I had a great experience purchasing a car from Drift Bridge Epsom. I initially bought a T-Roc but later realised it was too big for me, so I exchanged it for a Taigo. Shortly after reserving the Ta... Toon meer
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Lees wat reviewers zeggen
Approved used TT was thoroughly sorted and in beautiful condition. A real gem with all the desired options. The purchase experience was easy, paperless, and efficient. This was my 37th car, 4th TT... Toon meer
This is my second review and I have deleted my review of one star as this company have redeemed my faith in them. They went on to sort my car coating, it’s booked in to have clutch issues sorte... Toon meer
Bought a 5 year old Q5. Impeccable condition. Greeted with a smile by Jodie at the front of office. I was dealing with Stela,who was so lovely and professional. Sorted out a slight problem for me an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contactgegevens
Reigate Road, KT17 3DT, Epsom, Verenigd Koninkrijk
- www.driftbridge.co.uk
4,7
Uitstekend
474 reviews
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Antwoord van Drift Bridge Group
Hi Caroline, thank you for your 5-star review. We’re pleased to hear that communication from purchase through to delivery was clear and consistent. We really appreciate your feedback and hope you enjoy your car.
Good Service but a Price Issue
Excellent service - Lorenz continues to be very helpful with getting our private number plate put on to the new car.
I have emailed Robert Frost separately regarding the one issue we have with Audi Approved Epsom.
17 december 2025
Antwoord van Drift Bridge Group
Hi James, thank you for your 5-star review. We’re pleased to hear that you received excellent service and that Lorenz was helpful in getting your private number plate transferred onto your new car.
We also appreciate you raising your pricing concern separately and will ensure it’s reviewed. Thank you for taking the time to share your feedback, and we hope you continue to enjoy your new car.
The handover was poor and rushed
The handover was poor and rushed, my car was damaged requiring a new wheel, I still do not understand how this was missed.
Overall not a good experience, luckily the car is great and going well and new wheel is on route but still causes some frustration with calls and sorting out at my own time.
13 december 2025
Antwoord van Drift Bridge Group
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve had, and we completely understand how disappointing it must have been to collect your car and then discover damage that should have been identified before handover. A rushed or unclear handover is not the standard we aim to deliver, and we apologise for the inconvenience this caused you.
We would also like to clarify that this matter relates to Walton Audi, rather than Audi Epsom, so it can be addressed by the correct team and dealt with properly.
We’d really appreciate the opportunity to look into what happened and address your concerns properly. Please contact us on 01932 220404 or email info@waltonaudi.co.uk, and a senior member of the team will review this as a priority.
Thank you again for bringing this to our attention. We genuinely want to put things right.
Customer lost
Up GTI regular service.
Purchased new from Driftbridge VW in 2018 and serviced every year by them...but not any more.
£225.00 11 months ago, £300 2 years ago and now .....£500! For a 1 litre city car!
I challenged the increase and was told "costs have increased"- no sh*t Sherlock.
Gone independent and saved £200.
Customer lost
15 december 2025
Review zonder uitnodiging
Antwoord van Drift Bridge Group
Hi Martyn,
Thank you for sharing your feedback. We’re sorry to hear of your disappointment with the recent service pricing. We understand how frustrating price increases can be, especially when you’ve been a loyal customer for many years.
Our servicing costs do change over time due to factors such as parts, labour, and Volkswagen manufacturer requirements, but we appreciate that this doesn’t make the increase any easier to accept. We’re sorry to have lost you as a customer and your comments will be shared with the team.
A very easy purchase decision and fullfillment
Tony was very helpful in showing the car and explaining how things worked and spent time helping to set the interface up and helped in answering questions after I'd bought it. And the various bits of paper and things that needed sorting out administratively where undertaken in a very timely way. Thankyou.
21 november 2025
Antwoord van Drift Bridge Group
Thank you, Ed! We’re so pleased to hear Tony made your purchase decision easy and took the time to explain everything clearly, from the car’s features to setting up the interface. It’s also great to know the paperwork and admin were handled smoothly and efficiently.
