This is the second time we've used Drive Electric, and once again the experience has been excellent. Communication throughout the process was outstanding, and Erika Burton was incredibly helpful... Toon meer
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I'm delighted with my new Cupra and couldn't be happier with the service I received from Evie at Drive Electric. From start to finish, Evie made the whole process smooth and stress-free. She was al... Toon meer
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Pretty good service by todays standards. I’m only awarding 4 start because we were advised by email the cars would land on 27/28th Nov and we’re called on 1st now to be advised one would be delivered... Toon meer
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This will be the 2nd time we have leased through DE. The first being around 4 years ago (2019). This time was less stellar than lst time in the area of admin post "sale". The sales person was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your partner on the road to zero emissions. DriveElectric is the UK's leading expert in electric cars and electric vans. Providing personal and business leasing contracts for all types of electric vehicle, fleet management and consultancy. Our expertise and experience goes beyond leasing options, we have been at the forefront of the EV revolution since we got behind the wheel of our first EV in 2008. Many of our team have worked on UK-significant research projects such as My Electric Avenue and Electric Nation. At DriveElectric we don't just lease electric vehicles, we live and breathe them.
Contactgegevens
Tamarisk House, North Leigh Business Park, North Leigh, Witney, Oxfordshire, OX29 6SW, Verenigd Koninkrijk
- 01628 899727
- customerservice@drive-electric.co.uk
- www.drive-electric.co.uk
4,4
Uitstekend
1K reviews
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Great Experience
Very much a tire kicker, but I cant fault the expert knowledge and customer service I recieved. Still not converted to an EV but I'm starting to understand all the fuss, when I do, Francesca has my business.
28 november 2022
Review zonder uitnodiging
Antwoord van DriveElectric
Hi James,
Thank you for taking the time to leave a great review, it is extremely appreciated.
At DriveElectric we pride ourselves on our EV knowledge. We understand and appreciate that the switch to an EV is a big one to make. We take an honest and knowledgeable approach with our customers to make sure they are ready and have the resources to convert to an EV. We never rush our customers in this transition and understand the importance of the right time. We are always thrilled to answer questions related to the EV World and help people on their mission to be net zero.
We will pass the great feedback on to Francesca. When you are ready to make the transition, we will be here to help and support.
Thank you again for leaving this great review.
Kind regards,
Bryony- DriveElectric Customer Experience Advisor
First ever lease and DriveElectric made it easy
I went to DriveElectric for my first ever vehicle lease and Francesca was great. They made it all very simple and everything was clearly explained. I'd heard good things about them on the Fully Charged Show and my experience backs it up.
14 december 2022
Review zonder uitnodiging
Antwoord van DriveElectric
Hi Peter,
Thank you so much for taking the time to leave such a lovely review of DriveElectric, it is extremely appreciated.
We will pass the great feedback on to Francesca.
It’s so nice to hear that organising your first lease was a simple and clear process.
We look forward to assisting you throughout your lease and renewal.
Once again thank you for choosing DriveElectric, we hope you enjoy your new electric vehicle!
Kind regards,
Bryony- DriveElectric Customer Experience Advisor
Delivery was very complicated
13 december 2022
Antwoord van DriveElectric
Hi Tom,
Thank you for providing us with important feedback. It was a pleasure to talk to you on the phone and understand a little more to why your delivery was complicated.
I am sorry you experienced a difficulty with the transporter being too wide for your street and that the vehicle arrived dirty. This is not the service DriveElectric wish to deliver.
Thank you for letting us resolve the issue with you.
We look forward to assisting you through out your lease and hope you love your new Nissan Leaf.
Kind regards,
Bryony- DriveElectric Customer Experience Advisor
Excellent all round
Excellent all round. Very good communications, kept me informed of the changing delivery dates and curtesy calls before and after delivery.
9 december 2022
Review zonder uitnodiging
Antwoord van DriveElectric
Hi Robert,
Thank you for leaving a review.
It is great to hear that you received 5 Star customer service and communication giving there being some challenges along the road to receiving your EV!
