I had a great experience purchasing a car from Drift Bridge Epsom. I initially bought a T-Roc but later realised it was too big for me, so I exchanged it for a Taigo. Shortly after reserving the Ta... Toon meer
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Lees wat reviewers zeggen
Approved used TT was thoroughly sorted and in beautiful condition. A real gem with all the desired options. The purchase experience was easy, paperless, and efficient. This was my 37th car, 4th TT... Toon meer
This is my second review and I have deleted my review of one star as this company have redeemed my faith in them. They went on to sort my car coating, it’s booked in to have clutch issues sorte... Toon meer
Bought a 5 year old Q5. Impeccable condition. Greeted with a smile by Jodie at the front of office. I was dealing with Stela,who was so lovely and professional. Sorted out a slight problem for me an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contactgegevens
Reigate Road, KT17 3DT, Epsom, Verenigd Koninkrijk
- www.driftbridge.co.uk
4,7
Uitstekend
473 reviews
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Recently purchased a new car and I…
Recently purchased a new car and I would lime to say a huge thank you to Ryan Parker for his help
He was the best!
1 februari 2026
Antwoord van Drift Bridge Group
Thank you, Pavla! We’re delighted to hear you had such a great experience at Audi Approved Epsom. Ryan will be so pleased to know his support made such a positive difference.
We really appreciate your kind words and 5-star review — enjoy your new car!
Initially good, very professional
Whilst my purchase & collection experience was excellent the information I requested to be sent to me has not been sent. Since my initial review i have had very positive contact with Driftbridge, in particular their sales Executive Mark.
I continue to enjoy my Audi driving experience.
7 februari 2026
Antwoord van Drift Bridge Group
Hi Mark,
Thank you for taking the time to share your feedback. we’re pleased to hear that you were happy with your purchase and collection experience, but we’re sorry to learn that you’ve been disappointed with the aftersales communication.
You raised a query regarding the fault-finding sheet from the MPC. At the time, we explained that this is not a document we are normally required to provide, as it is intended for internal use only. However, as we had agreed to look into this for you, we arranged for it to be sent shortly after delivery.
From your review, it appears that this may not have reached you, and for that we apologise. To resolve this, we will arrange for a replacement to be sent to you via recorded delivery.
Thank you again for your feedback, and we hope this helps to address your concerns.
This is for the body shop in Chalk Pit…
This is for the body shop in Chalk Pit Epsom. Repaired my Honda Civic (they are Honda accredited as well as VW). Superb workmanship, good as new. Very competitive price, including use of a loan car. Excellent customer service - immediate quote, quick booking-in and did exactly as promised. They use original Honda paint, which is vital to get a proper match.
12 februari 2026
Review zonder uitnodiging
Antwoord van Drift Bridge Group
Thank you, Glyn! We’re delighted to hear you had such a positive experience with Drift Bridge Bodyshop. It’s great to know you were pleased with the workmanship, competitive pricing, and the convenience of a loan car.
We’re especially pleased that the original Honda paint and attention to detail delivered the perfect finish, and that the whole process was smooth and efficient from quote to completion.
Thank you for your kind words and 5-star review — it really means a lot to the team.
From the first inquiry to the final…
From the first inquiry to the final pickup of the vehicle, the service provided was excellent, including the negotiation process.
11 februari 2026
Review zonder uitnodiging
Antwoord van Drift Bridge Group
Thank you, Wendy! We’re delighted to hear you received excellent service from your first enquiry right through to collecting your vehicle. It’s great to know the negotiation process and overall experience met your expectations.
We really appreciate your kind words and 5-star review!
Engaged immediately with my…
Engaged immediately with my specifications, and did not try and make a sale that I was not totally confident with
9 februari 2026
Antwoord van Drift Bridge Group
Thank you, Duncan! We’re delighted to hear the team at Audi Approved Epsom took the time to understand your requirements and supported you in making a decision you felt completely confident with.
We really appreciate your kind words and 5-star review — thank you for choosing us!
New car delivered on 29/01/26
New car delivered on 29/01/26. Many thanks to Ryan Parker the Sales Executive for his polite, friendly and great help during the sales process. Nothing was too much trouble for him, which was appreciated.
