress barn company. I think it is a scam company trying to use dress barns reputation. ***DONT ORDER FROM THEM***

I have very bad experience with dressbarn recently. I used to enjoy shopping in dressbarn stores, I believed this brand. Ordered couple of dresses last month, received some very cheap bad quality clothing, nothing like on picture. I tried to return them, tried to reach customer service with no response at all!!! Disgusting!

Horrible Quality Horrible Customer Service - I ordered a dress and 2 masks. First masks arrived with no dress but order marked as totally delivered. I contacted them (This was early March). A week later after contacting customer support a dress arrived but it was not what I ordered. I contact support and 2 weeks later they reply with one sentence "Please send pic of what you got". I sent photo and didn't hear back until June. At that point I'm told "Sorry, you are past the 30 day return period". Yeah, because they ignored me for over 30 days. That was early June. Today I get email saying "Sorry your order didn't ship, do you still want it?" They don't know what they are doing. Plus, the dress I did get was horrible quality. Very thin material and shapeless. It was solid navy. Nothing like the white/floral dress I ordered. It is "Dressbarn" in name only. They are a horrible company.

BUYER BEWARE!!!! SCAM SITE!!!!! DO NOT ORDER FROM THIS COMPANY. I ORDERED THREE PAIR OF PANTS IN DIFFERENT COLORS IN A SPECIFIC SIZE. I RECEIVED 3 PAIR OF BLACK PANTS IN DIFFERENT SIZES. ONE SIZE WAS CORRECT SO I DID KEEP THOSE. I CONTACTED CUSTOMER SERVICE ONLINE WITH NO RESPONSE SO I CALLED IN. I WAS TOLD I WOULD NEED TO MAIL BACK THE INCORRECT ITEMS WITH A PREPAID LABEL WHICH I DID NOT RECEIVE SO I HAD TO CALL IN AGAIN THE NEXT DAY. THE PANTS WERE SENT VIA UPS BUT THE LABEL WAS FOR USPS SO I NEEDED TO GO TO THE POST OFFICE, PURCHASE AN ENVELOPE AND SEND THEM BACK. I THEN TRIED AGAIN AND ORDERED THE PANTS IN AN OLIVE GREEN. A WEEK LATER A BLACK PAIR IN THE WRONG SIZE WERE RECEIVED. BACK ON THE PHONE AND WAS TOLD THE SAME THING, SEND THEM BACK, PREPAID LABEL ETC. AT THIS POINT, I WAS DONE AND WANTED A REFUND. THIS COMPANY DOES NOT ISSUE REFUNDS AND I WAS ISSUED A GIFT CARD WHICH IS ABSOLUTELY RIDICULOUS FOR AN E COMMERCE CLOTHING SITE. IN THE INTERIM I REQUESTED TO SPEAK TO SOMEONE IN MANAGEMENT AND DID RECEIVE A CALL BACK THAT DAY FROM MO IN TEXAS, WHO SEEMED UNDERSTANDING AND ASKED ME TO GIVE THEM ANOTHER SHOT AND HE WOULD PERSONALLY GUARANTEE THAT THE CORRECT COLOR AND SIZE WOULD BE SENT OUT. I AGREED AND AFTER TWO WEEKS OF WAITING RECEIVED THE PANTS TODAY. I RECEIVED ANOTHER PAIR IN BLACK AND THEY ARE THE WRONG SIZE AGAIN. I CALLED IN FOR A FOURTH TIME AND WAS TOLD TO TAKE A PICTURE OF THE MERCHANDISE (WHAT?) AND I WOULD RECEIVE A LABEL AND TO PLEASE RETURN THE PANTS. ARE YOU FREAKING SERIOUS? (SUPPORT@DRESSBARN) DOES NOT REPSOND TO EMAILS FOR WEEKS, IF AT ALL. I AM NOW OUT SEVENTY DOLLARS I AM NOT GOING TO THE POST OFFICE FOR A THIRD TIME FOR THE INCOMPETENCE OF A COMPANY THAT DOES NOT KNOW THE DIFFERENCE BETWEEN COLORS AND SIZES. I HAVE GIVEN THIS COMPANY NUMEROUS CHANCES TO MAKE THIS RIGHT AND THEY HAVE FAILED MISERABLY. NEVER IN MY LIFE HAVE I HAD AN EXPERIENCE LIKE THIS AND WILL NOW BE HITTING SOCIAL MEDIA (WHERE THEY CAN'T REMOVE THIS BECAUSE I KNOW THIS WILL BE TAKEN DOWN IMMEDIATELY) I WILL ALSO BE CONTACTING THE BBB ALTHOUGH I DOUBT THIS COMPANY IS ACCREDITED. SAVE YOUR MONEY AND YOUR SANITY, WHEN ALL WAS SAID AND DONE I CONTACTED THEM VIA EMAIL AT LEAST 3 TIMES (NO RESPONSE) SPOKE TO 4 DIFFERENT CSR'S SPOKE TO A MANAGER TWICE ON THE PHONE AND I STILL DO NOT HAVE THE CORRECT MERCHANDISE OR ANY TYPE OF COMPENSATION. I DO NOT WANT THEIR GIFT CARD AS I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN. THEY NEED TO BE SHUT DOWN. THE ICING ON THE CAKE WAS JASON, THE LAST CSR TELLING ME I WAS NOT BEING LOGICAL. WHAT A JOKE. I JUST HOPE I CAN SAVE SOMEONE ELSE FROM BEING SCAMMED.