We pride ourselves on ensuring that our customers are fully informed regarding their zero emissions motoring, so to hear of your experiences is incredibly pleasing.
Your great feedback has been passed onto the team.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Drive Electric have been great right…
Drive Electric have been great right from the start. The whole process has been very easy and I was kept fully up to date all the way through.
20 januari 2022
Antwoord van DriveElectric
Hi Marc,
Thank you for taking the time to leave a review and rating us 5 star!
At DriveElectric we pride ourselves on making what can be a complex process easy for our customers, so to hear that you have experienced this first hand is fantastic. We will be sure to feed this review back to the rest of the team!
Thank you for choosing DriveElectric and we hope you enjoy your new EV.
Kind regards,
Erika - DriveElectric Customer Experience Advisor.
Antwoord van DriveElectric
Hi Jason,
Thank you for leaving a review! Your feedback is much appreciated.
Its brilliant to hear that you received great support and experienced 5 star service from DriveElectric when ordering your first EV!
We are looking forward to helping you throughout your lease and renewal.
Kind regards,
Erika - DriveElectric Customer Experience Advisor.
Very easy to deal with perfect deal
Very easy to deal with , very helpful and happy to please , all on time no problems at all ,
Not very often you can say that about a company
5 december 2022
Antwoord van DriveElectric
Hi Mrs Kent,
Thank you for taking the time to leave a review and rating DriveElectric 5 star!
It's fantastic to hear that you received helpful customer service and had a smooth ride on the journey to get your new EV.
Thank you for choosing DriveElectric. We are looking forward to helping you throughout your lease and renewal.
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Antwoord van DriveElectric
Hi Kate,
Thank you for taking the time to leave us a great 5 Star review!
It's brilliant to hear that you have experienced fantastic service.
We are looking forward to helping you throughout your lease and renewal.
Thank you for choosing DriveElectric.
Kind regards,
Erika - DriveElectric Customer Experience Advisor.
Drive Electric were very helpful in my…
Drive Electric were very helpful in my clearing the finance credit check and my getting the vehicle and advice for collection.
Great customer support.
28 november 2022
Review zonder uitnodiging
Antwoord van DriveElectric
Hi Dhruv,
Thank you for taking the time to leave a lovely review!
It's great to hear that you received great customer support from our team at DriveElectric!
We are looking forward to helping you throughout your lease and renewal.
Thank you for choosing DriveElectric, we hope you enjoy your new EV!
Kind regards,
Bryony - DriveElectric Customer Experience Advisor
Easily the best leasing experience I’ve had
Can’t say enough good things about my experience. Helpful, knowledgeable, fair, courteous and consistently professional—everyone from my first point of contact to the driver who delivered my car. Got a great deal too! Highly, highly recommended.
18 november 2022
Antwoord van DriveElectric
Hi E Wilford,
Thank you for taking the time to leave an amazing review, it is much appreciated.
It's great to hear that you would recommend DriveElectric and that the team are helpful, knowledgeable and courteous.
We pride ourselves on a great customer experience and do our very best to ensure that each and every customer loves their EV experience.
Thank you for choosing DriveElectric, we hope you enjoy your new EV!
Kind regards,
Bryony - DriveElectric Customer Experience Advisor
Very professional and straight forward…
Very professional and straight forward staff and procedure to get it, Car is fantastic
11 november 2022
Review zonder uitnodiging
Antwoord van DriveElectric
Hi Jacek,
Thank you for taking the time to leave a 5-star review!
It's fantastic to hear that you received great service from our team at DriveElectric and that you are enjoying your new EV!
We look forward to helping you throughout your lease and renewal.
Thank you for choosing DriveElectric!
Kind regards,
Bryony - DriveElectric Customer Experience Advisor
A great company with customer service to match!
Our company has been using Drive Electric for may years and we can not fault them. Their service is excellent and offer rentals prices that are extremely competitive. A firm that clearly knows what their customers require. Will continue to use them for all future EVs.
23 november 2022
Review zonder uitnodiging
Antwoord van DriveElectric
Hi Mr N Baldwin,
Thank you for taking the time to leave a review and rating us 5 star.
