Zero stars would be given if possible. I have never had a worse experience when trying to hire a car and I have probably hired cars in 50 different countries. Ridiculous amount of files required, hi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Our customer service officer was very polite, attentive, problem solving approach. He sorted issue we had with our booking, gave us options to choose from , soft personality , smile, eye contact and... Toon meer
Bedrijf heeft geantwoord
All in all very client oriented. Gareth was very helpful when picking up the car and made up for the offsite office
Bedrijf heeft geantwoord
James What can I say from the moment we checked in for our rental car James treated us with curtesy and respect. And made our visit run smoothly, Regards Anthony and linda
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Drivalia UK - WIRRAL
Geschreven door het bedrijf
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contactgegevens
Old Hall Road 749, CH62 3PB, Bromborough, England, Verenigd Koninkrijk
- 0151 319 0755
4,1
Goed
17 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very quick and efficient
Very quick and efficient. Attitude of Stuart, Darren & Karl was excellent and upgraded unexpectedly
28 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The staff was very helpful and had a…
The staff was very helpful and had a smooth experience
12 oktober 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
All in all very client oriented
All in all very client oriented. Gareth was very helpful when picking up the car and made up for the offsite office
20 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
James
James
What can I say from the moment we checked in for our rental car James treated us with curtesy and respect. And made our visit run smoothly,
Regards Anthony and linda
25 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The staff member was very helpful and…
The staff member was very helpful and friendly.
18 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Our customer service officer was very…
Our customer service officer was very polite, attentive, problem solving approach.
He sorted issue we had with our booking, gave us options to choose from , soft personality , smile, eye contact and very patient . Thank you very much VJ, much appreciated - North Terminal, Gatwick Airport
28 augustus 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Mucha atención
Mucha atención, Muy buenos coches.(Muchísimas Gracias Rahat por tu atención y amabilidad.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolutely dreadful company
Absolutely dreadful company and, without question, the worst car leasing firm I have ever dealt with.
After my contract had ended and I had returned the vehicle, I continued to receive parking tickets and penalty notices for a car I no longer owned. The alleged offences all occurred after my contract had ended, yet Drivalia repeatedly sent me incorrect contract end dates and tried to hold me responsible.
This happened on multiple occasions because their systems were incorrect and my details were not updated properly, despite the issue being raised several times. Instead of resolving the problem quickly, I had to repeatedly chase them to correct their own mistakes.
In the end, they apologised and said that, "as a gesture of goodwill", they had removed the fines. That is an absolute joke. The fines were never mine to begin with, so removing them was simply correcting their own error—not a gesture of goodwill. Despite all the time, stress and inconvenience their mistakes caused, no compensation was offered.
A truly shocking company with poor administration, inaccurate records and terrible customer service. I would strongly advise anyone considering leasing a vehicle from Drivalia to think twice
23 juli 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Expérience avec DRIVALIA easyjet très décevant
Expérience avec DRIVALIA location de voiture vendu par easyjet très décevant. Suite à un retard de l'avion et fermeture à 18h deDrivalia Bristol aucun remboursement de prévu ( une semaine +garantie perdu + nouvelles location à payer )
Pas de discussion possible, à fuire
14 februari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
As your booking was made through 3rd party, no direct payments has been made to Drivalia, please contact easy jet.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Zero stars would be given if possible
Zero stars would be given if possible.
I have never had a worse experience when trying to hire a car and I have probably hired cars in 50 different countries. Ridiculous amount of files required, hidden charges and rude staff. Utility bills, Bank statements etc etc. things you don’t think you will need to hire a car for 2 days. Slowest service I have ever witnessed and when asked (after 40+ minutes of waiting) where the car was staff became aggressively defensive. Will never use again, I’d rather walk.
28 februari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great experience but can be better
31 januari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service and cars
Excellent service and cars. Matt on the desk was so informative, helpful and friendly. The guy deserves promotion for the way he handles clients. Excellent vehicle and price. Highly recommend.
23 januari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Big Thumbs Up For Drivalia Wirral
Gareth, the operator of this Drivalia branch clearly cared about giving a great customer experience. This was evident in a number of ways:
- He was not happy with the car I was due to collect for some technical reason, so he upgraded me;
- He made sure I had selected the most appropriate package for my intended use, which included the unlimited milage upgrade
- His customer registration process was, quick, efficient and friendly
- The car was well prepared and ran flawlessly,
- Although with 40,000 miles on the clock the car had picked up some minor cosmetic damage during its life, all the scratchs and imperfections were accurately recorded on the pre-hire condition report.
- I was not present for the post hire condition inspection having dropped off the car out of hours the night before. The report truly and accurately confirmed no additional damage and no additional cost, for which I am grateful because it would have been impossible to debate after the fact.
In summary, excellent value, trustworthy and professional. I would definitely use then again and recommend them to all my friends.
1 december 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
It was a nice one
It was a nice one, really appreciate the assistance, guidance and loyalty from the team in house , special thanks to Mr . Sanj , mr raj.
Enjoyed dealing with drivalia.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service from Stuart
Great service from Stuart, Gareth and Tony
16 juli 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - WIRRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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