This is the second time we've used Drive Electric, and once again the experience has been excellent. Communication throughout the process was outstanding, and Erika Burton was incredibly helpful... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I'm delighted with my new Cupra and couldn't be happier with the service I received from Evie at Drive Electric. From start to finish, Evie made the whole process smooth and stress-free. She was al... Toon meer
Bedrijf heeft geantwoord
Pretty good service by todays standards. I’m only awarding 4 start because we were advised by email the cars would land on 27/28th Nov and we’re called on 1st now to be advised one would be delivered... Toon meer
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This will be the 2nd time we have leased through DE. The first being around 4 years ago (2019). This time was less stellar than lst time in the area of admin post "sale". The sales person was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your partner on the road to zero emissions. DriveElectric is the UK's leading expert in electric cars and electric vans. Providing personal and business leasing contracts for all types of electric vehicle, fleet management and consultancy. Our expertise and experience goes beyond leasing options, we have been at the forefront of the EV revolution since we got behind the wheel of our first EV in 2008. Many of our team have worked on UK-significant research projects such as My Electric Avenue and Electric Nation. At DriveElectric we don't just lease electric vehicles, we live and breathe them.
Contactgegevens
Tamarisk House, North Leigh Business Park, North Leigh, Witney, Oxfordshire, OX29 6SW, Verenigd Koninkrijk
- 01628 899727
- customerservice@drive-electric.co.uk
- www.drive-electric.co.uk
4,4
Uitstekend
1K reviews
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Very good service from start to finish
Very good service from start to finish, proactive with service calls
28 februari 2023
Antwoord van DriveElectric
Hi Duncan,
Thank you for taking the time to leave us a 5 star review. We are really pleased that you believe the service you received was very good. If we can be of any assistance throughout your lease, please do get in contact with us.
Kind Regards,
Joshua - Customer Experience Advisor
Excellent experience
Good communication, efficient service, straight forward process. Friendly people. Good stuff
24 februari 2023
Review zonder uitnodiging
Antwoord van DriveElectric
Hi Jonathan,
Thank you for leaving us such a lovely review. We are really pleased that you found the process of getting your EV to be straight forward as we want to make it as simple for our customers as possible.
We are glad that you found our staff to be friendly, we are looking forward to assisting you throughout your lease.
Kind Regards,
Joshua - Customer Experience Advisor
From start of the finance to the…
From start of the finance to the delivery inside 3 weeks service was extremely good , efficient, and the delivery driver professional, courteous and helpful. Whole process was simple and straightforward.
23 februari 2023
Antwoord van DriveElectric
Hi Royston,
Thank you for leaving us such a brilliant review! Its great to hear that you found the service you received to be quick and easy.
We are really pleased that you believe the service that DriveElectric has provided is of a 5 star quality.
We really hope you enjoy your EV and we can't wait to assist you through your lease.
Kind Regards,
Joshua - Customer Experience Advisor
Kept us updated with delayed arrival…
Kept us updated with delayed arrival times and went through my first EV with patience and knoweledge.
24 januari 2023
Review zonder uitnodiging
Antwoord van DriveElectric
Hi Alan,
Thank you so much for taking the time to leave us a 5 star review!
We are pleased that you felt that we kept you updated throughout the process and gave you the time an information to start your EV journey.
We look forward to assisting you throughout your lease.
Many thanks,
Joshua - Customer Experience Advisor
Friendly personal service
Friendly personal service. After initially selecting a car on-line received personal responses to help choose the right car and finance.
31 januari 2023
Antwoord van DriveElectric
Hi Martin,
Thank you for leaving a lovely review!
We really appreciate you taking the time to give such positive feedback.
It’s great to hear your experience of our friendly team as we really pride ourselves in delivering excellent customer service.
We are also glad to know we helped support your online journey to make sure you got your perfect car!
Thank you for choosing DriveElectric, we hope you love your new EV!
Kind regards,
Bryony- DriveElectric Customer Experience Advisor
Great experience from start to finish…
Great experience from start to finish would definitely recommend
21 februari 2023
Antwoord van DriveElectric
Hi,
Thank you for taking the time to leave a review!
Its amazing to hear that the service from all of the staff at DriveElectric has been 5 Star and an all around great experience!
We will be sure to share your feedback with the rest of the team.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Joshua - DriveElectric Customer Experience Advisor
Peugeot e partner
I recently received purchase of my e partner from drive electric, as with all car manufacturers I had to wait 10 months for my van.I received a email update each month regarding delivery date if it changed from drive electric and if you gave them a call they were very helpful. Regarding the van, it's my second electric van and before I had a nissan nv200.l find the peugeot has a better battery pack(doesn't eat your miles like the nv200)more space ie 3 seats middle one is a folding and feels a bit more stronger built,the only thing which a bit annoying is when you got it on charge you can't open the side door properly as it's side charging and the nissan is on the front apart from that a nice van.