It is so great to hear that DriveElectric service is excellent, and we were able to find what you required!
Thank you so much for choosing DriveElectric, we will look forward to assisting you with those future EVs!
Kind regards,
Bryony - DriveElectric Customer Experience Advisor
I whole-heartedly recommend Drive Electric
I have been dealing with Drive Electric for a few years now and have always found the service to be second to none. The team are always very knowledgeable and helpful, great in tracking down the very best lease deal for me. Staff are courteous, friendly and efficient. I'd like to give a special mention to Erika, who has gone way above and beyond good service in her efforts to assist. This is the way leasing is supposed to be. I whole-heartedly recommend Drive Electric and the excellent team there. It's always a pleasure to deal with them.
21 november 2022
Review zonder uitnodiging
Antwoord van DriveElectric
Good morning,
Thank you for leaving such a lovely heartfelt review!
It's so wonderful to hear you received excellent, knowledgeable and friendly service at DriveElectric. We will be sure to pass your feedback to Erika and the team.
Thank you for choosing DriveElectric again! We are so happy to have your recommendation!
We look forward to assisting you throughout your lease and renewal.
Kind regards,
Bryony- Customer Experience Advisor
Smashed it!
Wow, what can I say?! The entire team were absolutely fantastic from start to finish. They were consistently honest, open, proactive and always open questions.
There was an issue with the initial vehicle selected, however they managed to find a replacement vehicle within a couple of weeks, no mean feat given the current shortages. They went out of their way to keep me up to date during the process. There are no words good enough to do justice to the team.
16 november 2022
Review zonder uitnodiging
Antwoord van DriveElectric
Hi Nick,
Wow! What an amazing review. Thank you!
We are so pleased that your overall experience at DriveElectric was 5 star!
At DriveElectric we always put our customers first and work as a team to over come all obstacles. It's fantastic to hear that we managed to get you a replacement vehicle quickly and effortlessly.
You are extremely understanding and a please to do business with. Hopefully we will see you at the next EV show!
We are looking forward to supporting you throughout your lease and renewal.
Thank you for choosing DriveElectric!
Kind regards,
Erika - DriveElectric Customer Experience Advisor.
The lease deal was excellent and the…
The lease deal was excellent and the team were so helpful and efficient in getting the contract sorted and signed. I had prompt responses for my email queries. Car was delivered to my door. Fast delivery. Would definitely recommend drive electric.
9 november 2022
Antwoord van DriveElectric
Hi Angela,
Thank you for taking the time to leave a fantastic review and rating us 5 star!
It's brilliant to hear that the team at DriveElectric were helpful and efficient. I will be sure to pass on your feedback.
At DriveElectric our focus is always the customer, and we're glad to know we could support you with ordering your EV fast and to your door!
Thank you for choosing DriveElectric and we hope you are enjoying your new EV.
Kind regards,
Erika - DriveElectric Customer Experience Advisor.
Perfect service!!
16 november 2022
Antwoord van DriveElectric
Hi Taeyeol,
Thank you for leaving a great 5-star review!
Is it fantastic to hear that your experienced perfect service.
We look forward to helping you throughout your lease and renewal.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Bryony - DriveElectric Customer Experience Advisor
Great customer support
I have had to make several calls to this company and everyone has been extremely helpful.
The reason I have not given 5 stars is that the two weekly delivery date updates were not accurate resulting in me having to reduce a lease contract on another car which I had just arranged to extend as I thought I was not getting my new car for another 2 months.
11 november 2022
Antwoord van DriveElectric
Hi H Johnson,
Thank you for taking the time to leave a lovely review!
It is fantastic to hear the team at DriveElectric are extremely helpful and we offer great customer support.
Your feedback will be passed onto relevant departments regarding the delivery date updates and we apologise for the inconvenience this caused.
Thank you for choosing DriveElectric, we hope you enjoy your new EV and look forward to assisting you throughout your lease and renewal.
Kind regards,
Bryony - DriveElectric Customer Experience Advisor
We had problems ordering our new car.
