Thank you once again to Drivalia Bristol for providing me with a Clio automatic for the last 47 day's. Always an excellent service together with very pleasant staff to deal with. See you next month... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieBristol Airport A38 Roundabout, Bristol, BS40 9UU BRISTOL, ENGLAND, GB
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Lees wat reviewers zeggen
This company advertises the self as low cost, they charges us an additional 100£ to add my husband, then we're unhappy I took out a 3rd party insurance and tried to charge us 12£ a day and then the ch... Toon meer
Bedrijf heeft geantwoord
Simon at Bristol branch was absolutely brilliant so helpful when my card payment wouldn't go through as I put wrong card number in !! he made a few phone calls and we got it sorted also gave us an up... Toon meer
Bedrijf heeft geantwoord
I picked up my car from Luton Airport but the staff experience upon drop off at Drivalia Bristol Airport was second to none far superior to other car hire experiences. The staff were do helpful, pol... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Drivalia UK - BRISTOL AIRPORT
Geschreven door het bedrijf
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contactgegevens
Bristol Airport A38 Roundabout, Bristol, BS40 9UU, BRISTOL, ENGLAND, Verenigd Koninkrijk
- 01275 402 150
3,4
Gemiddeld
209 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Drivalia Bristol Airport Excellent Service
I have used Drivalia for the past couple of years when I come to Bristol as I live in Spain. I am a 76 year old woman, who lives in Spain and Drivalia has no restrictions on my age,which is great as most car hire companies have a restriction age of 75yrs. The Manager Simon could not have been more helpful, picking me up from the airport and taking me back on my return, even though there are major works going on in the airport. Their service is excellent and every time I come to Bristol from Spain to visit my family, I do not hesitate to Hire a Car from Simon, the Manager at Drivalia Bristol Airport.
24 april 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very helpful and friendly staff.
1 mei 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Spent an hour waiting for our car
Spent an hour waiting for our car. There was an issue for every single person in the queue. The man behind the desk was quite possibly one of the most rude, surly and unpleasant people I've ever encountered in a customer service environment.
19 april 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Car was ok, pick up, drop off and after sales awful
App: Unreliable for check in. Kept bugging
Bristol airport pickup : shuttle service not available. Long walk outside airport on unsuitable paths for roller-case. Unhelpful staff at check in. Big deposit required and kept for 4 weeks. Obscure information about damage to car and list not provided before leaving. “just take a video” they advise. Different car from that chosen at booking and no explanation.
Gatwick drop off: chaotic. No one to take keys. Office overwhelmed by line of people checking in. Eventually found someone, who said all was ok but did not receive drop off confirmation for over a week and deposit held unnecessarily for 4 weeks so I couldn’t use my credit card.
I rent a car several times a year and won’t use Drivalia again
14 maart 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Terrible Customer Service and Poor Communication
This was my first time using Drivalia, and I am totally disappointed with their customer service and staff attitude. I booked to return my car at 5:30 AM for a 7 AM flight, but no one was there, and calls went unanswered. After waiting over an hour, I learned from another customer that there was a code to open a door and drop off the keys—something I was never informed about. I missed my flight, rebooked, and later returned to complain, only to be met with dismissive, unhelpful staff. Absolutely terrible service. I would never recommend Drivalia to anyone.
31 maart 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I booked a non-existent VW Arteon …
I booked a VW Arteon for a very good price. Low and behold and as my expectations of, too good to be true, unfolded. No Arteon, they said it was in the workshop! Instead we we offered a massive 4x4 V6 pick up which wasn't an option as we needed to be able to park the car in the city. Our only other option was a smaller car which in itself was OK but not what we wanted. The staff were friendly and one said I would be getting a refund which never arrived. Many emails later and two months and still no refund and no answer to any of my mails. It was a scam all along as I don't believe they ever had this car.
31 januari 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great service at a competitive price
I recently booked a car to collect from Bristol airport and return to Birmingham airport. I had such a positive experience and want to thank both locations. I needed to call the two offices and both picked up the phone and were super helpful. All very easy from start to finish and at a competitive price. Thanks all, I’ll definitely use your service again.
12 maart 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service will use again
Excellent service from the guys at Bristol Airport. Very friendly and helpful. Easy to deal with and efficient. Good value car hire, will use again no issue. Thank you
3 maart 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Seemless experiance
Long term hire with the guys up at Bristol Airport - Amir and the team did a great job communication was good everything explained clearly and pick up and drop off quick and easy.
7 maart 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Extremely professional
Very helpful, can do enough for you and professional
4 maart 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Over 70 car hire.
As an over 70 customer, I was delighted to get such a competitive quote. Fully comprehensive. The staff at Drivalia Bristol depot provided me with a sat nav equipped basic car and took time to explain how to set it up. The whole experience was very easy, unlike some previous hires. I will return again!
17 februari 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Bristol airport unpleasant service
After booking and paying online (with rentalcars), I arrive to find out that there is more to pay, not once, but twice. First, the extra payment for dropping off in a different place (this was not mentioned when paying, only in the email after paying) and also, since I didn't have a "credit card", only a "debit card" I had to pay the extra insurance provided by Drivalia, which came to twice the cost of the actual rental! No mention of this when paying (eg - "only credit cards accepted - not debit cards) or any sign that the overall costs would triple if I didn't have one. All this was painful, but the unpleasantness and lack of clarity or helpfulness of one of the guys (Simon) in Bristol was exceptional. Drop off in London was however very smooth - thanks guys!
28 januari 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
BEWARE The branch is not on the airport and…
The branch is not on the airport and certainly not a 10 min walk from the terminal as claimed. It's a good 15 - 20 min walk before you even consider luggage. They claim.to be on airport and do not offer transportation
11 december 2024
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Very friendly and co-operative staff at…
Very friendly and co-operative staff at the Bristol branch. Amir was very helpful and courteous. However the excess is very high if you go for the cheapest option
26 januari 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Total scammers
Total scammers. I seriously would not use this company as they will charge you extra when you return the car- despite its appearance. They charged me 100 to re- fill the car but it wasn’t empty in fact it was 85% full. This was justified with 30 for fuel and the rest admin fee. Disgusting behavior and his last words were that next time I should get insurance. So maybe if I had paid their excess they wouldn’t have made up other reasons for me to pay. Totally unprofessional service and basically cowboys (no offense meant to cowboys). These guys are the worst.
30 januari 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Got a better car than expected!
Got a better car than expected!
Drove it without a problem, well served and all questions answered.
Thank you.
25 januari 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I was helped very well.
25 januari 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great car
Great car. The guy In the bristol office is really friendly and had great customer service skills. Thanks for the great service everything went smoothly
10 januari 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
ATTENTION ARNAQUE de vente forcée
ATTENTION ARNAQUE de vente forcée. je suis en litige avec eux.
c est simple, au moment du retrait de la voiture :
- soit vous prenez leur option d'assurance ( ça m a couté 25O euros supplementaire)
- soit vous perdez votre location. donc 200 euros.
c est donc de la vente forcée.
il pretexte une histoire de carte de credit/debit sur laquelle on peut pas faire d'empreinte. ... au pays du cashless et des banques c'est etonnant. dans le monde entier j ai pu faire des empreintes de cartes.
mais surtout, aucune option alternative n'est proposée ( c est pourtant possible : site dedié de caution, transfert bancaire...)
9 januari 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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