17 januari 2023
Antwoord van DriveElectric
Hi Danny,
Thank you for taking the time to leave us such a wonderful review! We are really pleased to hear that you are enjoying your new van.
We are pleased that you found our delivery updates to be useful and I will be sure to pass on to the team that they were helpful along the way.
We are here for you throughout your lease, so if you need anything, please do let us know.
Kind Regards
Joshua - Customer Experience Advisor
They are a very nice company to deal…
They are a very nice company to deal with and their sales people seem genuinely interested in the transition to EV. We are a renewable technology installation company so have a similar level of interest in electrification. Its rare to find another company with similar levels of interest. We will use them again and have nothing but good things to say about them. One small issue I have is not with them but with the Peugeot e-expert van we chose. Only the lower spec version was available and we did not notice in the specification that the van has absolutely no reversing sensors. We didn't expect cameras or anything fancy on the low spec van but a panel van with no reverse parking sensors these days is crazy. Again, this isn't Drive Electrics fault in any way but the Vauxhall version that we also have (also lower spec) does have reversing sensors.
17 februari 2023
Review zonder uitnodiging
Antwoord van DriveElectric
Hi Michael,
Thank you so much for taking the time to leave us such a fantastic review. I will make sure that your kind words get passed on to the sales team. We are keen to make the process of getting an electric vehicle as simple as possible to ensure that we can help more people like yourselves start their EV journey.
Please do let us know if we can be of any assistance during your lease.
Kind regards,
Joshua - Customer Experience Advisor
I have used DriveElectric for a number…
I have used DriveElectric for a number of years now. They have always been very professional and their vehicles are a very high standard.
17 januari 2023
Review zonder uitnodiging
Antwoord van DriveElectric
Hi Jamie R,
Thank you for such a lovely review! We really appreciate you taking the time to give such great feedback.
We're so pleased to hear that you're a returning customer and we look forward to continuing the high level of professionalism and customer service through out your lease.
Thank you for choosing DriveElectric, we hope you love your new car!
Kind regards,
Bryony - DriveElectric Customer Experience Advisor
Great experience with DriveElectric
Great experience with DriveElectric. I needed a new car quite quickly and even over the christmas period they were able to sort exactly what I wanted with very little fuss and weren't too pushy on the extras that come with renting a vehicle, which I knew I didn't want.
15 januari 2023
Review zonder uitnodiging
Antwoord van DriveElectric
Hi there,
Thank you so much for taking the time to leave us such a wonderful review. Its great to hear that you had a good experience with DriveElectric.
Its good to hear that you found the sale process straight forward and not pushy.
We hope you enjoy your EV.
Kind Regards,
Joshua - Customer Experience Advisor
Mostly very good
Very helpful team in arranging the lease and setting everything up. Quick delivery. One star removed because the car was filthy when it arrived (driven from Liverpool to Plymouth, but past a car wash at the end of the road). The car spec is not quite as expected, with no rear view camera, but the car itself is excellent and a pleasure to drive. Thank you.
26 januari 2023
Review zonder uitnodiging
Antwoord van DriveElectric
Hi Emma,
Thank you so much for taking the time to leave us a review. We are glad that you are enjoying your EV and found the team to be helpful.
We are always aiming to provide the best service possible and we are sorry that the car was dirty upon arrival.
We look forward to assisting you in your lease.
Kind Regards,
Joshua - Customer Experience Advisor
Good Customer Service
I had very helpful advice and lots of good customer service from Drive Electric. After going through the options I had a look at other companies and concluded that Drive Electric were the best option as everything could be done in one and end prices clear. I got them to change my requirements a few times and they did talk me through quite a few details that I hadn't considered in my ignorance. They were patient and informative. The end package is good value and follow up has been better than expected. I would definitely recommend them.
9 februari 2023
Review zonder uitnodiging
Antwoord van DriveElectric
Hi Ron,
Thank you for taking the time to leave such a lovely review, we will be sure to pass the feedback through to the team.
It is amazing to hear that we are delivering every day, on our promise to educate customers on their EV and leasing journey. We really pride ourselves on a fantastic customer experience and are so glad to hear we helped you choose the perfect lease for you.
Many thanks for choosing DriveElectric, we hope that you love your new EV.
Bryony – Customer Experience Advisor DriveElectric
Drive Electric - Supporting my Business
When the availability of the electric van I had ordered for my business was delayed (which was expected), Drive Electric went out of their way to arrange a short term lease with an alternative electric van they had sourced pending the delivery of my original order. When my new van was ready, collection and then delivery was completed on the same day, avoiding any requirement for multiple insurance policies. I also lease my personal EV through Drive Electric and would highly recommend them.
25 januari 2023
Review zonder uitnodiging
Antwoord van DriveElectric
Hi Julian,
Thank you for leaving such a lovely review!
