Manchester Airport Drivalia car hire service is second to none. Quick pick up, 5 minutes after calling when collecting luggage. Easy to find bus stop H at Terminal2. Driver Mike helped with case in an... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 10 Ringway Trading Estate. Shadowmoss Road, Manchester, M22 5LH MANCHESTER, ENGLAND, GB
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Lees wat reviewers zeggen
Flight was cancelled, phoned and informed Manchester Airport Office that we would be 24hrs late. Staff member noted this on our booking. When we arrived they informed us had cancelled the booking (12... Toon meer
Bedrijf heeft geantwoord
Easy, straightforward and quick process. Called the number at airport, picked up from the airport, checked in and drive without hassle. James Darlington is my guy helping me with all process and appre... Toon meer
Bedrijf heeft geantwoord
Great experience from start to finish. Thank you Mike a very polite and friendly person , making everything simple quick and a great car too . Thanks Mike you are doing a great job.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Drivalia UK - MANCHESTER AIRPORT
Geschreven door het bedrijf
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contactgegevens
Unit 10 Ringway Trading Estate. Shadowmoss Road, Manchester, M22 5LH, MANCHESTER, ENGLAND, Verenigd Koninkrijk
- 0161 636 0275
3,5
Gemiddeld
539 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ryan traumatized me. Outrageous.
I have been a regular customer of Drivalia at Manchester Airport for years and rented a car a few times in 2025 with my slightly damaged driving license with no problems. Suddenly at 21h15 on 7/08/25 Ryan decides he won’t accept my license. I told him it was accepted a few weeks before and several times before recently so why not now and that my 98 year old mother was waiting for me. I showed him a photo of the same license before it was slightly damaged. Still no. I then struggled for nearly 2 hours in front of Ryan getting a pdf file from the government from the internet to prove this was my license. I gave this to Ryan and he refused it because it is from the French government. It is my name and the same numbers that are written on my license. Manchester is a big international airport. Surely anyone working there should have a modicum of insight into capturing international documents of names and numbers. So at midnight Ryan watched me leave a 62 year old female alone with no car , a regular customer of Drivalia. Outrageous.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Ripp off Firm
Absolutely outrageous and such a conning firm taking advantage and ripping people off . I have been to alot of places in my army life and seen alot of stuff but this has to be one of the worst places ive delt with , hired car booked and paid for over easy jet , arrived , firm Closed and i had to get a hotel room . Next day they took the payment again . And refuse to return it. . Not a Happy veteran feel betrayed in my own land.
Steer clear of this firm
22 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Joking cowboys
I was actually ripped off by this company, (which frequently changes its name by the way), previously. Take note. If you book through CarJet with full protection, they will still lie and harass you to take out their own insurance. When I constantly refused to do this they asked for £1500 credit card deposit saying CarJet were disreputable and would never refund anything. They lied and said my credit card was not valid even though the bank confirmed it was. They then cancelled the booking and said ," Good luck with getting a refund from CarJet" End result £350 out of pocket
11 september 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Misleading Terms, Poor Service, and No Car
I arrived at Drivalia Manchester Airport branch on 7th September, 10 minutes before my booking was due to start. The agent (who was polite) immediately informed me that the booked EV wasn’t available due to other customers not returning vehicles on time. No prior notice, no alternative ready.
Despite providing valid proofs of address within the 3-month window, I was told a credit check was still necessary—contrary to Drivalia’s own T&Cs, which state this only applies if proof of address is missing. The check failed, inexplicably, even though I have a strong credit rating and had just passed one for a phone contract.
I was then told to contact customer services for a refund. This turned into a wild goose chase:
Web chat referred me to the booking portal, which didn’t recognize my details since the booking date had passed.
Phone support told me to log a complaint online, which also failed due to the expired booking.
Finally, I was told a refund would incur a £35 admin fee—on a £26.99 booking. Charging more than the booking cost for a failed credit check (which shouldn’t have happened) is outrageous.
Thankfully, I secured a car from Sixt at the airport with zero hassle and no credit check. Drivalia’s process was obstructive, contradictory, and ultimately failed to deliver the service I paid for.
I’ve since received a chargeback from my bank, but I won’t be booking with Drivalia again—and I strongly advise others to think twice before doing so. You may end up with no car, wasted time, and unnecessary stress.
So there you have it.
Contradiction in T&Cs: If their website states credit checks are only done when proof of address is missing, and yours was valid, that’s a clear breach.
Failure to deliver the booked product: Not having the EV available is their operational failure, not the customers and breach of contract with the customer.
Obstructive refund process: Referring you in circles and then charging a fee for their own failure is not just poor service—it borders on unethical.
7 september 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Adam was very helpful
I’ve used this company a few times and would highly recommend them, they are different from the other companies at the airport x private bus straight to the car hire, Adam was very helpful with my enquiries today x
11 september 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Picked my car up from Manchester on…
Picked my car up from Manchester on Sunday. The chap in reception was dealing with tough customers extremely well and I had a pleasant straightforward experience. Adam handed over the car and I was in and out within 15 minutes. Great experience cheers to the 2 lads.
7 september 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Hi, Happy Customer
Hi,
Matt looked after me at Manchester Airport. Matt,the car & the service were top notch. Really impressed.
31 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Adam from Manchester really assisted me…
Adam from Manchester really assisted me and my family pleasant experience with this company and this gentle man who served me
6 september 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service by Adam thank you very…
Great service by Adam thank you very much. I would strongly recommend the company to hire a van for house move. Full transparency no hidden costs. Large van was in excellent condition.
6 september 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
We hired a car for the weekend to…
We hired a car for the weekend to attend a wedding and Matt was very helpful in sorting out the rental and the additional insurance for us. Thanks Matt!
29 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Easy process easy done
Easy process easy done. Thank you so much for being there when need it. IVAN
27 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Many thanks for all the services…
Many thanks for all the services provided, easy communication and drop off. (Ivan)
30 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Thank you Ivan for nice drop od servis
Thank you Ivan for nice drop od servis
28 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Mr Ivan nice explanation of the future…
Mr Ivan nice explanation of the future expansion of the technology in car thanks
30 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Thank you driver ivan nice service
29 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Really quick and easy pick up process
Really quick and easy pick up process. Got an upgrade on the car as well which was an added bonus. Friendly staff - I think it was Matt who helped us, very nice guy who was attentive and personable.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent experience
Easy to pick up car and Rahat at Manchester was excellent. Friendly and professional. Drop off was great as we were at the Sofitel right next door and the car was terrific all the way.
16 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
RAF was very helpful and kind
RAF was very helpful and kind. Highly recommended.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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