We really appreciate your kind words and 5-star review, enjoy your new car!
Fantastic company to deal with- purchased a new car
Fantastic company to deal with, especially Naomi and Helen, who were always pleasant, and answered any questions that I had, and we're extremely helpful
15 december 2025
Antwoord van Drift Bridge Group
Thank you, Sanjay! We’re delighted to hear you had such a positive experience with us. Naomi and Helen will be so pleased to know their friendly, helpful approach made a difference and that all your questions were answered along the way.
We really appreciate your kind words and 5-star review, enjoy your new car!
Helpful and thorough.
Helpful, speedy service. Good thorough briefing on operating various aspects of the car. Non-pushy explanations on 'extras' to go with car, eg. service contract, wheel cover, etc. Going the extra mile to bring car some distance to provide a test drive.
5 december 2025
Antwoord van Drift Bridge Group
Thank you, Stephen! We’re really pleased to hear you received helpful and efficient service, along with a clear and thorough briefing on the car. It’s great to know the explanations around extras were straightforward and never pushy, and that the team went the extra mile to arrange your test drive.
We really appreciate your kind words and 5-star review!
Great customer care & service
The team at Drift Bridge Epsom went above and beyond to secure me my dream car. A big shout out to Lorenz for his help throughout the purchase, and going out of his way to fit my schedule, and go through any questions I had. After sales is extremely important to me. I had a slight issue after a few weeks of ownership which was rectified without a problem. I will definitely consider buying my next car from them in the future. Thank you so much
2 december 2025
Antwoord van Drift Bridge Group
Thank you, Christopher! We’re delighted to hear the team at Drift Bridge Epsom went above and beyond to help you secure your dream car. Lorenz will be so pleased to know his flexibility, support, and attention to your questions made the process work around your schedule.
It’s also great to hear that the aftersales support met your expectations and that the issue you experienced was resolved smoothly. We really appreciate your trust and kind words, and we look forward to welcoming you back when the time comes for your next car.
Agnieszka was amazing.
Agnieszka was amazing.
Great service from start to finish.
I have two other cars that are going back to the lease company soon & I will be contacting her to get them from you guys.
14 december 2025
Antwoord van Drift Bridge Group
Thank you for the great review! We’re delighted to hear Agi provided amazing service from start to finish. She’ll be so pleased to know her support made such a strong impression.
We really appreciate your trust and look forward to helping you with your next two cars when the time comes. Thanks again for choosing Audi Epsom!
Great experience at my local Audi…
Great experience at my local Audi garage! Agni was super friendly and made everything really easy. Love the car and the service — highly recommend!
12 december 2025
Antwoord van Drift Bridge Group
Thank you, Turan! We’re delighted to hear you had such a great experience at your local Audi. Agni will be really pleased to know she made everything easy for you. Enjoy your new car, and thank you for the recommendation!
Excellent staff and professional…
Excellent staff and professional service. Particularly James Hunt has been excellent, friendly, professional and helpful
11 december 2025
Antwoord van Drift Bridge Group
Thank you, Serkan! We’re really pleased to hear you received such professional service from the team. James will be delighted to know his friendly and helpful approach made a positive impression. We really appreciate your kind words and 5-star review!
Antwoord van Drift Bridge Group
Thank you, Jay! We’re pleased to hear you found the team helpful and approachable. We really appreciate your feedback and 5-star review!
A great experience from start to finish…
A great experience from start to finish of purchasing my new vehicle
7 december 2025
Antwoord van Drift Bridge Group
Thank you for your review! We’re delighted to hear you had a great experience from start to finish when purchasing your new vehicle. We really appreciate your 5-star feedback!
Mark Lowry and Gianni Picciano
Mark Lowry and Gianni Picciano make a great team, very professional and extremely helpful. They answered all questions we had and made us want to purchase the car. Thanks for all your help and advice!