JUST DON’T! If I could give no stars I would. I took another chance with Dress barn and I couldn’t regret it more! In October last year I ordered a fall dress which didn’t arrive until December. Sent it back for refund. They said I would get 35% off my next order but never received the discount coupon of course.

I ordered a dress for my son’s wedding… the Carmen Wrap Dress in watermelon. Of course i got 2 messages stating it would be delayed so in a panic I bought something else. When it did arrive not only is it So tiny my granddaughter could’ve worn it IT IS ORANGE! Not pink at all!!

I got my invoice out to get it ready to ship back tomorrow and low and behold THEY AREN’T GOING TO GIVE ME MY MONEY BACK! ONLY A STORE CREDIT! THEY DONT DO REFUNDS ANYMORE. Are they serious? I will never buy another item from them!!

The package came from Singapore which explains the ridiculous size discrepancy AND the long wait in receiving the dress. I guess they have sold out too!!

I’m so angry that I literally just GAVE THEM 150.00!

I’m reporting them to the BBB and any other place I can!

Our country is wrought with fraudulent shopping sites.

I received an email offering free shipping at Dressbarn, so I looked at several items. I put an item in my cart and looked at the cart, I was pleased to see that the top I wanted was $6 cheaper than I expected. I had not entered any code. While checking out, I added my free shipping code. I received my receipt my email, but the top had gone back to the original price! I tried to cancel the order but could not. I wrote several emails to tell them how I had been deceived. I was told to send a screenshot showing the lower price in my cart. Why would I have that when I had already checked out? This company claims I had put two codes in my cart and could honor only one. That is not true! Do not trust this company! They said I could return the item. Buyer beware! The return policy gives only store credit and does not pay return postage.

This is their policy:

“RETURNS POLICY

IMPORTANT: With limited exceptions, returns are refunded via store credit redeemable on dressbarn.com. Dressbarn does not issue store credit for the original shipping charges.

With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering shipping costs to return.”

I had shopped Dressbarn for nearly 30 years in the stores, now that it is strictly an online store they have become the absolute worst! I ordered a dress according to their size chart, I am normally a 12 and their sizing guide says L is 12-14. I received the dress (in a plastic bag) and it was way too small! I had to order a 16 so that it will fit! I emailed letting them know I need to return the first one because it was too small and they refused to refund my money...they only offer store credit. They are going to scam a lot of people that way! This is the last purchase I will ever make with Dressbarn!

Why didn’t I read the horrible reviews before my purchase? What a horrible horrible company. They screwed up my order and they will not refund money only store credit. How convenient!!!!! 90 minutes of phone time 6 different reps and all were snotty and rude. I have this company reported for fraud. Please please beware!!!!!!
Your product will also show up in a plastic bag as though you bought from China. No professionalism at all. How this company stays in business is beyond belief.

This is a horrible company. I too wish I had read the reviews before ordering. It's been a complete nightmare. DO NOT order anything from Dress Barn or any other company owned by Retail Ecommerce Ventures. The lies told to customers by their employees is sickening. Shame on all individuals involved.

They charged my credit card for an item that they advertised was available but was not. They didn’t notify me it wasn’t available, I had to find that out myself. Still have not heard from them to get my money back. On a second item I had to return because the product was not what they had advertised, they would not refund me, but gave a store credit instead.

I will never order anything from Dressbarn again. Their prices are a little higher for the same quality of clothing that I can get at a lower price from other places. I don't mind paying more if I get good customer service. And that's where Dressbarn fails miserably. Dressbarn charges shipping on all orders plus shipping on returns and only issues store credit - no getting your money back after paying shipping both directions and a higher price on the article of clothing. Plus Dressbarn made sure returning an item wouldn't be easy. I had to create an account to see my order info. Under the order history for my account there was no return portal to be found anywhere. Finding their return policy and how to make a return requires an extensive search only to discover you have to call customer support to get a return label generated - without postage paid, of course. If you threw away the packaging your order came in you're out of luck. Returns must be shipped back in the original packaging within 30 days.