29 januari 2026
Antwoord van Drift Bridge Group
Thank you, Richard! We’re delighted to hear you had such a positive experience with Drift Bridge Volkswagen. It’s great to know Ryan’s polite, friendly, and helpful approach made the whole process so smooth, and that nothing was too much trouble for him.
We really appreciate your kind words and 5-star review — enjoy your new car!
Antwoord van Drift Bridge Group
Thank you, Paul! We’re pleased to hear you found the experience easy, quick, and overall great. We really appreciate your 5-star review!
Great experience from start to finish
Great experience from start to finish. Matt was extremely professional and understood our needs for a new car perfectly. He kept us up to date with proceedings and sorted out the audi connect app whilst at the dealership. If you're looking for a new car at Audi Epsom, I'd highly recommend you speak to Matt in the first instance.
2 februari 2026
Antwoord van Drift Bridge Group
Thank you, Jon! We’re delighted to hear you had a great experience from start to finish. It’s great to know Matt understood your needs so well, kept you informed throughout, and took the time to get everything set up, including the Audi connect app.
We really appreciate your recommendation and 5-star review — enjoy your new car!
Great service and very helpful.
5 februari 2026
Antwoord van Drift Bridge Group
Thank you, Ron! We’re delighted to hear you received great service and found the team very helpful. We really appreciate your 5-star review!
We arrived up to pick up the Polo
We arrived up to pick up the Polo , there were scratches on front bumper and panel which Harry said had happened that morning ! they were not fresh , should have them repaired before I left Cardiff or at least attempted to, eventually had to haggle to get money knocked off the bill - very unprofessional !
31 januari 2026
Antwoord van Drift Bridge Group
Thank you for your feedback, Nick. We’re very sorry to hear about your experience and understand how disappointing it must have been to discover damage on the vehicle at collection. This should have been identified and addressed before your visit, and we apologise that this wasn’t handled more professionally.
We would really welcome the opportunity to discuss this with you directly and see what we can do to put things right. Please contact us on 01737 365365.
Thank you for bringing this to our attention — we genuinely want to improve and restore your confidence in our service.
the worst experience of my life
First of all, I recommend avoiding this place like the plague.
I ordered a new car from them a few months ago for over £65,000. Everything was fine until I went to pick it up. After removing the cover in their collection room, I saw that the car had a damaged bumper (on a brand-new car). I asked what had happened and was told that the damage wasn’t there the day before, which was a lie — the previous day they had sent me photos of the car already waiting, clearly showing the exact same damage. They were probably hoping I wouldn’t notice, drive away, and then be blamed for it myself.
I spoke to the manager, who also pretended nothing had happened. After thoroughly inspecting the car, I discovered much more damage than just the bumper: a scratched rear window and windshield, a scratch on the dashboard, a damaged seal, scratches on the interior door handle, and several other defects.
I contacted them and proposed three possible solutions, none of which were acceptable to them. They even tried to force me to leave the car with them for a week so they could repaint the bumper (which, in reality, would most likely have been a cheap Smart Repair). I exchanged emails with them for over two weeks with no resolution, as these people clearly don’t care about their customers and instead impose conditions on you for damage they themselves caused.
At just 90 miles (with only 46 miles on the clock when collected), the car broke down due to a sensor failure — likely related to the unresolved bumper issue, which was the only thing I had asked them to fix. I refused to take the car back to these liars. After contacting other Audi centres, I was given an appointment almost four weeks later.
Because of this entire situation and the constant lies from Walton Audi, I decided to return the car. I have never experienced such poor customer service in my life. These people treat customers like absolute garbage. And for the record, I initially asked for a reasonable solution to a problem they created, instead of immediately returning the car.
If you value your money and don’t want to receive a damaged vehicle that is supposed to be new — or deal with issues that should be fixed immediately — avoid this place. Dealerships like Walton Audi should have been shut down long ago. They pretend to be great until you buy something, and then they treat you worse than…
Do yourself a favor and steer clear of this place.
14 januari 2026
Antwoord van Drift Bridge Group
Thank you for sharing your feedback, Raf. We’re very sorry to hear about your experience and the distress this situation has clearly caused. Discovering damage on a brand-new vehicle at collection, followed by further issues and a breakdown so early into ownership, is understandably extremely frustrating and disappointing. This is certainly not the standard of service or care we aim to provide.
