DriveTime Car Sales - Chesapeake Reviews 53

Great customer service and straight to the point

Smooth transaction, very friendly and helpful

The salesman was great & helped me get into the exact car I wanted !

Today I had the pleasure to me Eric P. Chesapeake location. He got me in the car I wanted! CUSTOMER SERVICE TOP TIER 👌 Thanks again Eric

Everything was smooth and easy thank you for the experience

My sales rep Tia was absolutely amazing, I have NEVER had a car buying experience go so smoothly…. She had everything ready when I got in… no hassles, no waiting… again ABSOLUTELY AMAZING

I enjoy The communication of the workers thank you so much and I will send as many people as I can to drive time

My experience here was fantastic
Staff was very friendly work hard to get me and my baby boy to get a comfortable ride

When I walked into Drivetime I was welcomed with warm smiles from Robert and another staff, I didn’t get their name. Robert then introduced me to Eric who was superrrrrr helpful with purchasing my SUV. I love being apart of the drivetime family as this is my 2nd car I have from them !

Angel was very knowledgeable of her job and very helpful. She has such a great personality.

The salesperson Angel was fantastic, everything went fast & smooth. She’s great! Highly recommend.

TIA HAD A BEAUTIFUL SPIRIT!!!

Tia and staff was amazing.!!!

Had car trouble with a previous other dealer purchase and came back to see Eric P. of DriveTime Chesapeake. He took his time and got us settled again. Lightning struck twice, we love our 2023 Kia Forte. Eric is our guy, we will be seeing him again.

We had Eric assist us and it was his realness and his mannerism that had us coming back.

Great experience with minimal time and little pressure.

I purchased a car from here a little over 30 days ago. The car gave me problems ever since I got it. My sales person Antonio did not respond to me at all and now the car is in the shop and they are telling me I need to figure it out. This is ridiculous. I am calling a lawyer because it is a shame that they only care about selling a car and not even a good car at that and taking advantage of people that come to get help from them. They should be ashamed of themselves. The fact that I am a single mother that needed help to make sure I had reliable transportation they can't even help or respond for the crap they sold me. At least take responsibility of the crap and make me feel helped or like I made a right choice to work with you guys. Now again car not working and crickets from everyone. This is not the right way to do business!!!!!!!!!!

So the Chesapeake location sold me a 2014 Buick Lacrosse leather on 4/25/2025. Nice car until three days later, 4/28/2025, the vehicle could not be driven. Haven’t even made my first payment yet and it’s currently in a shop with transmission issues. I have a warranty but why am dishing out money for a rental car before I even make my first payment on my own vehicle?

It was off to a slow start because I did not fully understand the process, so I became frustrated. When it was explained to me a little more clearly, then I got it. Then frustration kicked in again when my purchase had a glitch. I had to do some running around, which I felt was not my responsibility, but I did it because I wanted the vehicle. Lo and behold, after all of that, I decided to switch the vehicle out. Antonio remained professional, whereas I continued to show my frustration. I did not pick out the next vehicle; I left it in the hands of Antonio, and he did a fantastic job. I left there smiling and bragged all the way to my place of employment to all my friends and family. Thank you Drive time for making sure I was a satisfied customer and having an exceptional and knowledgeable employee.

BEWARE BEWARE BEWARE. I recently purchased a vehicle from Drivetime. My sales person Brennan did not give me my full contract(which I received by email way after the fact) nor did he let me know that we actually had a 5 day or 300 mile policy return. I had the vehicle for 8 days when the engine light came on. I called Drivetime IMMEDIATELY and was jerked around for a few days about getting in for a diagnostic. Finally got diagnostic just to be told by the warranty company that's supposed to help me NO, they wouldn't fix it. I was told take the vehicle back because at that time the engine light wasn't on. I tried to give vehicle back and was told that I could surrender the vehicle but I will be responsible to pay the balance of vehicle. I still haven't had the vehicle a full 30 days yet. I am currently seeking legal advice to see what can be done because Drivetime broke the contract first. My warranty company is put there to take care of issues with the vehicle right? So for you to deny to fix a problem with the vehicle and i haven't had it for 30 days and then to take the vehicle back until the problem gets worse is not the type of people I would like to do business with. So BEWARE they are scamming good hard working people with bad vehicles and bad service.