We had a major problem ordering our new car, a VW id3 electric. We filled in all the application forms and direct debits in January and were told that the new car would be in the UK in April ready for our changeover of our existing lease car (a Hyundai) in May.
In April DriveElectric contacted us to tell us that our Hyundai lease was coming to an end and would we like to order a new car? Then it dawned on us that no-one had completed the order of our replacement vehicle in January! We redid the forms exactly as before and were told the new vehicle would not be available until December this year, eight months after our lease finished on the Hyundai! We therefore had to extend the lease for the interim months.
We have to however give all credit to DriveElectric for doing their best to rectify the situation following the administrative error for the original order. They helped with the extended lease and other matters based on a warranty fault developing in the extended lease period, which took another two months of delay by Hyundai in getting a replacement part (not DriveElectric's fault).
Christian and Justin in particular kept very good communications at all stages and really pulled the stops out. Collection of our existing vehicle didn't happen on the designated day (not Drive Electric's fault but the pickup company), so my wife and I lost a days work having to stop in for the non-existent collection process.
So a very bumpy process throughout but by various players in the overall system. The lesson is to personally keep checking and rechecking throughout that someone has actioned and followed through to the next step for you and liased with the others in the chain with documented responses...ie lease people and pickup/delivery companies.
The replacement car has now arrived two months earlier than expected and we're pleased with it so happy until the next three years is over and the next replacement needed!
9 november 2022
Review zonder uitnodiging
Antwoord van DriveElectric
Hi Roger,
Thank you for taking the time to leave a constructive review. We really appreciate all feedback.
I am very sorry for the delay you experienced in getting your Volkswagen ID3 ordered. After investigating we can see there was an admin error, since then the relevant teams have been through intensive training and the management team has reviewed and renewed procedures, to ensure this does not happen again.
Unfortunately, along with the admin error VW experienced major delays with all ID 3 models due to the current climate of supply issues which is why the lead time was pushed back even further.
We are glad to hear that we were able to support you in extending your lease to ensure you were mobile in the interim.
We are so happy to have worked that we could work with you to resolve the issues you experienced. I will pass your feedback to Christian and the relevant teams.
Again, so sorry for the inconvenience you experienced however thank you for letting us rectify the problem.
Here at DriveElectric we are committed to development and training and your feedback is essential to allow us to improve and review our process'.
We hope you love your new ID3 and thank you for choosing DriveElectric.
Kind Regards,
Bryony Driver - Customer Experience Advisor
Very happy Enyaq driver
These guys provide excellent customer service and work extremely hard to deliver EVs in times of very challenging global supply chains
4 november 2022
Antwoord van DriveElectric
Hi John,
Thank you for taking the time to leave a great 5-star rating!
We are so glad to hear that we provide excellent customer service. At DriveElectric our focus is always the customer, and we're glad to know we could support you with ordering your new EV.
Thank you for choosing DriveElectric, we look forward to assisting you throughout your lease.
Kind regards,
Bryony - DriveElectric Customer Experience Advis
Pretty good service by todays…
Pretty good service by todays standards. I’m only awarding 4 start because we were advised by email the cars would land on 27/28th Nov and we’re called on 1st now to be advised one would be delivered on 3rd Nov. Don’t get me wrong I’m happy to receive the vehicle early it it left me prep time to arrange an EV charge point install or a competitive insurance policy. We all know if you insurance a car a day or 2 before it’s required the premium is loaded !
3 november 2022
Antwoord van DriveElectric
Hi Christian,
Thank you for taking the time to leave us a review.
I am glad you experienced good service and have received your EV early.
I am very sorry for the inconvenience the earlier date caused. Unfortunately, with the current climate in supplying vehicles lead times and delivery dates can be quite volatile. We try our best to manage customer expectations, I am sorry we did not deliver on this. I have provided your feedback to the management team.
We look forward to assisting you throughout your lease and thank you for choosing DriveElectric.
Enjoy your new EV!
Thank you,
Bryony - DriveElectric Customer Experience Advisor
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