It’s also concerning to hear that you felt your concerns were not handled transparently or resolved in a timely and fair manner. We regret that this has led to such a loss of confidence in our team.
We’d really appreciate the opportunity to look into what happened and address your concerns properly. Please contact us on 01932 220404 or email info@waltonaudi.co.uk
, and a senior member of the team will review this as a priority.
Thank you again for bringing this to our attention. We genuinely want to put things right.
Straight forward from start to finish
2 februari 2026
Antwoord van Drift Bridge Group
Thank you, Andrew! We’re delighted to hear everything was straightforward from start to finish. We really appreciate your 5-star review and kind feedback!
had an amazing experience from start to…
had an amazing experience from start to finish. The service was outstanding, the entire car-buying process was incredibly easy, and the customer service was fantastic. Everything was explained clearly, there was no pressure, and I felt supported the whole time. I couldn’t be happier with my purchase and would highly recommend them to anyone looking to buy a car.
30 januari 2026
Antwoord van Drift Bridge Group
Thank you, Carl! We’re delighted to hear you had such an amazing experience from start to finish at Walton Audi. It’s great to know the process was easy, clearly explained, and completely pressure-free, and that you felt supported throughout.
We’re thrilled you’re happy with your purchase and really appreciate your recommendation and 5-star review. Enjoy your new car!
Antwoord van Drift Bridge Group
Thank you, Tilak! We’re delighted to hear you had a great experience and found the team professional and helpful. We really appreciate your recommendation and 5-star review!
Great service all the way from initial…
Great service all the way from initial enquiry, negotiation and through to vehicle collection
28 januari 2026
Antwoord van Drift Bridge Group
Thank you for your 5-star review! We’re delighted to hear you received great service from your initial enquiry right through to vehicle collection. We really appreciate your kind feedback and hope you enjoy your new Audi!
Buying from Audi in Epsom
Very professional which made the whole process of buying and selecting the right car very easy
1 februari 2026
Antwoord van Drift Bridge Group
Thank you, Paul! We’re delighted to hear the team’s professional approach made choosing and buying the right car such an easy experience. We really appreciate your kind words and 5-star review!
Very good experience overall
Very good experience overall.
I purchased a used Q3 and so far, so good!
David was incredibly helpful throughout the entire process.
26 januari 2026
Antwoord van Drift Bridge Group
Thank you, Matt! We’re delighted to hear you had such a positive experience purchasing your Q3. It’s great to know David was incredibly helpful throughout the process.
We really appreciate your kind words and 5-star review; enjoy your Audi!
Exceptional Customer Service
Buying my car from this dealership was an enjoyable experience. The salesman was polite, helpful, knowledgeable and extremely pleasant to deal with.
There was no hard sell and i believe that I received a fair price for the car that I traded in.
Even when there was a slight delay in transferring the car from the Walton branch I was kept informed at every step. The Customer Service was exceptional
This is the second car that I have bought from here and I have no doubt that I will return.
26 januari 2026
Antwoord van Drift Bridge Group
Thank you, Mrs Banks! We’re delighted to hear your car-buying experience with us was so enjoyable. It’s great to know you felt well looked after with polite, knowledgeable service and no pressure, and that you were happy with your part-exchange value.
We’re also pleased you were kept informed throughout, even when there was a slight delay, and that our customer service met your expectations. Your continued loyalty means a great deal to us, and we look forward to welcoming you back again in the future. Thank you for the wonderful 5-star review!
Easy access and proper facility
21 januari 2026
Antwoord van Drift Bridge Group
Thank you, Richard! We’re pleased to hear you found our facilities easy to access and well set up. We really appreciate your 5-star review!
Great service
Spoke with Jay and Lim, very nice and professional. Nothing was a problem. Recommend, Audi is always a good bet.
22 januari 2026
Antwoord van Drift Bridge Group
Thank you, Jason! We’re delighted to hear Jay and Lim provided such a friendly and professional experience, and that nothing was too much trouble. We really appreciate your recommendation and 5-star review; and we agree, Audi is always a great choice!
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