It's so wonderful to hear you would recommend DriveElectric. We are always striving to put the customer first and are glad to hear that this is the service that you received.
Thank you for choosing DriveElectric! We hope you love your new EV and look forward to assisting you throughout your lease and renewal.
Kind regards,
Joshua - Customer Experience Advisor
Very good service from Joe and the rest…
Very good service from Joe and the rest of the staff I dealt with. Car now with me and all for a reasonable price- recommended
14 februari 2023
Antwoord van DriveElectric
Hi,
Thank you for taking the time to leave a review!
Its amazing to hear that the service from Joe and the rest of the staff at DriveElectric has been 5 Star!
We will be sure to share your feedback with the rest of the team.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Excellent service.
From ordering the car through to delivery, everything was handled efficiently and I was kept informed at every stage. Excellent service.
14 februari 2023
Antwoord van DriveElectric
Hi Russell,
Thank you for taking the time to leave a review and rating us 5 Star!
It's fantastic to hear that your whole experience, from enquiring to receiving your vehicle was handled efficiently.
It is also great to hear that DriveElectrics service was excellent. That is exactly what we strive for!
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Good price, delayed delivery
Good price, good customer service but delay on vehicle delivery with no offer / help on a means of temporary travel after other lease van went back.
3 februari 2023
Antwoord van DriveElectric
Hi Jordan,
Thank you for taking the time to leave us a good review!
Apologies your delivery was delayed, we are very happy to hear our customer service and price was good.
Thank you for choosing Drive Electric, we look forward to assisting you through out your lease.
Kind Regards,
Bryony – Customer Experience Advisor
Not as good as our first experience
Not as good as our first experience. Large price hikes that were not properly explained.
Main gripe was the delay in delivery. Date moved from mid Nov to mid Dec then end Dec. Then no communication until an email told us it would be delivered end Jan. Our busiest period in the year is the 3 weeks before Christmas so delay caused us a real problem
3 februari 2023
Antwoord van DriveElectric
Hi Timothy,
Thank you for taking the time to provide your feedback.
We are sorry to hear that you feel your second experience with us fell slightly short of your experience first time around. We will be sure to look into the timeline on your order and try to identify any areas that we can improve.
Due to economic changes industry wide, prices have continued to gradually increase over the past 12 months, however we remain committed to continuing to provide all customers the best possible deals as they continue on their journey to zero emissions.
We do apologise for the delay to your vehicle arriving, there are industry wide reports detailing the challenges of vehicle supply from a logistical perspective at present and we completely understand the challenges this will have presented to you. Once again we will continue to work incredibly hard to ensure that all customers get their new vehicles as fast as possible.
Thank you once again for choosing DriveElectric, we hope to continue to support you throughout your lease.
Bryony – Customer Experience Advisor
Courteous and helpful staff
1 februari 2023
Antwoord van DriveElectric
Hi there!
Thank you for taking the time to leave your review.
We're so pleased you had a positive experience with us! We are always aiming to provide fantastic customer experience, so we are pleased that your experience reflected this.
If you have any further questions during the lease period of your vehicle, please don't hesitate to reach out.
Enjoy your new EV!
Kind regards,
Joshua - Customer Experience Advisor
Happy with the arrangement of the car…
Happy with the arrangement of the car was fine.
a little disappointed the car arrived with 12% battery and filthy as it had been driven from Birmingham to Portsmouth.
23 januari 2023
Antwoord van DriveElectric
Hi Mr Brotherton,
It was lovely to speak on the phone.
I’d just like to thank you again for providing important feedback on your delivery. This feedback has been passed to all relative channels to be reviewed.
We are very sorry for the inconvenience you experienced with the car being dirty and and car not being charged. We appreciate this not the service you would expect or the service DriveElectric wish to deliver.
We are so glad we were able to resolve this with you and thank you for your time.
We hope you will love your first EV!
Kind Regards,
Bryony - Customer Experience Advisor
After 8 months our van finally showed…
After 8 months our van finally showed up. The delivery guy was great. The people throughout have been helpful and informative. One star off because the van was not ply panelled to spec.
So I am now three weeks since delivery - and still no ply lining to my van. One “no show” appointment to put it right and now DriveElectric has just stopped calling me and keeping me informed. Hero to zero in a few weeks.
One month after delivery the 3rd party responsible for fitting the vehicle showed up and the job is done. Drive Electric have been approachable and professional throughout. Such a shame a subcontracted dealer let us down.
30 januari 2023
Antwoord van DriveElectric
Hi,
Thank you for taking the time to leave a review, we really appreciate your feedback.
It’s fantastic to hear that the team at DriveElectric were helpful and informative throughout the process of leasing your vehicle.
A member of the team will be in contact with you regarding the spec of your vehicle.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Bryony - DriveElectric Customer Experience Advisor
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