2 december 2025
Antwoord van Drift Bridge Group
Thank you, Danielle! We’re delighted to hear Mark and Gianni made such a great impression and worked so well together to support you. It’s great to know their professionalism and helpful advice made the decision easy. We really appreciate your kind words and 5-star review!
My new Audi Q4 - Very Satisfied Customer
Rahim and Stuart, made the whole process for buying my new Audi Q4, very straightforward. Customer service and information provided was first class - couldn't have asked for better service
4 december 2025
Antwoord van Drift Bridge Group
Thank you, Simon! We’re delighted to hear Rahim and Stuart made the process of buying your new Audi Q4 so straightforward. It’s great to know the service and information provided were first class. We really appreciate your kind words and 5-star review, enjoy your new Audi!
It was my first car from Drift.
It was my first car from The Drift Bridge Group and I have to say, they made the whole experience a pleasure. I found the level of service really good and the confidence from buying a car from a company that values their customers, worth every penny.
Millie was always helpful, and did a great job managing the cars pre sales service / inspection all within a week. Thanks for all your efforts, the car is great.
29 november 2025
Antwoord van Drift Bridge Group
Thank you, Steve! We’re delighted to hear your first experience with us was such a positive one. It’s great to know you felt well looked after and confident in your purchase.
Millie will be really pleased to hear her support and the way she managed the pre-sales service and inspection made a difference. We’re glad you’re enjoying the car, and we really appreciate your kind words and 5-star review!
My Q4 e tron
It was really pleasure talking with Mark from Sales. I found the car on auto trader, but I wanted to check its condition before buying. He was able to find time for me to view the car and test drive. I am really impressed with the car.
5 december 2025
Antwoord van Drift Bridge Group
Thank you, Vimal! We’re so pleased to hear you had a great experience with Mark. It’s good to know he was able to make time for you to view and test drive the car, and that you’re impressed with it. We really appreciate your kind words and 5-star review, enjoy your new car!
Exceptional service and vehicles
Exceptional service and vehicles. The customer service was excellent, keeping me updated on any issues and always happy to assist with solutions if possible. The quality of the approved used cars was fantastic. Overall, I am extremely satisfied and highly recommend this dealership to anyone considering buying a vehicle.
27 november 2025
Antwoord van Drift Bridge Group
Thank you, Tom! We’re delighted to hear you received exceptional service and felt well looked after throughout. It’s great to know the team kept you informed, helped resolve any issues, and that you were impressed with the quality of our Approved Used vehicles.
We really appreciate your recommendation and 5-star review, thank you for choosing Audi Epsom!
My sales advisor was really helpful
My sales advisor was really helpful , she went above and beyond helping me .
2 december 2025
Antwoord van Drift Bridge Group
Thank you, Julie! We’re delighted to hear your sales advisor was so helpful and went the extra mile for you. We really appreciate your kind words and 5-star review!
Very poor post sales
I can’t fault the pre sale expertise it was excellent however post sale has been dismal to say the least. Having picked up a brand new car on the Saturday the engine warning light came on after 24 hours. Car returned on the Monday and loan car provided. Transpires car needed a software update. No clue why it wasn’t done pre handover and took 8 days to get the car back. Two messages left with Sales Managers and MD but zero contact from them. Very poor after sales service. I wouldn’t go back to them
24 november 2025
Antwoord van Drift Bridge Group
Thank you for sharing your feedback, we’re very sorry to hear about your experience. Having an engine warning light appear on a brand-new car and then facing an extended wait for a software update is understandably frustrating, and it’s disappointing to hear that your messages weren’t returned. This isn’t the level of after-sales support we aim to provide.
We’d really appreciate the opportunity to look into what happened and address your concerns properly. Please contact us on 01932 220404 or email info@waltonaudi.co.uk
, and a senior member of the team will review this as a priority.
Thank you again for bringing this to our attention. We genuinely want to put things right.
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